The apple store has charge me 3x for one purchase, the apple store has charge me 3x for one purchase

I have been changed three x's for the same download .. please advise

Go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report the issue to the iTunes Store.
Regards.

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I cracked my back glass on my iPhone 4. Will apple store fix this for me? It' has 2 months left on the year manufacture warranty. And what do they charge if they can fix it? Thank you, Brandon

Will apple fix my broken glass on my iPhone 4? It has 2 months left on the manufacture warranty. If so, what would they charge me?
Thank you
Brandon A

Bca1966 wrote:
Will apple fix my broken glass on my iPhone 4?
Yes.
what would they charge me?
Call them and ask. It will not be free. Abuse and damage are not covered by the warranty.

HT5527 Why is it that when I bought my first generation iPad in October of 2010 the Apple sales rep at the Orange County California store suggested that I pay $99 for Mobile Me "coverage" and told me it was a "one time charge".

Why is it when I bought my first generation iPad in October 2010 the sales rep at the Orange County California South Coast Plaza store suggested that I buy Mobile Me service for $99 which he assured me was a one time charge and now, of course, Mobile Me has been discontinued and I've been "forced" to move to the Cloud and I'm being provided with another year of what Apple calls complimentary service with the clear indication that in a year I'm going to be asked to pay again for something I paid a one time charge for two years ago?

Mobile Me was the successor to .Mac (dot mac) which was "free" to all users but for a limited time. It included a free email address @mac.com and an amount of what we would now call "cloud" storage that went by the name of iDisk. iDisk worked great but with only dialup service for me it was barely useful.
So I didn't think much of dot-mac but lots of people thought it was worth paying for, so they did. Apple wanted to make it even more useful and integrate it with their portable devices which we all know as iPads and iPhones, and assembled a team to make it all work. This was to be called Mobile Me.
They failed miserably. Lots of people including me looked at the final product and said "huh?" Unfortunately for the Mobile Me engineers, one of those people was Steve Jobs. He first humiliated them quite publicly, then disbanded the team, including firing at least one senior manager who shall remain nameless.
This was the rocky beginning of what is now called iCloud, which is the "free" service I should have explained. iCloud includes an email address @me.com, and the 5 GB of "storage" which aggregates things like iWork documents, your email, calendars, Photostream, and iPhone backups.
You can buy more storage if you need more than 5 GB, but if you have more than that it's still free through September 2013.
What happens if you have more than 5 GB stored on iCloud and on September 2013 you don't pay? I'm not sure, but you have a year to think about it.

For some reason osx mountain lion has disappeared from my purchases and now when i want to install mountain lion on another mac with the same apple id it wants to charge me for the program even though i have already purchased it. what do i do?

for some reason osx mountain lion has disappeared from my purchases and now when i want to install mountain lion on another mac with the same apple id it wants to charge me for the program even though i have already purchased it. what do i do?

Open the Mac App Store on the other Mac and in the Quick Links sign into your account. See if the Mountain Lion purchase is among hidden apps in the iCloud area of your account info.

My daughter has been trying to buy 78 games on the app store but didn't know the password. Now it won't let me download any free apps without entering my billing info, I don't want to in case it charges me for the games? Is there any way I can clear them

Hello all
My daughter has tried to download paid apps, she is three so is forgiven but I don't want them and certainly don't want charging for them.
Only issue is its now wanting me to enter billing info when I download a free app

How can I get a prepaid iTunes card?
Buy one from the Apple Store or retailer who sells them. Since you don't say where you are, I can't tell you specific store names.
How much is it?
They're issued in denominations. In the US, they start at $10.
what would be the procedure for me to pay that money I owe, since I dont have another credit card?
Redeem a prepaid card or gift certificate.
Your only other option would be to contact the iTunes Store, explain the problem, and ask if they'll cancel that 99-cent purchase. There's no way of knowing if they will since the terms of sale state that all sales are final, but you can ask. Go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to contact them.
Regards.

Can you pay for a Mac on the US Apple Online Store with a credit card that has an account in another country.

Can you buy a Mac on the US Apple Online store with a credit card that has an account in another country.

probably not as it will know the card isnot registered in the US and may even charge you for postage. could you not get it from your country? I maybe cheaper (with the exchange rate) and quicker for delivery

TS1369 i have a screen with the apple logo on it and a bar underneath it. it has been this way for about an hour now. what does this mean and is there a way to reset the iphone without going into the store? it isnt showing in my computer or on the itunes

i have a screen with the apple logo on it and a bar underneath it. it has been this way for about an hour now. what does this mean and is there a way to reset the iphone without going into the store? it isnt showing in my computer or on the itunes page.

Try:
- iOS: Not responding or does not turn on
- If not successful and you can't fully turn the iPod fully off, let the battery fully drain. After charging for an least an hour try the above again.
- If still not successful that indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.

HT4528 Howdy. I keep getting a message stating that my apple ID has been disabled. I recently contacted my CC company, AMEX, for several fradulent iTune charges, which is probably where the problem first originated. How can I resolve this issue?

Howdy. I keep getting a message stating that my apple ID has been disabled. I recently contacted my CC company, AMEX, for several fradulent iTune charges, which is probably where the problem first originated. How can I resolve this issue?

