The application Install Adobe Download Assistant quit unexpectedly
When downloading a trial version of Adobe Acrobat on a MacBook Pro, running Mac OS X 10.5.8, I get the following error message: "The application Install Adobe Download Assistant quit unexpectedly". How should I proceed from here?
Thanks!
Hi mojito44,
Please refer the solution in Troubleshoot Adobe Download Assistant - http://helpx.adobe.com/creative-suite/kb/troubleshoot-download-assistant.html
If you continue to face difficulties you can try downloading from the direct download links available at : http://helpx.adobe.com/acrobat/kb/acrobat-downloads.html
I would also like to point out that the minimum system requirements for Acrobat is
Mac OS X v10.6.8, v10.7.4, or v10.8
Please check the tech specs at : Tech specs | Adobe Acrobat XI Pro
Regards,
Rave
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Process: Adobe Download Assistant [577]
Path: /Users/USER/Adobe Download Assistant.app/Contents/MacOS/Adobe Download Assistant
Identifier: com.adobe.downloadassistant.AdobeDownloadAssistant
Version: 1.2.4 (???)
Code Type: X86 (Native)
Parent Process: launchd [179]
User ID: 501
Date/Time: 2013-01-19 12:29:02.720 -0500
OS Version: Mac OS X 10.8.2 (12C60)
Report Version: 10
Interval Since Last Report: 431366 sec
Crashes Since Last Report: 9
Per-App Crashes Since Last Report: 12
Anonymous UUID: 5C3C9DF7-AD7D-DA59-C06B-C29415D1EC1B
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000014
VM Regions Near 0x14:
--> __PAGEZERO 0000000000000000-0000000000001000 [ 4K] ---/--- SM=NUL /Users/USER/Adobe Download Assistant.app/Contents/MacOS/Adobe Download Assistant
__TEXT 0000000000001000-0000000000007000 [ 24K] r-x/rwx SM=COW /Users/USER/Adobe Download Assistant.app/Contents/MacOS/Adobe Download Assistant
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 com.adobe.AIR 0x034985a0 0x3000000 + 4818336
1 com.marsthemes.AppMenuMagic 0x007d9094 -[AppMenuMagic replaceAppNameWithIcon:] + 738
2 com.marsthemes.AppMenuMagic 0x007da069 -[AppMenuMagic applicationDidBecomeActive:] + 213
3 com.apple.Foundation 0x91fcdc52 __57-[NSNotificationCenter addObserver:selector:name:object:]_block_invoke_0 + 49
4 com.apple.CoreFoundation 0x9239de01 ___CFXNotificationPost_block_invoke_0 + 257
5 com.apple.CoreFoundation 0x922e943a _CFXNotificationPost + 2794
6 com.apple.Foundation 0x91fb6788 -[NSNotificationCenter postNotificationName:object:userInfo:] + 92
7 com.apple.Foundation 0x91fc6527 -[NSNotificationCenter postNotificationName:object:] + 55
8 com.apple.AppKit 0x9611a3ac -[NSApplication sendEvent:] + 2643
9 com.adobe.AIR 0x03385023 0x3000000 + 3690531
10 com.apple.AppKit 0x9603472c -[NSApplication run] + 951
11 com.adobe.AIR 0x0300a4e6 0x3000000 + 42214
12 com.adobe.AIR 0x0300a82c 0x3000000 + 43052
13 libobjc.A.dylib 0x924a75d3 -[NSObject performSelector:withObject:] + 70
14 com.adobe.downloadassistant.AdobeDownloadAssistant 0x00003079 start + 4213
15 com.adobe.downloadassistant.AdobeDownloadAssistant 0x00002106 start + 258
16 com.adobe.downloadassistant.AdobeDownloadAssistant 0x0000202d start + 41
Thread 1:
0 libsystem_kernel.dylib 0x9454b0ee __workq_kernreturn + 10
1 libsystem_c.dylib 0x954c104c _pthread_workq_return + 45
2 libsystem_c.dylib 0x954c0e19 _pthread_wqthread + 448
3 libsystem_c.dylib 0x954a8cca start_wqthread + 30
Thread 2:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x9454b9ae kevent + 10
1 libdispatch.dylib 0x9304cc71 _dispatch_mgr_invoke + 993
2 libdispatch.dylib 0x9304c7a9 _dispatch_mgr_thread + 53
Thread 3:
