The audio is played through the tv, but the picture plays the first still shot of the moment it is connected then says a message saying "we're sorry" then something about the network provider.

Welcome to the Apple Community.
Please provide a little more detail, such as what you are trying to do when this occurs and exactly what the message says.

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Apart from that would be the reboots.

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Hi eversonjm,
Thanks for using Apple Support Communities. If you are out of authorizations but only have 1 computer, deauthorizing all computers and reauthorizing your correct computer might be a good idea. See this article for instructions:
iTunes Store: About authorization and deauthorization
http://support.apple.com/kb/ht1420
If after deauthorizing and reauthorizing your computer, you are still not authorized for the 96 songs, this article has some steps for seeing the account name that was used to purchase a song, in the event that a different account may have been used:
Recovering a forgotten iTunes Store account name
http://support.apple.com/kb/ht1920
Cheers,
- Ari

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Apparently the display is required to be HDCP compatible to view HD movies in iTunes. My display isn't so this is my problem. I contacted Apple support and they have agreed to credit me for the HD movie and I have now downloaded the SD version.

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I could not find an option to "report a problem".
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the item that is not playing properly. If you can't see "Report a Problem" next to the entry, click the "Report a problem" button. Now click the "Report a Problem" link next to the item.
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If you haven't got a backup copy and if it's still in the store then you can try contacting iTunes support and see if they will grant you a re-download (there is no guarantee that they will) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page

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Is the "software update" for iTunes 12? Or something you did to the iPod?

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What is inside the AVI wrapper?
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Report back with the codec details of your file, use the programs below... A screen shot works well to SHOW people what you are doing
http://forums.adobe.com/thread/592070?tstart=30 for screen shot instructions
For PC http://mediainfo.sourceforge.net/en or http://www.headbands.com/gspot/
For Mac http://mediainspector.massanti.com/

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- Try cleaning out/blowing out the headphone jack. Try inserting/removing the plug a dozen times or so. There is a little switch in the headphone jack that disconnects the speaker when the headphone jack is inserted.
Try the following to rule out a software problem
- Reset the iOS device. Nothing will be lost
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup
- Restore to factory settings/new iOS device.
- Make an appointment at the Genius Bar of an Apple store. Seems you have a bad headphone jack or other hardware problem.
Apple Retail Store - Genius Bar

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If you have not already done so, now would be a good time to perform a complete network power cycle.......to give everything a fresh start.
Power off every device on the network.....computers, printers, hard drives, etc......in any order that you want
Wait a full minute
Start the modem, and let it run by itself for 2-3 minutes
Start the next device connected to the modem and let it run a full minute
Keep starting devices one at a time about a minute apart until the entire network is back up
Check the network

The audio is played through the tv, but the picture plays the first still shot of the moment it is connected then says a message saying "we're sorry" then something about the network provider.

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