The ask me for an viewer can't open an file

The ask me  for an viewer can,t open an file!!

I am having the same problem. In my hotel when I connect my laptop a screen will pop up and you have to hit the button "I Accept Terms". However I can't do that with the ATV. I called the internet provider and they said they could not help me. Any ideas? Do you think the guy just doesn't know what he can do for me? I am thinking I will call later and hope to get a different technician who might know how to help connect me.

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