The Apps tab in the Creative Cloud Desktop application indicates download error

This is how my Creative Cloud Desktop apps looks like. It says "download error".  When I try to update the apps, same thing. I tried it the way you described but didn't work. I don't know what to do...

Branching this to a separate discussion.
KimmoMatias for information on how to resolve download errors please see Error downloading Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html.

Similar Messages

  • The 'Apps' tab in my Creative Cloud Desktop app shows a Download Error

    I have tried uninstalling, downloading, and reinstalling Creative Cloud Desktop and continue to get the Download Error prompt.  It either shows the Download Error prompt or it continues to just think and think and think.  All the other tabs work normally. I've also signed out and signed in of my CC account multiple times . . . with the same outcome.
    All of this started after I had updated all the available updates . . . I was also looking to install Lightroom CC.

    You may try providing full permissions to Adobe folders under ~/library/Application Support and /library/Application Support.
    Then launch Creative Cloud app and try loading Apps list 
    Still same ?
    Try below steps :
    1)
    Launch Activity Monitor and "Force Quit" all the process related to Adobe like Creative Cloud, CoreSync, AAMupdater, AAMupdater notifier, Adobe Crash demon from Activity monitor.
    2)
    Click on the Finder and look for the options listed next to Apple Icon located at the top left corner of the Desktop screen and click on "Go" menu button and select "Utilities" option.
    (Applications>Utiliites)
    Locate Adobe Creative Cloud and Adobe Application Manager folder under Utilities window and trash both folders.
    3)
    Trash Adobe Creative Cloud from Applications well.
    4)
    1) Right click on Finder icon and  select "Go-ToFolder " option.
    2) You will get a text box, type-in below command and then hit 'Return' key.( Do not miss ~ symbol)
    ~/library
    3)Then navigate to Application Support>Adobe.
    Open Adobe folder and trash folders named AAMUpdater and OOBE.
    5)
    1) Right click on Finder icon and  select "Go-To" Folder option.
    2) You will get a text box, type-in below command and then hit 'Return' key.
    /library
    3)Then navigate to Application Support>Adobe.
    Open Adobe folder and trash folders named AAMUpdater ,Adobe Application Manager and OOBE.
    6)
    Click on the below link and download & run Adobe Cleaner tool :
    Select the option "Adobe Application Manager for Mac OS X 10.6" and then click on "Clean up Selected" .
    https://helpx.adobe.com/content/help/en/creative-suite/kb/cs5-cleaner-tool-installation-pr oblems/_jcr_content/main-pars/…
    7)
    Click on the below link and download and install Creative Cloud desktop app.
    https://creative.adobe.com/products/creative-cloud

  • The Apps Application of my of my Creative Cloud Desktop only shows "Download Error"

    The Apps Application of my of my Creative Cloud Desktop only shows "Download Error" and asks to either reload application (which does not work) or to contact customer support. As result I am unable to update any of my Apps even if I try and update through the website. Does anyone know how to fix this problem? I am working on a Mac with OS X 10.9.3.

    Some 10.9.3 links
    -Mac 10.9.3 workaround https://forums.adobe.com/thread/1489922
    -more Mac 10.9.3 https://forums.adobe.com/thread/1491469
    -Enable Mac Root User https://forums.adobe.com/thread/1156604
    -more Root User http://forums.adobe.com/thread/879931
    -and more root user http://forums.adobe.com/thread/940869?tstart=0
    or
    Link for Download & Install & Setup & Activation problems may help
    -Online Chat http://www.adobe.com/support/download-install/supportinfo/

  • Apps tab missing from Creative Cloud Desktop

    Hello and thanks in advance for any help you can provide.
    I'm running Creative Cloud on Mac OS 10.9.5. A couple days ago I updated several of the apps through the Creative Cloud Desktop app in the menu bar. The apps updated and they all seem to run fine, but now the Apps tab is missing altogether from the CC Desktop Window, and it's even missing from the CC Desktop preferences. (Please see the screenshots.) Also, when I click on the "Install Adobe Apps" button in the CC Desktop window, nothing happens.
    I've un-installed -> re-downloaded -> re-installed CC Desktop several times, along with trying some of the other troubleshooting suggestions I've found here on the Adobe site, such as:
    restarting the computer
    logging out of CC Desktop then back in again
    deleting the opm.db file
    deleting the CoreSync folder
    deleting the AdobeAAMDetect plugin
    Nothing seems to fix it. As I mentioned, the applications all seem to running fine, but I'd like to know that CC Desktop is functioning as intended and keeping me up to date. Any other suggestions?
    Thanks again...

