The "App Store" app in Launchpad won't work
When you go into Launchpad, the "App Store" app will not work, nothing happens. The problem began a couple of weeks ago. I can't pinpoint any significant events (downloads, new apps, etc.) involving the computer at the time. Any solutions to fixxing the problem?
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
The title of the Console window should be All Messages. If it isn't, select
SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar at the top of the screen.
Click the Clear Display icon in the toolbar. Then try the action that you're having trouble with again. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
☞ The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
☞ Some private information, such as your name, may appear in the log. Anonymize before posting.
Similar Messages
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Safari , App store , Ibook and preview won't work after the last update!
i bought my mac book pro since early 2011
and after i did the last update safari , App store , Ibook and preview won't work
when i press on it the small light on the dock light up then it goes off
and nothing open and there is no error massage show
and the bar don't change, plus about my mac don't open too
firefox and itunes work fine thoI also deleted Safari and tried to reinstall it from the Apple website but It would not let me install it. I got to "select location" section and it would not allow me to select any of my drives because it said it required10.5.2 or newer. I have 10.5.3. Any Help?
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How can I delete an app from launchpad, that doesn't have the little cross in the left top corner. The app isn't an App Store app. The application is also not present anymore in my application's folder in finder.
I tried to use the attached command through TERMINAL :
sqlite3 ~/Library/Application\ Support/Dock/*.db "DELETE from apps WHERE title='Help';" && killall Dock
sqlite3: Error: too many options: "DELETE from apps WHERE title='Help';"
Use -help for a list of options.
But i didn't work as I got the above error message.
best regards
JeroenI'm in the same boat as you -- except that I manage both a school lab (volunteer job) and macs in the enterprise (pay job). What I think we need is the Education Volume Purchasing Program
http://www.apple.com/education/volume-purchase-program/faq.html
Unfortunately this all seems a little rough around the edges -- for example, I have found updates for AppStore apps on the support.apple.com updates download site, but then when I install them via ARD they don't actually update the software. (The AppStore icons still show as needing the updates, and the version info reports the old version.) The documentation is also vague about which AppleID to use in which circumstance. I think they just haven't finished thinking through the implications of the various procedures and policies upon the various kinds of customers. When we deployed Mountain Lion on the school lab, we made an install usb and went around and installed it on each computer -- and it appears that you are on the honor system as far as paying for all of the licenses that you install. We did! But they appear to have no way to enforce it.
So far, I have only deployed 9 Lion macs in my day job, and our "solution" to the AppStore showing updates problem has been to drag the AppStore icon off of the users' docks so they don't see them! -
updated my mac to mountain lion 10.7.8.3 and now my app store, mail or facetime won't open. Also, I am not longer able to play videos through firefox. I tried downloading the combo for mountain lion and it refuses to install saying that I need to see developer. Whenever I try to open my appstore, mail or facetime it says that the programmes need to be installed and might not be compatible with this version of mac operating system. Can anyone help me?
It's not a bad install of Mountain Lion. I've had the same thing happen to me, but it affected not only Mail, but a variety of other programs including iPhoto and MS Office, where I had to delete preferences, caches, and reinstall the OS as well as the program itself. I'm still having issues with Mail, so I've gone to another program.
Everything was fine upon the initial install. I restarted my iMac about two weeks after the install, and that's when the issues began to happen. I've reinstalled Mountain Lion twice, but the same issues arise.
As I mentioned above, you'll need to figure out which preferences are causing the issue, then reinstall the program, as a fresh reinstallation will do you no good unless you wipe the drive completely.
Here's a thread that helped me with iPhoto:
https://discussions.apple.com/thread/4794375?start=0&tstart=0 -
Can I have a Mavericks disc mailed to my house? I had trouble downloading it through the App Store, and now it won't do anything at all when redownloading it.
Apple doesn't create installation disks for OSX 10.7 and later. You can create your own disk/USB bootable installer, but this requires downloading the installation package from the app store first.
1) Make sure you have a stable internet connection. Try directly connecting via ethernet port, versus Wifi, if you are experiencing a weak Wifi Signal or intermediate loss of connectivity
2) From the App Store, go to the Menu Bar, Store > Sign out.
3) Navigate to the /Applications folder and drag the partially completed download of the installer to the trash.
