The attempt to burn a disk failed. An unknown error occurred (261)

... and then??? talk about a lack of support. Can't backup iTunes to DVD (have been successful in the past) and can't contact support. What good is this program??? (Two hours wasted makes for frustrated consumer.)

Apple is working on it, which I appreciate... no results yet. I wonder when, where and why software and computer makers think it's OK to send a technical question to another culture (my call lasted an hour and ten minutes and the issue is unresolved) and expect the level of service it takes for repeat business. Dell, for example... never again. And after my Apple experience? We'll see if my next computer is a Mac... so far I don't like being sent to South Asia for help. (And it has nothing to do with Asians... it's cultural, not personal.)

Similar Messages

  • TS1436 whenever i try to burn a CD, it always ejects the CD and comes up with "the attempt to burn a disc failed. an unknown error occured(2131)" help!!!!!!

    whenever i try to burn a CD, it always ejects the CD and comes up with "the attempt to burn a disc failed. an unknown error occured(2131)"  all i want is a CD for my new car! help!!!!!!

    I am having the same error.
    Here is the diagnostics:
    Microsoft Windows Vista Home Premium Edition Service Pack 2 (Build 6002)
    Dell Inc. Inspiron 1420
    iTunes 10.7.0.21
    QuickTime 7.7.2
    FairPlay 2.2.19
    Apple Application Support 2.2.2
    iPod Updater Library 10.0d2
    CD Driver 2.2.3.0
    CD Driver DLL 2.1.3.1
    Apple Mobile Device 6.0.0.59
    Apple Mobile Device Driver 1.62.0.0
    Bonjour 3.0.0.10 (333.10)
    Gracenote SDK 1.9.6.502
    Gracenote MusicID 1.9.6.115
    Gracenote Submit 1.9.6.143
    Gracenote DSP 1.9.6.45
    iTunes Serial Number 0029ABC407EFA0C8
    Current user is not an administrator.
    The current local date and time is 2012-11-17 15:15:38.
    iTunes is not running in safe mode.
    WebKit accelerated compositing is enabled.
    HDCP is not supported.
    Core Media is not supported. (16005)
    Video Display Information
    Intel Corporation, Mobile Intel(R) 965 Express Chipset Family
    Intel Corporation, Mobile Intel(R) 965 Express Chipset Family
    **** External Plug-ins Information ****
    No external plug-ins installed.
    Genius ID: 14630cdc2320d5605273b29d2b5860b8
    iPodService 10.7.0.21 is currently running.
    iTunesHelper 10.7.0.21 is currently running.
    Apple Mobile Device service 3.3.0.0 is currently running.
    **** CD/DVD Drive Tests ****
    No drivers in LowerFilters.
    UpperFilters: GEARAspiWDM (2.2.3.0),
    E: TSSTcorp DVD+-RW TS-L632H, Rev D200
    Drive is empty.
    Writing CD text is turned on in the preferences. If you’re having problems burning CDs, try turning this preference off.
    The last failed audio CD burn had error code 2131(0x00000853). It happened on drive E: TSSTcorp DVD+-RW TS-L632H on CDR media at speed 0X.

  • CAN SOMEONE HELP ME WITH THIS ISSUE; the attempt to burn a disc failed. an unknown error occurred 4221

    CAN SOMEONE HELP WITH THIS ISSUE:
    THE ATTEMPT TO BURN A DISC FAILED. AN UNKNOWN ERROR OCCURRED (4221)