    I had this issue. And went through to chat with customer support. I have my apps panel once again. Transcript is below if you want to follow what I did.
    Linci Mary: Hello. Welcome to Adobe Technical Support.
    Linci Mary: Hi Thomas
    Thomas Shambler: Hi there. My 'Apps' tab seems to have disapeared from Adobe CC desktop.
    Linci Mary: As I understand you are unable to access the Apps tab of the Creative cloud as it keeps spinning, Is that right?
    Thomas Shambler: On a windows machine. Have updated the app, re-installed, signed-out, signed in.
    Thomas Shambler: Nope. there is no 'Apps' option even there...
    Linci Mary: Thank you for confirming.
    Linci Mary: I will be glad to check and help you with this issue.
    Thomas Shambler: I put a screenshot up in one of the community forum.
    Thomas Shambler: https://forums.adobe.com/thread/1648803?sr=inbox
    Linci Mary: Okay
    Linci Mary: Thank you for the information
    Linci Mary: Lets try uninstalling and re-installing
    Linci Mary: Please navigate to C:\Program Files (x86)\Common files\Adobe
    Thomas Shambler: Done.
    Linci Mary: Let me know if you can see AAM Updater , OOBE folder, Adobe application manager folder 
    Thomas Shambler: Yup. See all of them.
    Linci Mary: Delete them
    Thomas Shambler: Says OOBE folder is in use. But CC is not open.
    Linci Mary: Open task manager
    Thomas Shambler: Open
    Thomas Shambler: Adobe IPC Broker, Adobe Reader and Acrobat Manager, and Adobe Update Service are the only tasks related to CC.
    Thomas Shambler: Ah. Ended those tasks. OOBE folder is now deleted.
    Linci Mary: End all the Adobe related processes
    Linci Mary: Okay
    Linci Mary: Perfect!
    Linci Mary: Now navigate to C:\Program Files (x86)\Adobe
    Linci Mary: Let me know if you can see Adobe Creative Cloud folder.
    Thomas Shambler: Nope. I do not see a CC folder.
    Linci Mary: Okay
    Linci Mary: Press windows key+ R to open run window
    Linci Mary: Type %localappdata% and hit enter.
    Thomas Shambler: It opened AppData > Local folder
    Linci Mary: Open the Adobe folder
    Linci Mary: Delete the AAM Updater , OOBE folder.
    Thomas Shambler: Deleted.
    Linci Mary: Okay
    Linci Mary: Please click on the below link to run the cleaner tool :
    Linci Mary: http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems/_jcr_conte nt/main-pars/accordion_container_1/accordion-par/accordion-item-0/accordion-item-par/proce dure/proc_par/step_0/step_par/download/file.res/AdobeCreativeCloudCleanerTool.exe
    Thomas Shambler: Right. At the "Choose from one of the following options to clean up:" window.
    Thomas Shambler: 1. All, 2 Flash Player, etc.
    Linci Mary: 1.  Please type  E for english and then hit enter.
    Linci Mary: 2.  Please type  Y to confirm and then hit enter.
    Linci Mary: 3.  Please type  3 and then hit enter. (Creative Cloud and CS6)
    Linci Mary: 4.  Please type  1 and then hit enter. (Creative Cloud Desktop app /Adobe Application Manager)
    Thomas Shambler: "Adobe Creative Cloud Cleaner Tool completed successfully"
    Linci Mary: Okay
    info: Your chat transcript will be sent to [email protected] at the end of your chat.
    Linci Mary: Please click on the below link and re-install the creative cloud desktop app:
    Linci Mary:
    Linci Mary: https://creative.adobe.com/products/creative-cloud
    Thomas Shambler: "Initializing Installer"
    Linci Mary: Okay
    Linci Mary: Please let me know the status of installation for every two minutes.
    Thomas Shambler: "Downloading Creative Cloud desktop"
    Thomas Shambler: "Downloading Creative Cloud desktop"
    Linci Mary: Okay
    Thomas Shambler: 'We've encountered the following issues: Creative Cloud desktop failed to install. (Error code: 50)
    Thomas Shambler: Did not work.
    Linci Mary: This issue occurs due to conflicting process running in the background.
    Linci Mary: Please open task manager and check once
    Thomas Shambler: Only think that is open is "Adobe IPC Broker" and Adobe Update Service"
    Linci Mary: Open Task manager, select Show processes from all users.
    Linci Mary: Yes delete them
    Thomas Shambler: Adobe IPC Broker just popped up, after ending the task
    Thomas Shambler: ended task - it started up again
    Linci Mary: Okay .
    Linci Mary: Try installing CC desktop application.
    Thomas Shambler: Downloading.
    Thomas Shambler: Same error.
    Thomas Shambler: Adobe IPC Broker task seems to originate from this folder: C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\IPC
    Linci Mary: Navigate to C:\Program Files (x86)\Adobe
    Linci Mary: Let me know if you can see Adobe Creative Cloud folder.
    Thomas Shambler: Yes. I do see it.
    Linci Mary: Delete it
    Thomas Shambler: It says the folder or a file in it is open in another program.
    Thomas Shambler: Only thing I can think of, is that whenever I end the "Adobe IPC Broker" app, it re-starts.
    Linci Mary: In this case I request you to restart the system and try
    Thomas Shambler: Nothing else is open.
    Thomas Shambler: Alright. Will restart.
    Linci Mary: Okay
    Linci Mary: Sure
    Linci Mary: I'll will keep this case as open if you have any further issues please contact us back.
    Linci Mary: Is there anything else I can help you with?
    Thomas Shambler: Ok. Let's see what happens.
    Thomas Shambler: Thanks for all your help. Hope this resolves the issue.
    Linci Mary: Thank you
    Linci Mary: I certainly appreciate your patience in this process.
    Linci Mary: Thank you for contacting Adobe. Good Bye.

