The battery problem,

The battery indicator does not show normally. It shuts down after the adaptor plucks off. When the window is openned, It is shown visit to "www.hp.com/go/techcenter/startup"

Hi  ,
Thank you for visiting the HP Support Forums and Welcome. It is a great site for information and questions. I have looked into your issue about your HP Pavilion dv6-6047cl Notebook and issues with the battery not working correctly. Here is a link to calibrate and test the Battery. Calibration should eliminate this issue. Plug the power adapter directly into a functioning wall outlet. Do not plug it into a power strip, surge protector, or secondary power source as this could cause and issue. HP Battery Check in HP System Diagnostics for Windows 8, would give you details of charging and discharging.Testing and Calibrating the battery using HP System Diagnostics in Windows 8. At the starting of the Notebook, Press F2 to select F2 System Diagnostics. Then choose Component Tests, then battery. Let me know how this goes. Thanks.  

Similar Messages

  • After 300 cycles, is the battery problem considered normal?

    I now have the dreaded "Macbook won't work unless plugged in" problem. Mine does recognize the battery at various percentages up to 100% and will charge it if it runs down (which it slowly will in sleep mode as I can unplug it then). Purchased the computer on June 6, 2006 (very out of warranty), and just started with this "can't unplug" issue last week.
    After trolling this and other sites I have reset the SMU and the PRAM several times. Removed battery looks normal, no warping, and I am always updated on the software updates, so the battery update has been installed for a while now. I run maintenance scripts regularly as well.
    I have calibrated the battery several times in the past but cannot now as it will take several days on sleep to run it completely down, and I need the computer daily for work as I am self-employed. I have always let it run down in the past to sleep mode, then plugged it in. I never used it plugged in while at 100%, until now since I have to.
    Coconut Battery (which I just started using) says I'm at 3526 mAh of the original 5200, 67% capacity on a 100% charge. Is this typical at this age and usage of battery?
    So battery cycles are at 307, plus I'm out of warranty. Is this behavior (can't run unplugged though battery is at 100% or will charge if lower) typical after 300 cycles? In other words, do I have to buy a new battery every year to avoid this sudden shut off if the magsafe cord is yanked accidentally during my work?
    And I have read of others who get their battery with the same issue changed out under warranty--only to have the issue recur shortly later. Am I going to drop serious cash on a battery that will leave me in this same predicament in just a few weeks into the future? I really need advice on this one.

    redalicat wrote:
    Thought I was preventing battery memory issues by running it off the battery so much, definitely won't make that mistake again.
    The memory thing has been going around since the Ni-Cad days. Li-Ion doesn't have that problem thank goodness. Here is some info that may also help you with your next battery.
    It is OK to leave your battery hooked to the charger most of the time. The only time I unhook mine from the charger is when I calibrate. You should calibrate your battery once a month.
    The following links have good information about the MacBook and the care of it's battery.
    MacBook reduces processor speed when battery is removed while operating from an A/C adaptor
    Apple portable computer's battery does not show a full charge in Mac OS X
    Apple Notebook Batteries
    Lithium-ion Batteries
    MacBook: How to remove or install the battery
    Determining Battery Cycle Count
    Use and cleaning of MagSafe power connector
    Look here for some good tips about battery care.

  • "THE" battery problem, or something even worse???

    My PowerBook is only a month old. I calibrated the battery the first time I used it, and it held a charge for about 2 hours the first few times. Then is started getting freaky.
    Here's what happens:
    -Battery only charges to 96 percent, then the green light goes off and it doesn't continue to charge.
    -If I then unplug the cable, I get about 20 minutes of battery life at best.
    -If the battery drains completely and shuts down and I plug the computer in, I can't turn it back on. I have to wait several minutes, and then it will suddenly work again.
    -When I finally do get it to turn on after a full discharge, my date is set to 1970.
    -When I remove the battery and try to work with power only, I can't turn it on at all. It will only turn on at all if the battery is in.
    That last point in particular is making me worry. It seems like it may not be the battery, but something else. Any ideas?
    I checked the apple site to see if my battery is one of the batteris affected by "the" problem, but it isn't.
    PowerBook G4   Mac OS X (10.4.3)  
    iBook G4   Mac OS X (10.4.2)  