    Microsoft Windows XP Professional Service Pack 3 (Build 2600)
    IBM 18308TU
    iTunes 10.6.3.25
    QuickTime 7.7.2
    FairPlay 1.14.43
    Apple Application Support 2.1.9
    iPod Updater Library 10.0d2
    CD Driver 2.2.0.1
    CD Driver DLL 2.1.1.1
    Apple Mobile Device 5.2.0.6
    Apple Mobile Device Driver 1.59.0.0
    Bonjour 3.0.0.10 (333.10)
    Gracenote SDK 1.9.6.502
    Gracenote MusicID 1.9.6.115
    Gracenote Submit 1.9.6.143
    Gracenote DSP 1.9.6.45
    iTunes Serial Number 0012A7CC0B5F78F0
    Current user is an administrator.
    The current local date and time is 2012-08-12 22:04:05.
    iTunes is not running in safe mode.
    WebKit accelerated compositing is disabled.
    HDCP is not supported.
    Core Media is not supported. (16005)
    Video Display Information
    ATI MOBILITY RADEON 7500
    **** External Plug-ins Information ****
    No external plug-ins installed.
    Genius ID: 2e39627a5d03e3456e051c0b031fabab
    iPodService 10.6.3.25 is currently running.
    iTunesHelper 10.6.3.25 is currently running.
    Apple Mobile Device service 3.3.0.0 is currently running.
    **** CD/DVD Drive Tests ****
    No drivers in LowerFilters.
    UpperFilters: GEARAspiWDM (2.2.0.1),
    D: MATSHITA DVD-RAM UJ-842, Rev RB01
    Audio CD in drive.
    Found 11 songs on CD, playing time 41:38 on Audio CD.
    Track 1, start time 00:02:00
    Track 2, start time 04:00:20
    Track 3, start time 08:00:35
    Track 4, start time 11:08:15
    Track 5, start time 14:14:50
    Track 6, start time 19:11:15
    Track 7, start time 22:28:38
    Track 8, start time 25:48:38
    Track 9, start time 29:54:28
    Track 10, start time 34:03:35
    Track 11, start time 38:03:25
    Audio CD reading succeeded.
    Get drive speed succeeded.
    The drive CDR speeds are:   4 8 12 16 24.
    The drive CDRW speeds are:   4.
    The drive DVDR speeds are:   4.
    The drive DVDRW speeds are:   4.
    The last failed audio CD burn had error code 4221(0x0000107d). It happened on drive D: MATSHITA DVD-RAM UJ-842 on CDR media at speed 24X.

  • The Attempt to burn a disc failed - An Unknown error occured (4201)

    Well, what can I say. I love the fact the error message codes written into the software states the unknown error (4201)and yet can we find anywhere in the world a little list of what these error codes mean!? Needless to say if anyine can shed any light on this little gem it would be most welcome.
    I'm on a spanking new laptop (Acer 5810TG), Running Vista Home Premuim and this is the error I get when trying to burn discs in itunes.
    My previous Acer and Vista never once had a problem.

    could you post your DVD/CD diagnostics for us Cadolux?
    in iTunes, go "help > run diagnostics", select DVD/CD diagnostics, and paste the complete results into a reply.

  • The attempt to burn disc has failed. Unknown error has occured (-50)

    I just updated Itunes to 11.2.2.3 and there was never a problem before. Now I made a mix and it states that (-50) error. I tried burning a regular cd and it let me that I copied to my itunes which i bought. When I made a mix of songs it stated that. Can you please help me.

    I found the answer. When you create the songs and edit them. Some songs took to long to start so I changed the seconds on when they should start. You need to make it normal. Whalah and it works.

  • The attempt to burn a disk failed. An unknown error occurred (4000).

    Whenever I try to burn a CD from iTunes, the burning process starts and continues for about two minutes, cancels automatically and then displays the following statement: "The attempt to burn a disk failed. An unknown error occurred (4000)."
    Several Apple technicians have tried but been unable to assist me. They have pointed me to articles at http://docs.info.apple.com/article.html?artnum=93360 and http://docs.info.apple.com/article.html?artnum=93286 but none of the suggested solutions solve the problem.
    1. I have the most recent version of iTunes (6.0.1).
    2. All of the songs that I am trying to burn are authorized. For example, they include the Complete U2 Collection, which I recently downloaded from the iTunes Music Store.
    3. I am not trying to burn a CD with the same Playlist more than seven times.
    4. My CD burner works perfectly fine using other CD burning software, such as Windows Media Player or Roxio Easy Media Creator. However, these programs are not compatible with any of the many pieces of music that I have purchased and downloaded from the iTunes Music Store.
    My hardware configuration is as follows:
    Microsoft Windows XP Professional Service Pack 2 (Build 2600)
    HP Pavilion 061 PJ467AA-ABA M1180N
    iTunes 6.0.1.3
    CD Driver 2.0.4.3
    CD Driver DLL 2.0.3.2
    LowerFilters: PxHelp20 (2.0.0.0), drvmcdb (1.0.0.1), Iviaspi (1.0.0.0), Pfc (2.5.0.204), Cdr4_xp (7.5.0.47),
    UpperFilters: GEARAspiWDM (2.0.4.3), Cdralw2k (7.5.0.47), pwd_2k (7.5.0.47),
    Video Driver: RADEON X300 Series\RADEON X300 Series
    Found aspi32 running.
    Does anyone have any suggestions as to how I can restore my ability to burn CDs from iTunes? Thank you very much!