  • Looking forward to download Adobe After Effects CC from Creative Cloud Desktop Application. But why most of the apps appear to be in CS6?

    I installed the new copy of Adobe Creative Cloud Desktop Application, and looking forward to download Adobe After Effects CC. But why most of the apps appear to be in CS6? - Including AE. Only few appears to be CC.
    Thank you.

    A chat session where an agent may remotely look inside your computer may help
    Creative Cloud chat support (all Creative Cloud customer service issues)
    http://helpx.adobe.com/x-productkb/global/service-ccm.html

  • Creative Cloud desktop application using CreativeCloudSet-Up does not download.

    I am trying to instal Creative Cloud desktop application, i downloaded the CreativeCloudSet-Up, it starts but it freezes and does not download the application. What to do?

    Re: Premiere Pro is downloading now... Not moving just hanging Check my page I had the same issue try the link out of my post it worked for me.   Hit correct answer if it works so I know is not just me.

  • Creative Cloud Desktop application does´t recognize the apps installed

    Hi, today the Creative Cloud Desktop application does´t recognize the apps installed: all the CC2014 apps, but I´ve all installed. All the actives are synchronized, and those are recognized. I try to unistall some apps but also give some errors. All the problems came because Yesterdar I tried to update After Effects CC

    THanks, Sheena
    I did most of the list, and i could not fix it.
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    REgards

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    I recently downloaded Creative Cloud to try Dreamweaver, however, the Apps panel of my Creative Cloud does not load.  I've tried restarting the laptop, opening and closing the application, etc. How can I get it to load? I use a MacBook Pro OS X Version 10.9.5.

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  • The Apps window in my Creative Cloud updater is only showing a spinning blue wheel

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    I faced the same problem and hours of searching peoples various solutions. Tried everything under the sun over the last 10 hours to get the Creative Cloud Apps to stop spinning it's blue wheel... and FINALLY I have managed to get this to work for me, using the CC Cleaner tool. Hopefully it works for others also:
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  • Hi everyone, i´ve a problem with the app-section of my creative cloud.

    Hi everyone,
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    http://helpx.adobe.com/x-productkb/global/service-ccm.html

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