4) Open the App store, sign back in, and redownload Mavericks. -
My parents just bought an ipad. Their apple ID is correct in all the places except in the iTunes and App Stores settings. It won't let you click on the Apple ID to change it. What should they do?
Try reset iPad
Hold down the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears
Note: Data will not be affected. -
My App Store App, Preview App and a few others won't open!
Recently, my App Store App, the Preview App, Calendar App, Pages & Numbers Apps, to name a few just wont open and run. Even the Mail App, albeit opens, but wont run properly.
Ive remember seeing someone with the same problem, but im unable to findthe link again for how it was resolved.
Ultimately i could reinstall Snow Leopard again from my current copy of Mavericks (As i believe is the problem), however it would mean a complete fresh copy. If i did this, is it straight forward to copy all my info on Time machine back over onto the new system? Or more importantly, will Time Machine overwright & copy the corrupt copies that currently reside on my Mac?
Any advice or options to this problem would be greatly appreciated.
ThxLaunch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
The title of the Console window should be All Messages. If it isn't, select
SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar at the top of the screen.
Click the Clear Display icon in the toolbar. Then try the action that you're having trouble with again. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
☞ The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
Please do not indiscriminately dump thousands of lines from the log into this discussion.
☞ Some private information, such as your name, may appear in the log. Anonymize before posting. -
The App store app crashed while installing 10.8.3 ...
and now won't install it. How do I fix this? I am on an 11" macbook air.
I'm a little worried that this is too much but I am not sure what to look for here. I tried to only paste what was in the console for the install log for my last attempt to install the update. I looked through it and didn't see any private info other than my first name. Thanks for helping!
May 19 13:26:31 ROBERTs-MacBook-Air.local Software Update[509]: Local product 041-9882 has two packages for identifier com.apple.pkg.update.os.10.8.3.12D78.delta: will use OSXUpd10.8.3.pkg instead of OSXUpd10.8.3Patch.pkg
May 19 13:26:31 ROBERTs-MacBook-Air.local Software Update[509]: SUAppStoreUpdateController: found in cache: 041-9882
May 19 13:26:31 ROBERTs-MacBook-Air.local Software Update[509]: SoftwareUpdate: Scan for client pid 509 (/Applications/App Store.app/Contents/MacOS/App Store)
May 19 13:26:31 ROBERTs-MacBook-Air.local Software Update[509]: SoftwareUpdate: Using filter keys 041-9882
May 19 13:26:32 ROBERTs-MacBook-Air.local Software Update[509]: SoftwareUpdate: Using catalog https://swscan.apple.com/content/catalogs/others/index-mountainlion-lion-snowleo pard-leopard.merged-1.sucatalog.gz
May 19 13:26:32 ROBERTs-MacBook-Air.local Software Update[509]: Added 11 PPD versions for /Library/Printers/PPDs/Contents/Resources from cache as of 2013-05-19 01:13:05 +0000
May 19 13:26:34 ROBERTs-MacBook-Air.local Software Update[509]: PackageKit: Missing bundle path, skipping: <bundle id="com.apple.java.JavaPreferences"></bundle>
May 19 13:26:34 ROBERTs-MacBook-Air.local Software Update[509]: PackageKit: Missing bundle path, skipping: <bundle id="com.apple.Terminal"></bundle>
May 19 13:26:34 ROBERTs-MacBook-Air.local Software Update[509]: PackageKit: Missing bundle path, skipping: <bundle id="com.apple.DVDPlayer"></bundle>
May 19 13:26:45 ROBERTs-MacBook-Air.local Software Update[509]: SoftwareUpdate: elapsed scan time = 13.4
May 19 13:26:45 ROBERTs-MacBook-Air.local Software Update[509]: Local product 041-9882 has two packages for identifier com.apple.pkg.update.os.10.8.3.12D78.delta: will use OSXUpd10.8.3.pkg instead of OSXUpd10.8.3Patch.pkg
