The app was not installed on the iPod because you are not authorized for it on this computer
Im trying to put a game onto my iPod touch but a message popped up saying "The app was not installed on the ipod because you are
not authorized for it on this computer. So i tried to look for an answer to this problem and i found one saying you have to go into store
at the top and authorize so i did and it says ive already authorized it cuz i did it last night please help ME
P.S. I restored it last night just saying to see if maybe it has something to do with that?
You need to authorize the account on the computer:
Store>Authorize ths computer
Hope this helps
Similar Messages
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I repeatedly receive an error message when trying to sync my ipod touch with my itunes library with my new computer which reads, "Some of the items in the itunes library were not copied to the ipod because you are not authorized on this computer." However when I try and authorize my computer I always receive the message that this computer is authorized. What am I doing wrong? I'm missing about 100 songs as a result of this error!!
See:
iTunes Store: About authorization and deauthorization
iTunes repeatedly prompts to authorize computer to play iTunes Store purchases
Could the items be purchased by another account? -
ITunes will not copy certain songs to my iPhone - I'm "not authorized for it on this computer"
Hi. I get an error when I try to transfer certain songs from my computer to my iPhone. I get the following error, "(song name) was not copied to iPhone "____" because you are not authorized for it on this computer." For the particular songs for which this error comes up, I purchased them many years ago. I had them on my PC and transferred them to my iPhone just fine. I recently got rid of the PC and bought a Mac Mini (yay!) and copied my files over to the new computer. Then, I connected my iPhone to the Mini and synced it. Then, I noticed that there were some songs on my phone that I didn't want on it so I unchecked them in the Library on the Mini and chose the "sync only checked songs" option and synced again. Nothing changed. So, then I did an Autofill thinking that would make the selected songs on my Mini and matched the songs I wanted on my iPhone. That's when I noticed the songs missing on my iPhone (songs that I had selected on my Mini and wanted on the iPhone). I've never really been able to figure out how to work iTunes so I'm sure I've done something wrong. I can't decifer the error message so your help would be greatly appreciated. (I've authorized the Mini.)
Any ideas what the problem might be? Thanks in advance.Hi there!
I've a very similar & the same problem but for me this has been happening ever since iTunes 7.1.5, so not exclusively since 7.2 was launched
In addition to the same problem you're having, iTunes will not sync any of my converted DVD movies and several video podcasts giving me the same error message you mentioned. If it try to play these video's out side of iTunes with QuickTime, I get 'Error -36: An I/O Error' warning and thats it, but I can play with any other media player including the dreaded Windows Media Player! If I copy these files on to a separate HHD, Flash Stick or on to another PC (i.e. so they’re played from not in the iTunes folder in my documents) they all work fine and oddly also with QuickTime, so I'm happy the files are not corrupt. I'm afraid to attempt to play any remaining video's that I managed to sync sometime before this problem in iTunes because when I do, its then that I can never use it again and it gets removed from my iPod!
I can't find anything on this problem anywhere, and I don't know where to go to get help from Apple not that I’m sure they’d be too helpful?
Does anyone have any suggestions?
Thanks
Regards
Jaime
PS: Running Vista Enterprise and I have the MS Vista Patch loaded despite never having a problem either burning CDs or ejecting my iPod?
White 5G - boot ver 1.2.1 Windows Vista Intel Duo 2.2Ghz, 1.5GB Ram, 2x 350GB Disks - Encoding AAC 256bps via iTunes -
Everytime I sync my iPhone it gives me the warning: The app "Pages" was not installed on the iPhone "Mom's iPhone" because you are not authorized for it on this computer.
Pages was installed when I initially purchased it for my iPhone, but when I got the 4S recently I got the above message. I tried deauthorizing and then reauthorizing, but it didn't help. The Install/Will Install option is there, but gets me the same message. (And I did hit the Apply button)Agh! I figured out I had two apple id's and was able to install Pages from that account. Dumb! :/
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Cloud app was un-installed, but the manager it says installed?
I did a system restore due to a driver issue and Photoshop CS6 cloud app was un-installed in the process
Now the application manager it says Photoshop CS6 is already installed, so I can't re-install it.
How can I get around this issue and re-install Photoshop CS6?
