The audio service is not working

the audio of my laptop is not working. it worked just fine the previous night. after troubleshooting it says one or more audio service isnt working.

Hi @athii 
Thank you for your query, I will do my best to assist you!
I understand that your audio is not longer working but it was previously.
Here is a link to No Sound from Speakers (Windows 8) that will assist in overcoming this difficulty.
If a restore has not resolved the issue you could try a Refresh Your PC to Resolve Problems (Windows 8).
You could also try reinstalling the original driver using the recovery.  Using Recovery Manager to Restore Software and Drivers (Windows 8). Once you have completed this step please run HP Support Assistant  to aid with any HP updates.
The last suggestion other then contacting HP support is to do a full recovery back to factory.
Performing an HP system recovery (Windows 8)
You will have the opportunity during the recovery to backup your personal data to prevent loss. If you have not done one recently now is the perfect time.  Restoring Files that were Backed Up Using HP Recovery Manager (Windows 8).
Please call our technical support at 800 474 6836. If you live outside the US/Canada Region, please click the link below to get a support number for your region.
World Wide Phone Support
Best of Luck!!
Sparkles1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Similar Messages

  • The audio service is not working/running.

    Hi,
    I have been having some problems with my audio recently. My laptop is a 3 week old HP Pavilion 15-p189sa displaying the sign "the audio service is not running". I have read nearly all of the forums on this relating to this problem and have uninstalled
    AVG did a system restore, tried starting windows audio in computer management and updated and restarted my laptop numerous times but to no avail. I would very much appreciate it if you could help me out with this matter ASAP.

    Hi LLally01, 
    Did you see this post before?:
    http://h30434.www3.hp.com/t5/Notebook-PC-Sound-and-Audio/HP-Pavilion-15-p189sa-no-sound/td-p/4896242
    Try to reinstall Audio Driver may help.

  • The Audio Service is not running when I open certain programs

    My audio works fine when I boot my computer.  However, any time I got to click on the speaker icon at the bottom right the audio service stops running.  When I use the system.msc fix that is very common on the web by the time I open the panel the
    audio has already realized that it is running and starts running again.  If I open razer comms, it stop working again and I either can open system.msc to fix it, or I can just click the speaker icon to fix it.  When I open a game, like FFXIV it stop
    working again, click the speaker and all the sudden it turns back on.  
    I have read every thread I can find on the web about the "Audio is not running" issue but no one seems to have had this exact problem and I don't know how to fix it.
    For the love of god help
     

    Hi,
    By saying the audio service us not working, do you mean the speaker icon show an red "X" ?
    Please take a check with the following KB article:
    In Windows 7 a red 'X' may appear over the speaker icon in the notification area even though audio output functions correctly
    If this is the issue, then this behavior is cosmetic in nature and does not affect the performance of Windows.
    Best regards
    Michael Shao
    TechNet Community Support

  • Audio Service is not Working.

    HI everybody,
    So today i just turned my pc on after a few days and noticed that there was RED CROSS "X" on my volume icon. It says that Audio Service is not working. i opened services(service.msc) searched for it and when i tried to start
    it gives me this ERROR! I searched for solutions over the net as well as here. Recommendations that i found were 
    >Reinstall the drivers
    >Unisntall drivers from Device Manager and then reinstall.  (WHEN I TREID TO INSTALL DRIVERS IT GAVE ME ERROR THAT "AUDIO SERICE IS NOT RUNNING AND COULDNT BE STARTED" )
    >Run "RPC" service and "Endpoint service". Currently both are running !
    Last but not least, u must be thinking that why i posted such a big post, this is because others problems were solved and issue was also a bit different. :D
    (I tried to post two images but the site said that u are not allowed to post images and links!)
    Thank you all in advance, and please help me quick to solve this problem. I cant play games without sound for long ! :"(

    Hi
    Are you installing new drivers downloaded from the manufacturer website or letting windows install it for you?
    Try disabling the sound card in the bios, reboot and then enable it again, reboot and see what windows does.
    Can you also run a sfc scan and see if there are any corrupted files?
    Hope this helps. Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

  • The audio service is not running

    Yeah as the title says..my audio isn't working it tells me "The audio service is not running"..in my headphones no sound even on my speakers..What will I do? I went to the service button and when I did start to windows audio it told me "Windows
    could not start the windows audio service on local computer Error 1068:The dependency service or group failed to start.

    Hi,
    Find the related services and start them:
    1. Click Start, type Services.msc in the Start Search box.
    2. Scroll down the list of services, right-click Windows Audio
    and select Start.
    3. Select Properties for Windows Audio and set its Startup Type
    to Automatic.
    If the Windows Audio service does not start and you still get the error
    Error 1068: The dependency service or group failed to start, then make sure that the following services are started and their
    Startup Type is set to Automatic.
    •Plug and Play
    •Multimedia Class Scheduler
    •Windows Audio Endpoint Builder
    Karen Hu
    TechNet Community Support

  • The audio device is not working in my brand new hp

    I bought the pavilion f4j02la and after 10 days of using it, out of the blue, the sound speaker on the desk appeared with an "x" as if I had put mute on it. It appears to be no device no more and the automatic "help" that searchs for the problem and then fixes it, says that it can't fix anything and that probably one or more  audio services are not being executed. It is still brand new.
    So far i've tried downloading a bunch of new drivers, uninstalling the ones I already had, restarted the computer, erased evertything I had and try to set it back as when I just bought it... and this support hp is unreacheble.
    I'm all the way to Germany where I just found out they are not in the market... so, if anyone has any idea how can I fix this I will really really appreciate it.
    Thank u

    HI @ireri_ireta 
    Welcome to the HP Forums!
    It is a superb  place to find answers and information!
    For you to have the best experience in the HP forum I would like to direct your attention to the HP Forums Guide Learn How to Post and More
    I understand that you recently purchased this notebook and after 10 days you had no sound. You have tried downloading a bunch of new drivers, uninstalling the existing one and  restarted the computer. Erased everything you had and tried to return it back to factory.
    Here is a link to No Sound from Speakers (Windows 8) that may help.
    Here is a link to Refresh Your PC to Resolve Problems (Windows 8) that will reinstall the OS but should not affect your personal settings or files.
    Just to rule out hardware as the cause here is a link to Testing for Hardware Failures (Windows 8)
    To return your notebook back to factory you can do a recovery. Performing an HP system recovery (Windows 8)
    You will be presented the opportunity to backup your personal files to prevent data loss.  If you have not yet done one it is an excellent time. 
    Restoring Files that were Backed Up Using HP Recovery Manager (Windows 8)
    If you are still experiencing an issue please contact HP support for assistance. They can remotely access your system to aid with resolving issues.
    Please call our technical support at 800 474 6836. If you live outside the US/Canada Region, please click the link below to get a support number for your region.
    World Wide Phone Support
    Best of Luck
    Sparkles1
    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

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