May 19 13:26:45 ROBERTs-MacBook-Air.local Software Update[509]: SUAppStoreUpdateController: scan (f=1, c=0, p=0, r=1) found 041-9882
May 19 13:26:45 ROBERTs-MacBook-Air.local Software Update[509]: SoftwareUpdate: Scan for client pid 509 (/Applications/App Store.app/Contents/MacOS/App Store)
May 19 13:26:45 ROBERTs-MacBook-Air.local Software Update[509]: Local product 041-9882 has two packages for identifier com.apple.pkg.update.os.10.8.3.12D78.delta: will use OSXUpd10.8.3.pkg instead of OSXUpd10.8.3Patch.pkg
May 19 13:26:45 --- last message repeated 2 times ---
May 19 13:26:45 ROBERTs-MacBook-Air.local Software Update[509]: SUAppStoreUpdateController: start download session with 041-9882
May 19 13:26:45 ROBERTs-MacBook-Air.local Software Update[509]: SoftwareUpdate: Catalog Not Modified since last scan ("15fe6-4dcd99d01d6c0")
May 19 13:26:45 ROBERTs-MacBook-Air.local Software Update[509]: SoftwareUpdate: Skipping scan because catalog has not changed
May 19 13:26:45 ROBERTs-MacBook-Air.local Software Update[509]: SUAppStoreUpdateController: scan (f=0, c=1, p=1, r=1) skipped because unchanged
May 19 13:26:45 ROBERTs-MacBook-Air.local Software Update[509]: Local product 041-9882 has two packages for identifier com.apple.pkg.update.os.10.8.3.12D78.delta: will use OSXUpd10.8.3.pkg instead of OSXUpd10.8.3Patch.pkg
May 19 13:26:45 ROBERTs-MacBook-Air.local suhelperd[511]: Acquired Lock: 501, 509, 0
May 19 13:26:45 ROBERTs-MacBook-Air.local Software Update[509]: SUAppStoreUpdateController: session began for products 041-9882
May 19 13:26:45 ROBERTs-MacBook-Air.local Software Update[509]: Local product 041-9882 has two packages for identifier com.apple.pkg.update.os.10.8.3.12D78.delta: will use OSXUpd10.8.3.pkg instead of OSXUpd10.8.3Patch.pkg
May 19 13:26:45 --- last message repeated 4 times ---
May 19 13:26:45 ROBERTs-MacBook-Air.local Software Update[511]: Releasing Lock: 501, 509, 0
May 19 13:26:45 ROBERTs-MacBook-Air.local Software Update[509]: SUAppStoreUpdateController: session ended for products 041-9882
May 19 13:26:49 ROBERTs-MacBook-Air.local Software Update[509]: SUAppStoreUpdateController: prepare for root mode with 041-9882
May 19 13:26:49 ROBERTs-MacBook-Air.local Software Update[509]: Not registering 041-9882 for install-at-logout because not completely downloaded
May 19 13:27:23 ROBERTs-MacBook-Air.local UserEventAgent[11]: SUNotificationPlugin[uid=0]: Start event monitoring
May 19 13:27:42 ROBERTs-MacBook-Air.local UserEventAgent[138]: SUNotificationPlugin[uid=501]: Start event monitoring
May 19 13:27:42 ROBERTs-MacBook-Air.local UserEventAgent[138]: SUNotificationPlugin[uid=501]: trigger on login only to notify appstoreupdateagent
May 19 13:27:42 ROBERTs-MacBook-Air.local Software Update[182]: SoftwareUpdateCheck: extra appstoreupdateagent params {
SoftwareUpdateCount = 1;
UpdatesRequireRestart = 1;
May 19 13:27:42 ROBERTs-MacBook-Air.local Software Update[182]: SUCheckService: sending result 1 to peer
May 19 13:27:42 ROBERTs-MacBook-Air.local UserEventAgent[138]: SUNotificationPlugin[uid=501]: check done with result SUCheckServiceResultUpdatesAvailable
May 19 13:27:42 ROBERTs-MacBook-Air.local UserEventAgent[138]: SUNotificationPlugin[uid=501]: Notifying appstoreupdateagent for user 501
May 19 13:27:42 ROBERTs-MacBook-Air.local UserEventAgent[138]: SUNotificationPlugin[uid=501]: appstoreupdateagent notification sent
May 19 13:27:42 ROBERTs-MacBook-Air.local Software Update[182]: SUCheckService: okay to stop (did timeout=0)
May 19 13:27:47 ROBERTs-MacBook-Air.local Software Update[146]: Local product 041-9882 has two packages for identifier com.apple.pkg.update.os.10.8.3.12D78.delta: will use OSXUpd10.8.3.pkg instead of OSXUpd10.8.3Patch.pkg
May 19 13:27:47 ROBERTs-MacBook-Air.local Software Update[146]: SUAppStoreUpdateController: found in cache: 041-9882
May 19 13:27:47 ROBERTs-MacBook-Air.local Software Update[146]: SoftwareUpdate: Scan for client pid 146 (/Applications/App Store.app/Contents/MacOS/App Store)
