The app tab on creative cloud says download error

Hello,
When I click on app on creative cloud on my macbook, it says download error. Any idea as to how I can solve this problem?
Paul

Hi KS Sor,
Please refer to the threads below where this issue has been resolved:
Creative Cloud "Download Error" message
Creative Cloud - Download error - stubborn error
Regards,
Sheena

Similar Messages

  • Apps Tab in Creative Cloud says Download Error [was: Creative Cloud]

    When I choose Apps Tab in Creative Cloud it will say Download Error Please Retry to try again or contact customer support.
    Any idea how to solve this problem?

    Hi KS Sor,
    Please refer to the threads below where this issue has been resolved:
    Creative Cloud "Download Error" message
    Creative Cloud - Download error - stubborn error
    Regards,
    Sheena

  • My Apps section in Creative Cloud says "Download Error - Undefined." How does anyone solve that?

    My Apps section in Creative Cloud says "Download Error - Undefined." How does anyone solve that?

    Hi Brian,
    Please refer to the following threads where this issue has been addressed:
    1. Re: Creative Cloud "Download Error" message
    2. https://forums.adobe.com/thread/1156604
    Regards,
    Sheena

  • Get a "Download Error" when clicking on the "App" tab of Creative Cloud.

    Get a "Download Error" when clicking on the "App" tab of Creative Cloud.

    Yeah I finally had to call Adobe and some there did a screen share with me and they took care of it. I am running OSX 10.9.3 my issue was that the latex OSX update didn't communicate with the app. Like I said Adobe did a screen share with me and fixed it for me I think he just uninstalled and reinstalled and I want to say thats what took care of it.

  • I'm seeing two "Lightroom 5″ under the apps tab in creative cloud.

    I’m seeing two “Lightroom 5″ under the apps tab in creative cloud. Both having the same name unlike Photoshop CC and Photoshop CC (2014). The only difference being that one has an “Update” box next to it while the other has “Up to date”. So is one of this the CC 2014 version of Lightroom or something’s screwed up on my side? I'm on the photography plan.

    mavericks. 10.9.3
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  • Creative cloud says "Download error" following Windows 8.1 re-install

    creative cloud says "Download error. Please contact customer support" following Windows 8.1 re-install.
    When I click the "Apps" tab an  error message says Download error. Please contact customer support.
    Any suggestions?

    Hi raydb,
    Please refer to the solution on the thread  :http://forums.adobe.com/message/5466160,
    Let us know if it worked. You can also contact Adobe Support at http://adobe.ly/yxj0t6
    Regards,
    Rave

  • Creative Cloud says 'Download Error' and will not reload applications

    I need the newest version of Premiere CC and my adobe creative cloud desktop application manager refuses to connect for updates, I have internet connection and valid creative cloud account. Im stuck on premiere version 7.2.2 and I need to be able to open projects created with the newer verison 8. Ive tried signing out and back in to the cloud account as well as re-downloading it.

    Have you tried these steps :
    1.  Navigate to Library/Application Support/Adobe/OOBE and rename it to OOBE.old
    2. Enable root account: http://support.apple.com/kb/ht1528 and log on to root
    3. Disable any security software if installed on Mac
    4.Delete opm.db file located at :MAC : ~/Library/Application Support/Adobe
    (opm.db file is present in your user library.This library is hidden from MAC 10.7 onwards.
    So in order to locate that,
    Click on Go at the top
    Select Go to folder
    type ~/library/
    This will take you to the library folder and then you can locate opm.db file at Application Support/Adobe)
    5. Download CC desktop from www.creative.adobe.com and try to install it. Incase you are not successfull then please Check the Activity Monitor and see if AAM process is running, if yes then try to kill the process.opm.db file needs to be deleted in order to process further. WIN 7 and 8 (64 bit):
    Rename OOBE to OOBE_old located at C:\Program Files (x86)\Common Files\Adobe
    Relaunch the Browser
    Go to https://creative.adobe.com/products/creative-cloud
    Sign in with Adobe ID and password and download CC desktop app.
    Please refer to http://helpx.adobe.com/creative-cloud/kb/troubleshoot-cc-installation-download.html
    In case the issue is still not resolved , you can contact Adobe Support.
    Regards
    Rajshree

  • When I open my Apps tab on Creative Cloud it doesn't come up with my apps it just says "Download Error. Contact support."

    When I open my Apps tab on Creative Cloud it doesn't come up with my apps it just says "Download Error. Contact support." I have tried re-downloading it 3 or 4 times and it still doesn't work.
    I've downloaded it on my macbook pro. I had it before but deleted it accidentally when cleaning my laptop.

