The App store will not open on my Mac....
The App store will not open on my Mac....
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My app store will not open on my mac
my app store will not load on my mac
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Step 1
Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select
View ▹ Show Log List
from the menu bar.
Enter the name of the crashed application or process in the Filter text field. Select the messages from the time of the last crash, if any. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.
Please do not indiscriminately dump thousands of lines from the log into this discussion.
Important: Some private information, such as your name, may appear in the log. Anonymize before posting.
Step 2
In the Console window, look under User Diagnostic Reports (not "Diagnostic and Usage Messages") for crash reports related to the crashed process. The report name starts with the name of the process, and ends with ".crash". Select the most recent report and post the entire contents—again, the text, not a screenshot. I know the report is long. Please post all of it anyway.
In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)
Please don’t post other kinds of diagnostic report—they're very long and rarely helpful. -
I hav an Imac and all of a sudden I cannot ope most apple programs like Iphoto. when I try to update the software I cannot open software update nor the app store.
Since this problem occurred, have you shut down (powered off) and restarted your iMac?
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my app store will not open. when i try to open it i get an error that reads "You can't open the application App Store because it may be damaged or incomplete". How can I fix this?
I am having the exact same problem. MacForums has been helping me, and I called Apple. After trying everyone's suggestions, and Apple's, no success.
My App Store app still says "incomplete or damaged." There is even a circle with a line through it on the icon. Apple said reinstall my Snow Leopard upgrade disc (not my original Leopard disc) and then run the Combo Update (like your suggestion). Did not work. I also updated the software from "Software Update". Rebooted.
I think this started after I replaced my hard drive with a SSD and moved the hard drive to where the DVD was. I wonder if the person above who had the same problem also installed a SSD?
Anyway, anymore ideas? Even Apple is stumped.
(In answer to the other post above, my Quicktime works fine.)
Message was edited by: mrivmriv
Just did some more reading. I was going by the icon in the dock. When I checked in Finder, there it was, fixed and brand new!! Thanks, anyway.
Message was edited by: mrivmriv -
I updated to 10.10.3 today on my Macbook Pro. Now my photos will not open. My App store will not open. And my spotlight search icon in the menu bar is missing. Is anyone else having these problems?
Process: Photos [850]
Path: /Applications/Photos.app/Contents/MacOS/Photos
Identifier: com.apple.Photos
Version: ???
Build Info: PhotoApp-209052000000000~4
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Photos [850]
User ID: 501
Date/Time: 2015-04-08 23:01:24.842 -0600
OS Version: Mac OS X 10.10.3 (14D131)
Report Version: 11
Time Awake Since Boot: 360 seconds
Crashed Thread: 0
Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000
Application Specific Information:
dyld: launch, loading dependent libraries
Dyld Error Message:
Library not loaded: /System/Library/PrivateFrameworks/CommonUtilities.framework/Versions/A/CommonUt ilities
Referenced from: /System/Library/PrivateFrameworks/IMFoundation.framework/Versions/A/IMFoundatio n
Reason: no suitable image found. Did find:
/System/Library/PrivateFrameworks/CommonUtilities.framework/Versions/A/CommonUt ilities: unknown file type, first eight bytes: 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00
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Model: MacBookPro9,1, BootROM MBP91.00D3.B08, 4 processors, Intel Core i7, 2.6 GHz, 8 GB, SMC 2.1f175
Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In
Graphics: NVIDIA GeForce GT 650M, NVIDIA GeForce GT 650M, PCIe, 1024 MB
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3431554638424455302D474E2D4620
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3431554638424455302D474E2D4620
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xF5), Broadcom BCM43xx 1.0 (7.15.166.24.3)
Bluetooth: Version 4.3.4f4 15601, 3 services, 27 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: APPLE HDD ST750LM022, 750.16 GB
Serial ATA Device: HL-DT-ST DVDRW GS31N
USB Device: Hub
USB Device: FaceTime HD Camera (Built-in)
USB Device: Hub
USB Device: Hub
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
USB Device: Apple Internal Keyboard / Trackpad
USB Device: IR Receiver
Thunderbolt Bus: MacBook Pro, Apple Inc., 25.1 -
How do I fix my iPod I updated it to iOS 6 and now iTunes and the App Store will not work?, How do I fix my iPod I updated it to iOS 6 and now iTunes and the App Store will not work?