Thanks - JoHi Jeff, I use Windows 7 64 bit. No, It does not show in the Programs and Features control panel as I rolled back my system to an earlier point than when Photoshop CS6 was installed. So I was expecting to have to re-install it, but the Application Manager said it was installed and I can't see an un-install option or refesh?
Not sure what to do as in the apps bit in the cloud I've tried to re-install it that way, but nothing happens as it says it says it's installed. Any idea? -
I have tried all of the support tips, and am now trying to contact the developers of the app. I am a little frustrated because I have been playing about a year. So when I open the app after I deleted it I start out brand new. So I started a new ID and I looked up my old app ID and I can see the progress of my previous game before the delete but there is no possible way for me to play the app under that ID now. From all the forums I have read this is impossible because you are not supposed to be able to reset the app from one device. TaDa! Leave it to me to be the only one. I am in limbo waiting on the app developers to get back with me. Who knows how long that will be... Not sure if I am making any sense because I have never had this happen before.
Lord K. Thank you. Yes I am within the 90 time period, however I travel Intertionally and I can not receive not make a call to Apple. I was just at the Genius Bar in Chicago and they said, don't worry about it. It just floats out there, however, I can not recover my messages on a flash drive. I need to go back to my old computer which I don't have with me. My messages were in folders for a lawsuit. It is going to take an incredible amount of work for me to, you have no Idea. We are talking thousands of pages! I the defendent will have them during discovery so I am not so worried. However, I can not bring them to him on a Flashdrive when I meet with him without an extraordinary amount of presssure on my part. THis is not just some little email issue. This is suing EXPEDIA and Tripadviosr.com
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I have downloaded an app on my phone. My husband tried to download the same app on his phone but he used the same apple id as me and it said the app was already installed on another phone and wont install even using a new apple id on his phone. HOw do we get this app onto his phone?
You got the new iphone????? I have same problem. I transferred audiobooks to device to find no audiobooks on device (despite it being in iTunes as if it was). Have you found a solution????? I even tried to change import settings on format transfer but hasn't worked.
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I would like to change the account I have linked to my phone, so my son can use the iTunes account I currently have (Since we had it when he had an iTouch, and all his paid apps are on it.) I was just wondering if I created a new iTunes account, if the apps I have installed to the phone would uninstall if I logged out, and logged into a new account.
Thanks!They won't uninstall even if you change accounts. However, you may not be able to update them while signed in to a different accoutn than the one who purhcased the apps.
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Hello all, new to the forums.
I've been recieving the error message "itunes could not contact the ipod software update server because you are not connected to the internet". This problem didn't occur at all for the past 2 years of using itunes.
I've already scanned through numerous websites and forums for help, but none of them worked.
This set of instructions resulted in no change to any of the problems, though iTunes lists that as the supposed solution.
# Open Internet Options from control panel.
# Click the Connections tab.
# Click the LAN Settings button.
# Select the Automatically detect settings checkbox.
Others include installing IE7, which that didn't work either.
Can anyone help?Here it is:
Microsoft Windows 7 x64 Ultimate Edition (Build 7600)
LENOVO 2537FC4
iTunes 10.3.1.55
QuickTime 7.6.9
FairPlay 1.11.17
Apple Application Support 1.5.2
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.4.1.2
Apple Mobile Device Driver 1.57.0.0
Bonjour 2.0.5.0 (214.3)
Gracenote SDK 1.8.2.457
Gracenote MusicID 1.8.2.89
Gracenote Submit 1.8.2.123
Gracenote DSP 1.8.2.34
iTunes Serial Number 003DB3100363E3C0
Current user is not an administrator.
The current local date and time is 2011-06-16 17:03:57.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
NVIDIA, NVIDIA NVS 3100M
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 10.3.1.55 (x64) is currently running.