    I am having the same problem. I get an error 4450 - unknown. I have purchased several songs but it appears I will not be able to burn them to CD.

  • The attempt to burn a disc failed...error 4310

    Everytime I try and burn songs on a cd from one of my playlists, the cd burner will complete 7 or 8 songs and then give me the following error message:
    The attempt to burn a disc failed. An unknown error occured (4310)
    I updated iTunes to it's newest version and I'm still having the same problem. It will never burn more then 8 songs and occasionally it will give me this message before it even finishes one song. This is VERY frusterating and I've ruined countless blank cd's trying to get this to work!
    I also tried looking at other topics on this board from people with the same problem but my question was not answered.
    Please Help!
    -Isaac
    CD Diagnostics-
    Microsoft Windows 2000 Professional Service Pack 4 (Build 2195)
    Dell Computer Corporation XPS-Z
    iTunes 6.0.1.3
    CD Driver 2.0.4.3
    CD Driver DLL 2.0.3.2
    LowerFilters: Cdr4_2K (5.3.2.31),
    UpperFilters: GEARAspiWDM (2.0.4.3), Cdralw2k (5.3.2.31),
    Video Driver: 32MB DDR NVIDIA GeForce2 GTS (Dell)\GeForce2 GTS
    IDE\DiskWDCWD800JB-00JJA0_____________________05.01C05, Bus Type ATA, Bus Address [0,0]
    IDE\CdRomSONYCD-RW__CRX160E_____________________1.0g___, Bus Type ATA, Bus Address [0,0]
    If you have multiple drives on the same IDE or SCSI bus, these drives may interfere with each other.
    Some computers need an update to the ATA or IDE bus driver, or Intel chipset. If iTunes has problems recognizing CDs or hanging or crashing while importing or burning CDs, check the support site for the manufacturer of your computer or motherboard.
    Current user is administrator.
    D: SONY CD-RW CRX160E, Rev 1.0g
    Audio CD in drive.
    Found 12 songs on CD, playing time 45:30 on Audio CD.
    Track 1, start time 00:02:00
    Track 2, start time 03:35:32
    Track 3, start time 07:44:61
    Track 4, start time 11:54:54
    Track 5, start time 15:40:30
    Track 6, start time 19:13:02
    Track 7, start time 22:27:50
    Track 8, start time 26:42:37
    Track 9, start time 29:09:66
    Track 10, start time 33:01:05
    Track 11, start time 36:12:03
    Track 12, start time 40:31:62
    Audio CD reading succeeded.
    Get drive speed succeeded.
    The drive CDR speeds are: 1 2 4 8 10 12.
    The drive CDRW speeds are: 1 2.

    Hello bannahmontana
    The article below will get you on your way to isolate the issue.
    iTunes for Windows: iTunes Diagnostics, CD/DVD Drive Tests
    http://support.apple.com/kb/HT1567
    Thanks for using Apple Support Communities.
    Regards,
    -Norm G.

  • Attempting to copy to the disk failed. Unknown error occurred (-69)

    My Ipod won't perform an automatic update of my songs. I changed the settings to manual and it will only update certain songs in my library. Please help!

    Welcome to Apple Discussions!
    See this...
    iTunes displays a -69 error when syncing iPod
    btabz

  • "The attempt to burn a disc failed. The media is not the right type for..."

    Help!! I am new to macs and have been trying to burn a cd. I have created a playlist with music from my itunes and have clicked burn disk. Every time I do so I get the following message: "The attempt to burn a disk failed. The media is not the right type for the requested operation."
    Can anyone help me as I am lost!?

    Toast is a high end disk burning application
    Do you know how to create a new user account? Or do you have more than one user of your Mac?
    You can delete iTunes from the applications folder and all the iTunes prefs from the preferences folder found at _Macintosh HD/Users/YourUserName/Library/Preferences_ You are looking for three files in that folder
    com.apple.iTunes.eq.plist
    com.apple.iTunes.plist
    com.apple.iTuneshelper.plist
    trash those three files and the iTunes application then empty the trash, restart and empty the trash again if needed. Then download the latest version of iTunes from Apple and install it. Then try a burn.
    The above procedure should NOT delete any songs or playlists you have made.
    You can get iTunes here
    Message was edited by: Damien