0 libsystem_kernel.dylib 0x9454b0ee __workq_kernreturn + 10
1 libsystem_c.dylib 0x954c104c _pthread_workq_return + 45
2 libsystem_c.dylib 0x954c0e19 _pthread_wqthread + 448
3 libsystem_c.dylib 0x954a8cca start_wqthread + 30
Thread 4:
0 libsystem_kernel.dylib 0x9454b0ee __workq_kernreturn + 10
1 libsystem_c.dylib 0x954c104c _pthread_workq_return + 45
2 libsystem_c.dylib 0x954c0e19 _pthread_wqthread + 448
3 libsystem_c.dylib 0x954a8cca start_wqthread + 30
Thread 5:
0 libsystem_kernel.dylib 0x9454a8e2 __psynch_cvwait + 10
1 libsystem_c.dylib 0x954c3220 _pthread_cond_wait + 833
2 libsystem_c.dylib 0x955490a1 pthread_cond_wait$UNIX2003 + 71
3 com.adobe.AIR 0x0350f9fb 0x3000000 + 5306875
4 com.adobe.AIR 0x03346220 0x3000000 + 3432992
5 com.adobe.AIR 0x0350fb15 0x3000000 + 5307157
6 com.adobe.AIR 0x0350fb8f 0x3000000 + 5307279
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1 libsystem_c.dylib 0x954c3220 _pthread_cond_wait + 833
2 libsystem_c.dylib 0x955490a1 pthread_cond_wait$UNIX2003 + 71
3 com.adobe.AIR 0x0350f9fb 0x3000000 + 5306875
4 com.adobe.AIR 0x03346220 0x3000000 + 3432992
5 com.adobe.AIR 0x0350fb15 0x3000000 + 5307157
6 com.adobe.AIR 0x0350fb8f 0x3000000 + 5307279
7 com.adobe.AIR 0x0350fc2a 0x3000000 + 5307434
8 libsystem_c.dylib 0x954be557 _pthread_start + 344
9 libsystem_c.dylib 0x954a8cee thread_start + 34
Thread 7:
0 libsystem_kernel.dylib 0x9454a8e2 __psynch_cvwait + 10
1 libsystem_c.dylib 0x954c3220 _pthread_cond_wait + 833
2 libsystem_c.dylib 0x955490a1 pthread_cond_wait$UNIX2003 + 71
3 com.adobe.AIR 0x0350f9fb 0x3000000 + 5306875
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5 com.adobe.AIR 0x0350fb15 0x3000000 + 5307157
6 com.adobe.AIR 0x0350fb8f 0x3000000 + 5307279
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1 libsystem_c.dylib 0x954c3220 _pthread_cond_wait + 833
2 libsystem_c.dylib 0x955490a1 pthread_cond_wait$UNIX2003 + 71
3 com.adobe.AIR 0x0350f9fb 0x3000000 + 5306875
4 com.adobe.AIR 0x03346220 0x3000000 + 3432992
5 com.adobe.AIR 0x0350fb15 0x3000000 + 5307157
6 com.adobe.AIR 0x0350fb8f 0x3000000 + 5307279
7 com.adobe.AIR 0x0350fc2a 0x3000000 + 5307434
8 libsystem_c.dylib 0x954be557 _pthread_start + 344
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Thread 9:
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1 libsystem_c.dylib 0x954c3220 _pthread_cond_wait + 833
2 libsystem_c.dylib 0x955490ec pthread_cond_timedwait$UNIX2003 + 70
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4 com.adobe.AIR 0x0354d6ba 0x3000000 + 5559994
5 com.adobe.AIR 0x0350fb15 0x3000000 + 5307157
6 com.adobe.AIR 0x0350fb8f 0x3000000 + 5307279
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8 libsystem_c.dylib 0x954be557 _pthread_start + 344
9 libsystem_c.dylib 0x954a8cee thread_start + 34
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1 libsystem_c.dylib 0x954c104c _pthread_workq_return + 45
2 libsystem_c.dylib 0x954c0e19 _pthread_wqthread + 448
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1 libsystem_c.dylib 0x954c3220 _pthread_cond_wait + 833
2 libsystem_c.dylib 0x955490ec pthread_cond_timedwait$UNIX2003 + 70
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4 com.adobe.AIR 0x036e742d 0x3000000 + 7238701
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9 libsystem_c.dylib 0x954a8cee thread_start + 341 com.marsthemes.AppMenuMagic 0x007d9094 -[AppMenuMagic replaceAppNameWithIcon:] + 738
2 com.marsthemes.AppMenuMagic 0x007da069 -[AppMenuMagic applicationDidBecomeActive:] + 213
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