iTunesHelper 10.3.1.55 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {505BB17D-FA14-4FA0-9D77-F7998FEBB435}
Description: Intel(R) Centrino(R) Advanced-N 6200 AGN
IP Address: 192.168.0.3
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.0.1
DHCP Enabled: Yes
DHCP Server: 192.168.0.1
Lease Obtained: Thu Jun 16 16:54:56 2011
Lease Expires: Fri Jun 17 16:54:56 2011
DNS Servers: 192.168.0.1
68.94.156.1
Adapter Name: {610821DE-0532-4C65-839B-B74B65859FBA}
Description: Intel(R) 82577LM Gigabit Network Connection
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 16:00:00 1969
Lease Expires: Wed Dec 31 16:00:00 1969
DNS Servers:
Adapter Name: {10983C8A-FCDA-4B2F-8A89-E1596BA6B7BA}
Description: Bluetooth Device (Personal Area Network)
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 16:00:00 1969
Lease Expires: Wed Dec 31 16:00:00 1969
DNS Servers:
Active Connection: Broadband Connection
Connected: No
Online: No
Using Modem: Yes
Using LAN: No
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was successful.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2011-06-16 15:35:33. -
To open “Java Preferences,” you need to install a Java runtime, but you are not connected to the Internet. I have tried links that people have put on other discussions but all i get is a black screen please help!!
Try this link, warning, it's straight to download mode:
http://support.apple.com/downloads/DL1421/en_US/JavaForMacOSX10.7.dmg -
why does it say itunes can not contact the ipod update server because you are not connected to the internet when i am connected to the internet? i need to update my ipod i even changed the LAN settings and it stilll doesnt work
Have you seen this article?
iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server
B-rock -
My iTunes does not downloads the latest software when I click check for updates or download latest version, a message appears "iTunes could not contact the iPod sortware update server because you are not connectet to the internet" even though I am connected, can some body help me?
If necessary, also see:
iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server -
I have a mac but am experiencing the same prompt? "iTunes could not contact the iPod software update server because you are not connected to the Internet. Make sure your Internet connection is active and try again."
Hey ksgrech,
I found the following information which may be of assistance in troubleshooting this error on a Mac:
iOS: Resolving update and restore alert messages
http://support.apple.com/kb/TS1275
Furthermore, you may want to refer to this article (error 3194):
iTunes: Specific update-and-restore error messages and advanced troubleshooting
http://support.apple.com/kb/TS3694
Cheers!,
Matt M. -
Ok I’m completely lost here....
I’m running Microsoft Windows XP Home Edition Service Pack 3 (Build 2600), I updated iTunes to 11.0.2.25 and some other updates for windows last night on my laptop. I try connecting to download the iOS 6.1.2 update for my iPhone 4 and my iPhone 5 via iTunes. I am getting this message for both "iTunes could not contact the iPhone software update server because you are not connected to the internet. Make sure your internet connection is active and try again." Everything was fine with connecting prior to running these updates because I downloaded the 6.1 update with no problems when it came out.
What I have done so far with which has made no difference:
Checked my internet connection
Changed my internet connection
Signed out of iTunes and then signed back in
Ran diagnostics via iTunes, comes back with: Network interfaces verified- Internet connection failed- Secure link to iTunes store verified
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was successful.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2013-02-20 20:40:48.
Disabled firewall, spy sweeper, virus scanner
start>run>cmd> typed "netsh winsock reset"
Rebooted
Checked the parental controls in iTunes
Start>control panel>internet options>connections tab> lan settings> selected the "automatically detect settings"
Deleted iTunes and reinstalled iTunes
When I would "ping gs.apple.com" it would come back with "request timed out" no matter what internet connection I was on, so I went into the hosts file start>my computer>(C:)>WINDOWS>system32>drivers>ect>HOSTS and added "# 127.0.0.1 gs.apple.com". Now it will ping gs.apple.com just fine but still comes up with the "iTunes could not contact the iPhone software update server because you are not connected to the internet" message in iTunes when i try to download the update.
If anyone can come up with any ideas that I haven’t tried, please let me know. This is keeping me back from updating both of my phones along with if anything should ever happen to them; restores as well.im computer is connected i can go to the apple store through itunes but when i plug my phone in i keep getting that alert... i plugged my phone in to update it after the apple loaded the itunes icon and a usb showed up.
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I am unable to get past the first step of Winston Churchill's answer because my phone says "checking for a software update failed because you are not connected to the Internet." Did my iphone's WiFi connection also get lost with the Contacts, Mail and Text Messages? When I tried the software update, as recommended by Winston Churchill, the iphone was connected to my desktop which is connected to the Internet.
You can't use your computers Internet connection to update your phone from the phone itself. If you want to use the computers Internet connection to update your phone you must update it through iTunes.
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