The authentication information provided does not match our records. Please verify your personal information and try again.

i keep getting this error when i try to change my password.
the authentication information provided does not match our records. please verify your personal information and try again.

I have totally forgotten the answers to "security" questions.  Please help - I am 84 years old and somewhat lacking recall intelligence about what I might have declared earlier.
<Personal Information Edited by Host>

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