    You're right -- Apple is aware of the bad batch of batteries. I talked with an Apple tech today and he was very excited about hearing there was some type of thing that happened when I jiggled the AC connector in it's socket. As I mentioned above, on a battery from the "bad" batch, the mAh went from 800-ish to 4600+ just by moving the connector in and out a little -- he immediately escalated the call to his supervisor, as there may be some issue with not only the bad batteries, but also/or the charging circuitry (at least in my PBook). From the two of them (the rep and the sv), I had the feeling there's been no discussion (in their camp) of problems beyond the now-accepted bad battery issue, so at least now they are aware of other possibilities, FWIW. But, like I said, it may just be my PBook.
    It's been 24 hours since I this happened, and the battery ran for over four hours non-stop the first time it reset, and I've used it on and off today, with the charge dropping to 85% a couple of times, and it still shows a cur/max mAh as 4563/4570 on XRG.
    For those of you (with October, 2005 hi-res PBooks) having battery problems, call Apple for a replacement battery. If you're thinking of also jiggling your ac connector in its socket on your PBook to possibly get the same result I did (described above), be advised that all it took for my unit to change or somehow reset the charge factors was a very SLIGHT, subtle pressure, and it could more accurately be decribed as a very gentle in-out manipulation that was only lasted a split second and it was hardly an exact motion. That's all -- it was an inadvertant result and I can't promise you will be able to repeat it (I don't know that I could repeat it). The important thing is that it happened, and tso I'm reporting it. For the record, I'm NOT advising you to start wiggling and yanking connections -- use your heads, kids
    AZB
    Performa/G3 iMac/G4 eMac/G5 2.0dp/and my 15" G4 1.67 DL PBook w/2G RAM ROCKS!!!   Mac OS X (10.4.3)   My Macs are like my children, I love them all equally (even the ugly ones)...

  • The battery problem (and an explanation)

    This is for all the people who posted with battery problems (battery always shows full charge / charging, battery only charges with wall charger, battery drains overnight on full charge even though it is off, ipod cannot be turned off).
    If you are under warranty, take it to the apple store. If you are like me and are out of warranty, you have a couple options.
    1. If the only problem you experience is with a weak charge (battery drains overnight on full charge) then it is probably a battery problem. Follow the usual steps (5 R's) first, then search online for replacement batteries. The process is EASY and CHEAP.
    2. If you experience any of the other problems I listed (the ones I have are: Ipod won't turn off - which causes the battery to drain quickly, always shows charged / charging, only charges through wall charger) then you probably have a logic board problem. This is the answer people aren't giving you. Unfortunately, the logic board replacement is much more expensive (however, with the right tools which are cheap, it is not that difficult).
    What are your options? You can sell your ipod for parts and buy a new one. Your other option is to try and pick up a broken ipod and hope it has a working logic board. Note that the 'sad face' can actually be a problem with the logic board and not the hd! If the hd is making clicking noises / clearly sounds bad, then it is probably an hd problem. Keep this in mind.
    Currently I plug my ipod into the wall charger each day then only use it for short trips when I need it. I'm hoping the next gen ipods come out soon =]. However, I am keeping my eyes open for ipods that may have hd or other problems that I can pick up on the cheap. I have not turned to ebay since it is hard to figure out exactly what the problem is.

    My brother never syncs either and that's not good. Should sync often if not every day. So, given that, as far as your apps go, did you remove any apps over the last year and you just forgot? If so, when you synced with your computer it simply deleted the apps from your phone. Not being snide just a thought.

  • Nokia's answer to the battery problem: turn everyt...

    http://www.nokia.com/gb-en/support/faq/?action=singleFAQ&caseid=FA136400_en_US
    How rediculous is this?
    Isn't this phone all about a great user expierence? I never read this only applies when the phone is connected to the charger!

    XxWWWSAMxX wrote:
    what are you on about?
    Quote from above Nokia resource:
    To increase your phone's battery life:
    Turn on Battery Saver. Select Settings > battery saver. Note when Battery Saver is on, your phone will no longer: automatically receive email and calendar updates, update some Live Tiles and allow apps to run in the background.
    Stop your phone scanning for available Wi-Fi networks if those are not available. Select Settings > WiFi > Off.
    Switch Bluetooth on only when you need it. Select Settings > Bluetooth.
    Use network connections selectively. For example, if the signal strength of the mobile network varies much in your area, your phone must scan for the available network repeatedly. This increases the demand on battery power. If the 3G connection is on in the mobile network settings, your phone searches for the 3G network. To switch off the 3G connection, select Settings > mobile network, and deactivate the 3G connection.
    Reduce the frequency of email synchronization. Select Settings > email+accounts > YourEmail > Download new content.
    Use a dark theme. Select Settings > theme > Background > dark. Select also dark theme in applications that offer an option.
    Reduce the screen brightness. Select Settings > brightness > Level. Disable the automatic feature first. The brightness level also affects the Automatically adjust functionality.
    Use a Wi-Fi connection to connect to the internet, rather than a mobile data (GPRS or 3G) connection.
    Switch off location services if not needed – so the phone will not look up your location frequently in the background. SelectSettings > location > Off.
    Disable unneeded background applications. Select Settings (swipe left to applications tab) > background tasks
    Use wired headphones, rather than the loudspeaker.
    Switch off unwanted sounds and functions, for example Vibrate. Select Settings > ringtones+sounds.
    Switch off “connect with Xbox LIVE” when not needed. Select Xbox LIVE > Settings > Connect with Xbox LIVE.
    Switch off your phone or switch flight mode on whenever phone is not needed, for example, while you are sleeping. Note that the alarm clock is not active if the phone is off!
    Ensure your phone's battery is fully charged. Check Settings > battery saver > battery information. Note that older chargers may not fully charge the battery.
    Note: it is recommended to use the original charger found in the sales package to charge the battery of your phone.
    Note: make sure that your phone is running the latest software to get battery related improvements.
    If the battery loses the power fast even though there are no features consuming the power, switch phone off and back on. The battery may be also wearing out and needs to be replaced with a new one. 
    Happy to have helped forum with a Support Ratio = 42.5

  • IOs 5.1 Beta 2 , fix the battery problems or not ?