    Start by running the cleaner tool and reading the other article.
    Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
    Sign in, activation, or connection errors | CS5.5 and later
    Mylenium

  • Apps tab of Creative Cloud desktop helper constantly displays "Download error. press retry or contact customer support". I've quit CC desktop helper, restarted computer, checked network settings, relogged in. Cannot download any new apps or updates. HELP

    Apps tab of Creative Cloud desktop helper constantly displays "Download error. press retry or contact customer support". As well as reloading, I've also quit CC desktop helper, restarted computer, checked network settings, relogged in. Cannot download any new apps or updates. please help.
    System: Mac OSX 10.9.4. 3.4ghz intel core i7, 8gb ram

    Hello,
    Adobe has brought these new links in this matter:
    Troubleshoot Creative Cloud download and install issues and
    App doesn’t open; progress wheel spins continually
    Please have a look there. If necessary and for further questions click through http://helpx.adobe.com/contact.html and if "open" please use chat, I had the best experiences. I quote from Preran: The chat button is activated as soon as there is an agent available to help.
    Good luck!
    Hans-Günter

  • I cannot install the trial version of Adobe Muse as it just keeps showing the thinking icon in the Apps section of Creative Cloud. I am using OS X Yosemite 10.10.1 system on a Mac Pro

    I cannot install the trial version of Adobe Muse as it just keeps showing the thinking icon in the Apps section of Creative Cloud. I am using OS X Yosemite 10.10.1 system on a Mac Pro

    An Duine please see Creative Cloud Help | Creative Cloud for desktop for information on how to resolve the current error.

  • Download error in 'apps' tab in creative cloud

    I have installed creative cloud a few times and succesfully downloaded a free trial of photoshop. I now want to download a free trial of after effects however when i click on the apps tab it says that there is a download error help me please

    Rosiehough do you receive the error message after clicking on the installation button for After Effects?  What operating system are you using?  Is it 64-bit or 32-bit?

  • Creative Cloud Manager - Download Error - cannot update apps

    This is an ongoing issue for me.  Whether it's AAM or the new CCM, when I attempt to access apps and updates I receive a Download Error message (see pic) which will not allow me to update or download apps.
    After experiencing this with the AAM in May, Adobe support provided me with a work around which amounted to creating a new user on my machine and installing the AAM for that user.  I was then able to update the apps I'd installed previously and install two more apps on my machine.
    Now I'm experiencing this issue again - still for the default user on my machine and now for the new fake user I created per Adobe support's instructions.
    I'm using Windows 8, Google Chrome browser (I can't update the apps through Adobe, either).
    I'd love to get a handle on this issue and get it corrected once and for all and, hopefully, without having to create another 'ghost' user so I can update and install apps.
    Thanks.

    For my particular issue I finally found a discussion from another user who was experiencing what seemed to be a similar problem.  I'm not sure why the AAMUdater folder is wreaking such havoc for some people but not for others.  'Tis a mystery.
    I had to unhide the appdata folder (I'm in windows 8):
    Windows key + R
    Type in 'explorer'
    Click on 'View' tab
    Tick box next to 'hidden' to unhide
    Then I was able to find the AAMUpdater folder:
    users/myname/appdata/local/Adobe/AAMUpdate.
    I renamed the AAMUpdater folder to oldAAMUpdater (just to make sure this was the issue) and et voila!  Success.  I could open the Creative Cloud Manager and update existing apps and download new apps.
    Thank you, David, for your suggestion.  Since I wasn't having a server error I didn't think that fix would pertain to my issue of the anonymous download error.

  • Apps tab in Creative Cloud manager is blank

    I'm trying to download a free trial of After Effects. I have downloaded the Creative Cloud manager for my desktop, but the Apps tab remains blank with a spinning wheel. The other tabs all show their appropriate options, but the Apps tab shows nothing. I've tried uninstalling and reinstalling Creative Cloud, but no luck. Is there perhaps a way to download AE without using the desktop manager?

    Mkpanars for information on how to resolve the current error please see App doesn’t open | Progress wheel spins continually.

  • Unable to update my software through creative cloud. receive download error

    unable to update my software through creative cloud. receive download error

    Hi Jeff,
    Thanks for your feedback, I managed to workout the problem.
    I went to info on my 'Adobe' folder within the 'Applications' folder on my
    harddrive and found that my 'Sharing and permissions' on the 'admin'
    option was read only.
    I unlocked the Adobe folder and changed my admin privileges to read and
    write.
    Laura Sassin
    Senior Creative Artworker
    Marketing Services
    <Removed by Moderator>

  • Apps tab in creative cloud desktop just keeps loading and apps wont download

    I've uninstalled and installed creative cloud desktop 4 times now. Each time the same thing keeps happening. When I try to download an app it just keeps loading and loading and loading. Please help.

    Hi ThatGuyJakeE,
    Please refer to the thread below where this issue stands resolved:
    Re: Adobe Creative Cloud / Desktop App / Home Screen: Constant Spinning Wheel
    Regards,
    Sheena

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