App Store Failure / Updates White Screen
Tap Settings > General > Date and Time > Set Automatically > Off. Set the date one year ahead. Then try to access the App Store.
It may be a connection issue. Try changing your DNS settings to Google’s open DNS by tapping Settings > Wi-Fi >, tap the blue arrow next to your current Wi-Fi network, and then tap the “DNS” field and enter the DNS servers; 8.8.8.8 (Google’s Public DNS, 8.8.4.4 also alternate). -
My App Store will not open nor will the search
Are you sure you have an internet connection?
The Complete Guide to Using the iTunes Store
http://www.ilounge.com/index.php/articles/comments/the-complete-guide-to-using-t he-itunes-store/
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
This works for some users. Not sure why.
Go to Settings>General>Date and Time> Set Automatically>Off. Set the date ahead by about a year.Then see if you can connect to the store.
Cheers, Tom -
I have a new MacBook Pro and my app store will not open because of a problem. How do i reinstall my app store?
If you received an error message, what did it say?
You have 14 days to return the computer w/no questions asked. Plus you have 90 days of FREE phone tech support on top of your standard 1 year warranty unless you also purchased AppleCare which gives you an additional 2 years of coverage plus FREE phone support.
Strongly suggest that you take FULL advantage of the above before it runs out. Let Apple deal w/the problems. -
How do I remove my credit card from my account and still download free apps? because that card is no more good anymore the App Store will not let me download any apps . I no longer have a credit or debit card.so PLS help
On your iPad tap on your id in Settings > iTunes & App Store and tap on 'View Apple ID' on the popup and log into your account - that should give you a payments link on your account's page. Or on your computer's iTunes you should be able to edit your payment info by going into the Store > View Account menu option and logging into your account, and on your account's details page there should also be a payment link.
Changing payment info : Change or remove your payment information from your iTunes Store account (Apple ID)
If you don't get the 'none' option on the payment details screen : Why can’t I select None when I edit my Apple ID payment information? -
App store will not open on iphone after downloading new os6
after updating my iphone 4 with os6 the app store will not work. any help would be appreciated.
Follow the steps provided in the article below to try and resolve the issue:
Can't connect to the iTunes Store -
I have a mac pro 1.1. the main hard drive failed. How do I reload OS X 10.7 back in my computer. the app store will not let me reinstall this os. My computer is not compatible OS x 10.8?
You need to first install the OS your Mac came on the bundled gray disks. Assuming it's Snow Leopard, you could then login into the App Store using your same Apple ID and password to download and install Lion.
If your Mac is a bit older and came with Leopard, 10.5.x, you can bypass that and install Snow Leopard from your retail disk. The only software you'd need to install separately from the gray disks would be the optional software, such as the iLife suite and other titles not included on the retail SL disk. -
The app store will not load after downloading Mountain Lion.
The app store will not load after downloading Mountain Lion. Anyone else having this problem. It works on the the admins acount on the computer but none others. All of the parnetal controls are off and it doesnt work. All i get from the app store is this.
Yes. I have done everything. restarted, made sure there are no funny blocks or no permissions
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What do i do when iTunes will not let me download a song and the App store will not let me download and app?
What do you mean by 'will not let me download' ? Is the buy/download button greyed out ? Are you getting any error messages ?
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I have a ipad 1st gen and the app store will not let me download an older version of pages what do i do?
- Do not use Pages
- Get a newer model iPad
Not what you wanted to hear. -
I recently changed my email address and the app store will not let me use my new email. I have my apple id under my new email address. Any Suggestions?
1. Sign out of Apple ID (Settings>iTunes and App Store>Apple ID)
2. Reboot
3. Sign in with new email address
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