The annoying wifi dropout problem. I bought it just a week ago!!!!

Question

Hello. I bought a macbook pro 13 retina a week ago and I get constant wifi dropouts. Every time I need to either turn off and on wifi or use network diagnostics (which shows the ISP and other ticks below it in red). I currently run OS mavericks 10.7.5 but the problem existed with previous 10.7.4 as well. It happens very randomly and not necessarily when system goes to sleep. I have completely reinstalled OS once but the problem still persists. I also tried removing the wifi stuff from keychain and network but none worked. In fact I get full wifi signal without any noise (when you open up wireless diagnostics and click cmd+2, u go to utilities and via performance tab you can see the signal and noise graph over time, which is always consistent for me. No signal drop and no noise at all, even when wifi completely disconnects, no changes can be seen in the diagram). If it helps, I also pinged a website several times and rarely saw any packet loss or timeout, but immediately when wifi is lost you see the corresponding error in the ping: No route to host. One more thing: whenever I try to put TCP/IP on manual or using DHCP with manual address I completely lose the connection which is also visible in the menu bar where it shows a question mark. So any ideas?

Answer 1

The warranty entitles you to complimentary phone support for the first 90 days of ownership.
If you bought the product in the U.S. directly from Apple (not from a reseller), you have 14 days from the date of delivery in which to exchange or return it for a refund. In other countries, the return policy may be different. If you bought from a reseller, its return policy applies.