I had to dispute several unauthorized charges to itunes. My apple id was disabled after that. I followed jarnoldus's (older post) advice and it worked. Im duplicating his entry here with a few modifications. I hope this works for you.
1. Go to https://getsupport.apple.com
2. Choose your product (mine was ipad)
3. Click the "iTunes, App Store or iBooks" icon
4. Click "Apple ID account security"
5. Type in "apple id has been disabled"
6. Choose your country (mine was US)
7. Choose the "talk to apple support now" option
8. Provide the info they request (name, email, phone number)
9. They will call you right away.
Explain your apple id has been disabled. The rep will connect you to an iTunes rep. He/she will look up your account. You will be required to answer your 3 security questions. You MUST get a minimum of 2 correct. If you succeed they will enable your id. Good luck!

Hi, my iPhone 3GS wall charger stoped working, and I went to Orange shop with my warranty and L.I.G. insurance.They said I should also give them the phone for almost 10 days, isn't there a faster way, is it possible the Apple Store replaces my wall charge

My 5YO daughter owns her very own IPhone 3GS, she got it for her 5YO birthday on the 24th of june. its allready upgraded to iOS5, and works like a charm.
Last evening, while it was charging, a flame appeared and the charger stopped working.The USB still works.
It was plugged in a Belkin 3700 joule along with my 47 Inch Full HD TV .
No storm or something like that, and there was nothing wrong with my TV, as in was still running.
Problem.
I went today to an Orange store here in Romania, with the charger, invoice,warranty, and L.I.G. (London Insurrace Group ((I think))) insurrance, and they said I MUST also bring the iPhone, and thet it will take just about 10 working days for them to give me back the Iphone, and a new charger.
Is there a faster way I can get the wall charger replaced?
Should I try going to the Apple Store with the warranty from Orange.
Thank you for your answers.
Please excuse my English.
CONDOLENCES APPLE. for your painfull loss.

I can see that this issue has been quite extensive, and frustrating, and I am so sorry for all that has happened societygirl! I would like to help you work this issue out. Please follow & send me a Direct Message, so I can get your account specifics and help finally bring this to a resolution.
Thank you,
MichelleH_VZW
Follow us on Twitter @VZWSupport

HT1665 Having trouble with my iphone 5 charger . Can I take it back to the apple store for a new one .

My iphone charger has a shortage or something . It's not working . Can I take it back to the apple store for a replacement ?

Yes. Take your iPhone as well so Apple can check warranty
status to see if the charger is covered.

My ipod 4th generation says its charging but when i take it off the charger it says it has low battery what do i do can i fix it?or do i go to the apple store and ask?

i tryed charging it on like 3 diffrent chargers so its not the charger and well i tryed reseting the ipod and it works for alittle while then it starts doing it again i just got my ipod in decemberr and well i dnt think it has insurancee what do i do ?do i buy a new one or can they fix it?

Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar

My podcast has been accepted by apple and has been working on the itunes store for a few years until recently. If I search for it I can see some of the episodes but no matter which store I am in I am told I can't few the episodes in my current store

I have a podcast that has been submitted to itunes a few years back that has been working just fine. The person updating it broke it a few months back, I have fixed the error and reformatted it but the podcast still doesn't work. If I go in itunes and choose to open stream and connect to the podcast URL there, then it works just fine, but If I search for it in the itunes store (search: Jubilee Community Church) then a couple of the episodes show up (see The Art of Marriage by Stephen van Rhyn) but if I click on any of them it just tells me that my podcast is not available in the current store. But I submitted it from the UK store and it is not even available on that store. I have send numerous emails to Apple Support but they have been incredibly unhelpful. I hoped it would update overtime and start working again but its been a month and still nothing, I can't get hold of anyone technical from itunes support to reload my podcast or tell me whats wrong, I can't even resubmit my podcast because it's already been submitted and therefore won't allow me too. I've run out of options, any help would be appreciated!

A 4th gen iPod can not be upgraded to iOS 8. 7.0.2 is the high version it can run.

Why when i want to download a free app from app store it asks for my apple id and when i give my apple id it then says "this apple id has not yet been used in the itunes store". i dont even know what that means and it will this happen everytime?

why when i want to download a free app from app store it asks for my apple id and when i give my apple id it then says "this apple id has not yet been used in the itunes store". i dont even know what that means and it will this happen everytime?

If you are within 14 days of purchase you can still return the iPhone and get the phone that suits your needs, however, I think you will find that no matter which phone you get the content provider will want to know how you are going to pay for future purchases. For Android phones it is Google, and they will certainly want to know.
To create an Apple account without a credit card see: http://support.apple.com/kb/HT2534

Please can anyone help me to download some apps for my iphone .. i am simply not able to log in to the itunes store , when i enter my apple id it says that it has not yet been used with the itunes store

please can anyone help me to download some apps for my iphone .. i am simply not able to log in to the itunes store , when i enter my apple id it says that it has not yet been used with the itunes store

Ok, you should generally only get this when you are converting your ID to an iTS account for the first time.
Sign into iTunes with your Apple ID and you should get this.... IRC once you agree or accept it's now an iTS account and you wont get that again.

Why is my billing information not being review correctly...like it sayes my apple id has not yet been used in the itune store and it tells me to review my account info but for some reason it doesnt work

why is my billing information not being review correctly...like it sayes my apple id has not yet been used in the itune store and it tells me to review my account info but for some reason it doesnt work

Hi there ethangabe,
You may find the information in the article below helpful.
Using an existing Apple ID with the iTunes Store, Mac App Store, and iBooks Store
http://support.apple.com/kb/ht2589
-Griff W.

The apple store has charge me 3x for one purchase, the apple store has charge me 3x for one purchase

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