  • The attempt to burn a disc failed. The disk is locked and cannot be written

    I am having a problem burning CDs. iTunes begins to burn CD than cancels with the following message "The attempt to burn a disc failed. The disk is locked and cannot be written." After some research I found the following article "Burning disc in iTunes for Windows using a Sony CD-RW/DVD CRX830E model drive fails with 4280 error." I followed directions as noted, this worked for the burning of one CD, then failed message returned. I have tried different CDs and lowering record speed to no avail. Burner worked up until updating to latest iTunes. Here is the diagnostic report
    Microsoft Windows XP Professional Service Pack 2 (Build 2600)
    Sony Corporation PCG-GRT390ZP(UC)
    iTunes 7.0.2.16
    CD Driver 2.0.6.1
    CD Driver DLL 2.0.6.1
    LowerFilters: PXHELP20 (2.0.0.0), AFS2K (3.1.21.0),
    UpperFilters: GEARAspiWDM (2.0.6.1),
    Video Driver: NVIDIA GeForce FX Go5600 (Sony)\GeForce FX Go5600
    IDE\DiskIC25N060ATMR04-0______________________MO3OAD1A, Bus Type ATA, Bus Address [0,0]
    USBSTOR\DiskLexar__JumpDrive______1.00, Bus Type USB
    USBSTOR\DiskSony___MSC-U04________3.00, Bus Type USB
    IDE\CdRomSONYCD-RW__CRX830E_____________________JFK1___, Bus Type ATA, Bus Address [0,0]
    If you have multiple drives on the same IDE or SCSI bus, these drives may interfere with each other.
    Some computers need an update to the ATA or IDE bus driver, or Intel chipset. If iTunes has problems recognizing CDs or hanging or crashing while importing or burning CDs, check the support site for the manufacturer of your computer or motherboard.
    Current user is an administrator.
    E: SONY CD-RW CRX830E, Rev JFK1
    Media in drive is blank.
    Get drive speed succeeded.
    The drive CDR speeds are: 4.
    The drive CDRW speeds are: 4 0 0 0 0 0 0 0.
    The last failed audio CD burn had error code -46(0xffffffd2). It happened on drive E: SONY CD-RW CRX830E on CDRW media at speed 4X.
    Any help would be appreciated.
    Sony Vaio Windows XP

    hmmmm. i see that there's a chipset driver revision listed on the drivers and downloads page for your M520:
    Gateway M520 > Windows XP
    are your chipset drivers currently up to date?

  • I got an error message while burning a cd in itunes - "The attempt to burn a disc failed.  The burn failed because of a medium write error.  What is that and how can i fix it?t

    I got an error message while burning a CD in iTunes - "the attempt to burn a disc failed.  The burn failed because of a medium write error."  What does this mean and how do I fix it?

    The disk you are using probably has a defect, not uncommon on consumer grade disks. Try another disk or better yet another disk from a different manufacturer or at least a different batch.

  • The Attempt to burn a disc failed. An unknow error occurred (4000)

    Itunes will start to burn and then stop and state that
    "the Attempt to burn a disc failed. An unknow error occurred (4000)"
    while burning a data Dvd back up
    Here is the Run CD Diag
    Microsoft Windows XP Home Edition Service Pack 2 (Build 2600)
    MSI MS-6712
    iTunes 6.0.4.2
    CD Driver 2.0.4.3
    CD Driver DLL 2.0.3.2
    LowerFilters: Cdr4_xp (7.5.0.50),
    UpperFilters: GEARAspiWDM (2.0.4.3), Cdralw2k (7.5.0.50),
    Video Driver: NVIDIA GeForce4 MX 440\GeForce4 MX 440
    IDE\DiskWDCWD800JB-00ETA0_____________________77.07W77, Bus Type ATA, Bus Address [0,0]
    IDE\CdRomJLMSXJ-HD166S__________________________DS1A___, Bus Type ATA, Bus Address [0,0]
    IDE\CdRomLITE-ONDVDRW_SOHW-1633S________________BS0K___, Bus Type ATA, Bus Address [1,0]
    If you have multiple drives on the same IDE or SCSI bus, these drives may interfere with each other.
    Some computers need an update to the ATA or IDE bus driver, or Intel chipset. If iTunes has problems recognizing CDs or hanging or crashing while importing or burning CDs, check the support site for the manufacturer of your computer or motherboard.
    Current user is administrator.
    D: JLMS XJ-HD166S, Rev DS1A
    Drive is empty.
    E: LITE-ON DVDRW SOHW-1633S, Rev BS0K
    Audio CD in drive.
    Found 14 songs on CD, playing time 56:45 on Audio CD.
    Track 1, start time 00:02:00
    Track 2, start time 06:28:04
    Track 3, start time 09:32:06
    Track 4, start time 13:04:38
    Track 5, start time 16:57:06
    Track 6, start time 20:43:48
    Track 7, start time 23:48:03
    Track 8, start time 29:28:09
    Track 9, start time 34:28:49
    Track 10, start time 37:45:69
    Track 11, start time 41:23:33
    Track 12, start time 44:45:19
    Track 13, start time 47:53:52
    Track 14, start time 51:19:58
    Audio CD reading succeeded.
    Get drive speed succeeded.
    The drive CDR speeds are: 8 16 24 32 40 48.
    The drive CDRW speeds are: 8.
    The drive DVDR speeds are: 8 16 24 32 40 48.
    The drive DVDRW speeds are: 8 16 24 32 40 48.
    The last failed data CD or DVD burn had error code 4000(0x00000fa0). It happened on drive E: LITE-ON DVDRW SOHW-1633S on DVD+R media at speed 16X.
    please help
    Clone   Windows XP  