May 19 13:27:47 ROBERTs-MacBook-Air.local Software Update[146]: SoftwareUpdate: Using filter keys 041-9882
May 19 13:27:48 ROBERTs-MacBook-Air.local Software Update[146]: SoftwareUpdate: Using catalog https://swscan.apple.com/content/catalogs/others/index-mountainlion-lion-snowleo pard-leopard.merged-1.sucatalog.gz
May 19 13:27:48 ROBERTs-MacBook-Air.local Software Update[146]: Added 11 PPD versions for /Library/Printers/PPDs/Contents/Resources from cache as of 2013-05-19 01:13:05 +0000
May 19 13:27:51 ROBERTs-MacBook-Air.local Software Update[146]: PackageKit: Missing bundle path, skipping: <bundle id="com.apple.java.JavaPreferences"></bundle>
May 19 13:27:51 ROBERTs-MacBook-Air.local Software Update[146]: PackageKit: Missing bundle path, skipping: <bundle id="com.apple.Terminal"></bundle>
May 19 13:27:51 ROBERTs-MacBook-Air.local Software Update[146]: PackageKit: Missing bundle path, skipping: <bundle id="com.apple.DVDPlayer"></bundle>
May 19 13:27:57 ROBERTs-MacBook-Air.local Software Update[146]: SoftwareUpdate: elapsed scan time = 10.2
May 19 13:27:57 ROBERTs-MacBook-Air.local Software Update[146]: Local product 041-9882 has two packages for identifier com.apple.pkg.update.os.10.8.3.12D78.delta: will use OSXUpd10.8.3.pkg instead of OSXUpd10.8.3Patch.pkg
May 19 13:27:57 ROBERTs-MacBook-Air.local Software Update[146]: SUAppStoreUpdateController: scan (f=1, c=0, p=0, r=1) found 041-9882
May 19 13:28:02 ROBERTs-MacBook-Air.local installd[253]: installd: Starting
May 19 13:28:02 ROBERTs-MacBook-Air.local installd[253]: installd: uid=0, euid=0
May 19 13:28:02 ROBERTs-MacBook-Air.local Software Update[146]: SoftwareUpdate: Scan for client pid 146 (/Applications/App Store.app/Contents/MacOS/App Store)
May 19 13:28:03 ROBERTs-MacBook-Air.local Software Update[146]: SoftwareUpdate: Catalog Not Modified since last scan ("15fe6-4dcd99d01d6c0")
May 19 13:28:03 ROBERTs-MacBook-Air.local Software Update[146]: SoftwareUpdate: Skipping scan because catalog has not changed
May 19 13:28:03 ROBERTs-MacBook-Air.local Software Update[146]: SUAppStoreUpdateController: scan (f=0, c=1, p=1, r=1) skipped because unchanged -
Hey. I have recently made an update on my daughters iMac, particularly the update OS X 10.9.4, when finished, its still asking for update and the same update stills remarked as ready in the apple update menu and remarked as 1 to go at the App store app. Why doesn't stop asking for update when its done like 5 times or more? Thanks for taking your time!
If you don't already have a current backup, back up all data, then reinstall the OS.* You don't need to erase the startup volume, and you won't need the backup unless something goes wrong. If the system was upgraded from an older version of OS X, you may need the Apple ID and password you used.
If you use FileVault 2, then before running the Installer you must launch Disk Utility and select the icon of the FileVault startup volume ("Macintosh HD," unless you gave it a different name.) It will be nested below another icon with the same name. Click the Unlock button in the toolbar and enter your login password when prompted. Then quit Disk Utility to be returned to the main Recovery screen.
There are ways to back up a computer that isn't fully functional. Ask if you need guidance.
If you installed the Java runtime distributed by Apple and still need it, you'll have to reinstall it. The same goes for Xcode. All other data will be preserved.
*The linked support article refers to OS X 10.9 ("Mavericks"), but the procedure is the same for OS X 10.7 ("Lion") and later. -
Since last night, I have a weird problem on my iPad. The App Store app on my iPad won't open. I.e. it will start up (and it has enough time to actually connect to iTunes store and find that updates are available), but then it immediately takes me to iTunes app before I can interact with it. That way, I can neither update apps from my iPad nor buy new ones directly.