    try this...
    This is how I managed to fix the problem...and I hope this helps others in the similar situation.
    I tried with another program..latest version of Nero, and this was also stopping at the 'initialising' stage. I was now lost! I thought the last resort is to give Evesham (My PC manufacturer) a buzz. They were very helpfull. Basically go into 'Control Panel', 'System', and click on the Hardware tab, then 'Device Manager'. Uninstall everything in the DVD/CDRom Drives. Then uninstall everything under the catagory IDE ATA/Atapi disk controllers. This is where my problem was, as I only had one IDE channel here. You should have 4 or 5! Reboot your machine, and everything will automatically re-load. I tried burning using Nero and it worked. Then the big test was iTunes. It worked 1st time!
    I asked why the IDE channels have dissappearred, and he said sometimes uninstalling Programmes occasionally removes them.
    I hope this will help others who are having problems to burn stuff on iTunes.

  • Trying to burn a playlist in itunes and i get this message at the end 'The attempt to burn a disc failed. An nknown error occurred (4450)'.  This is with a new Dell laptop running windows 8. The playlist was 17 songs from cd's and itunes.  Any ideas?

    Trying to burn a playlist in itunes and i get this message at the end 'The attempt to burn a disc failed. An nknown error occurred (4450)'.  This is with a new Dell laptop running windows 8. The playlist was 17 songs from cd's and itunes.  Any ideas?

    try this...
    This is how I managed to fix the problem...and I hope this helps others in the similar situation.
    I tried with another program..latest version of Nero, and this was also stopping at the 'initialising' stage. I was now lost! I thought the last resort is to give Evesham (My PC manufacturer) a buzz. They were very helpfull. Basically go into 'Control Panel', 'System', and click on the Hardware tab, then 'Device Manager'. Uninstall everything in the DVD/CDRom Drives. Then uninstall everything under the catagory IDE ATA/Atapi disk controllers. This is where my problem was, as I only had one IDE channel here. You should have 4 or 5! Reboot your machine, and everything will automatically re-load. I tried burning using Nero and it worked. Then the big test was iTunes. It worked 1st time!
    I asked why the IDE channels have dissappearred, and he said sometimes uninstalling Programmes occasionally removes them.
    I hope this will help others who are having problems to burn stuff on iTunes.

  • The attempt to burn a disc failed

    Hi, when I try to burn a cd in itunes, it starts "checking playlist" and it will write it for a few min, then the disc will eject and it will say "the attempt to burn a disc failed" "this drive cannot be read from or written to" I think the actual drive is fine. It shows up on system profiler.

    I have 54 gig left and Im getting this ridiculous error message. "the attempt to burn a disc failed. the disk you are attempting to use is full. Removing files and emptying the recycle bin will free up additional space." WHAT DOES THIS MEAN! APPLE EXPERTS!

  • Trying to burn CD but keep getting error message "The attempt to burn a disc failed. The burn failed because of a medium write error. Tried different speeds with no luck

    trying to burn CD but keep getting error message "The attempt to burn a disc failed. The burn failed because of a medium write error. Tried different speeds with no luck

    The burn failed because of a medium write error. Tried different speeds with no luck
    Then try to use a different brand of DVD or at least a different batch of DVD. The disk may be defective.

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