Oddly enough, this only happens with my UK account; my German and US accounts work fine, and it also works normally on my iPhone 4, and until now it never caused problems.
I've synced the iPad several times with my Mac, I've restarted it, I've signed out an in again into my iTunes account from within the iTunes app, still the same behaviour.
Has anyone else encountered this? Any tips?
Message was edited by: Jonas ZimmermannI just got the same problem on my iPhone 3G after trying to update Skype. I was logged into UK account and it came up with the usual [Account not valid for store] message, instead of opening the proper store as usual and allowing me to login with US account, the app store just started redirecting to itunes. And the update was stuck. After 2 reboots I was able to use Skype again, but the App store is still broken. Tried the same thing with logining in and out, but can't get to the store with my UK or US account. Did a resync to the computer as well and same issue, contemplating a restore now....
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Hi I have just upgraded my macbook to Maverick, but the Apps store doesn't connect to the dutch store/ apps, and I can't see my previous purchased apps as on my iPad, any idea ? thanks
Are you expecting to see the apps that you can see on the iPad, on the Mac?
iOS apps which run on your iPad and use the iOS operating system, won't run on your Mac, which usues a different operating system, OS X. -
I can't get the App Store app to download on my iphone
My iPhone doesn't have the app for the App Store won't download either
The App Store app is a built-in app, it can't be deleted or downloaded - if it's not showing on your phone then check to see if it's hidden by Settings > General > Restrictions > Installing Apps 'off'
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Or download updates from the apple store app on my iMac
my apple store does not work properly can't click on anything or download updates from the apple store app on my iMac or download updates from the apple store app on my iMac . it does not do anything???????can anyone help ??
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
The title of the Console window should be All Messages. If it isn't, select
SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar at the top of the screen.
Click the Clear Display icon in the toolbar. Then try the action that you're having trouble with again. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
☞ The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
☞ Some private information, such as your name, may appear in the log. Anonymize before posting. -
App store app search won't load, iPhone 6, iOS 8.1.1
app store app search won't load, iPhone 6, iOS 8.1.1. Any solutions?
Try with wi-fi off, through your carrier's data network and see if you're able to get results. If so, the troubleshooting will need to be with your wi-fi network.
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I purchased songs from iTunes Radio on my iPhone, but now the only place they will show up is in the iTunes Store app on my phone, even after syncing to my computer a million times, the songs do not show up in my library or anywhere else. My phone is not syncing properly, I wanted to add another playlist to it that I created on my Mac. I pluged in my phone and made sure the playlist I wanted to add was checked to be on my phone when I synced.
The playlist I wanted to add was "Country." It is clearly checked. I also wanted to add the "Recently Added" playlist, which I also checked before sycing. Currently, my phone only has the "Purchased" playlist and my "All Songs" playlist on it. When I hit sync, iTunes added another playlist automatically added another playlist to the list above and checked it. It was titled "ALL SONGS 1" and had ten fewer songs in it than the playlist I had created, "ALL SONGS" had. This playlist, however does not show up on my phone after syncing, nor does "Country" or "Recently Added." (Every time I sync, another playlist is created as "ALL SONGS 2, 3, 4, etc.") One of the songs (I have not, yet checked the other songs) that I purchased from within iTunes Radio shows up in the "ALL SONGS 1" on this screen:
But does not show up anywhere else. This playlist does not show up anywhere but the two screens above. The ALL SONGS 1 or 2 playlists do not show up here:
When I search for those song in my library, it shows that I do not have them:
But if I go to the iTunes store, I get the play button and not the price of the song:
This is what things look like from my phone's side of things:
"Summertime Sadness," one of the songs I bought from iTunes Radio, does not show up in the iTunes store under purchased "All" or "Not on This iPhone"
But, it does show up under "Recent Purchases"
Also, this is what playlists are on my phone after syncing a million times:
Only what was on there before I started any of this. "Summertime Sadness" and the other songs I bought from inside iTunes Radio, do not show up in either of these playlists. Please, help me.Hi Petrafin,
Welcome to the Support Communities!
The article below may be able to help you with this.
Click on the link to see more details and screenshots.
You can download your purchases directly to your computer.
Downloading past purchases from the iTunes Store, App Store, and iBooks Store
http://support.apple.com/kb/HT2519
Cheers,
- Judy
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