    I am getting annoyed with these battery problems, since iOS 5.0.1 , even my iPad 2 battery isn't how it was.:[

    Discuss beta software at: https://devforums.apple.com/community/ios/ios5beta

  • HT3215 I have been sent a nano 6th gen to replace my original 1st gen due to the battery problem.  There was no charger lead or instructions so i am unsure whether we can charger using the old charger?

    charge a 6th gen as ive been sent this by apple with no instruction or leads etc?

    Yes, your original USB cord will work perfectly. I treasure my 1st-Gen Shuffle cord, because it has a much easier-to-grip dock connector than the new ones.

  • Macbook Battery Problem

    Hi all, this is my first post, but something weird happened to my macbook that I have to share with you.
    Ok, my Macbook Core Duo 2.0GHz (1st generation) have had no problem during its first and half year. Then I left the notebook sitting at home for one month as I was away on business. Came back, the machine won't start, used AC adaptor and showed the battery not charging, "x" and everything. My warranty expired, so I bought a new battery. Once I got that, it worked fine for almost 7 months.
    Another business trip left my macbook for 1 month, I came back, the battery is dead again!!! So I went to apple support and bought another new battery. This time I installed it at home, and it doesn't charge what-so-ever. I tried everything from SMU reset, PMU reset, P-RAM reset. NOTHING WORKED.
    So I took a friend's macbook battery to try, and it worked! I can charge that battery with my macbook, and my battery won't charge on his macbook. So scientifically I thought its the battery defect. I went to Apple Care and they say they will replace it for me, but think that it should be my macbook's problem. Must be the Logic Board, I explained why I disagree, and that the battery came with only one LED blinking when I got home to charge, the current was already too low to charge.
    Anyways, I was able to buy a second-hand battery really cheap but with limited life-span and use it until my replacement battery returns. Everything seem fine and I can charge it up to 100% although it will only last me 50-mins, still not bad, right?
    I was reluctant to completely drain this battery now since I am afraid it will drop to zero and won't recharge like the other ones.
    I am using Boot Camp, and Vista as well as OS X. Suddenly today, two days after I bought the 2nd hand battery, I was using Vista to show my friend the battery problem is fixed. But suddenly out of nowhere the battery dropped from 95% charged to 0% in seconds. It shuts down automatically, and the battery was flashing one LED indicating it's dying.
    I started back in Mac OS X and found the charger able to recharge, but it fixed at 0% for 20 minutes. I thought I am screwed and went out for a smoke. I came back to see the battery charging back to 5% and then slowly to 10%, and 20%, suddenly it went back to 85% in seconds, and then 100%. I try to unplug it and it seemed fine. I left it on without the adapter for 20 minutes, the battery drain normally, to 70% (it's fine considering the battery was 2nd hand) My friend thought I should try to switch back to Vista to see if the same thing will occur. So I did, and before the Vista screen came up, the macbook blacked out. I checked the battery indicator and it's flashing one LED again!!!
    So I switched back to Mac side and re-do the charging, this time it took longer to get back to +90%, I thought this is normal, 'cause I did use the battery longer on the Mac side before switching to Vista for the test.
    I thought to myself, why Vista drained my battery, and then I remember the first battery that died on me was about the time I switched the PC side to Vista. Prior to that, the PC side was using XP. The second time it died it was in Vista as well. I also remember I wanted to reduce the size of my PC partition, so I trimmed off unnecessary features like hibernation by (Powercfg -h off). It saved 2G in size but it may be causing some problem to the charging circuit for the Mac-hardware??? Don't know for sure.
    So I erased my Vista partition, and re-installed XP. Since then I tried both sides without adaptor, usually for 10-minutes or less, and no sudden dropped to 0% occurred since.
    Everything else is working fine with my macbook, except the power features. Right now at least I can charge the battery, but I am always worried about when or IF the battery will dropped off and kill itself.
    I am waiting for the replacement battery to return from APPLE, and hopefully when it returns, my Macbook will be able to recognize the DEFAULT low-charge of a new battery. I'm still not sure if my macbook is defective, and if it did killed the first battery replacement they gave me a few days ago. If it did kill a decent battery, will it kill this new replacement as well??
    I know for a fact that the reason why the machine won't charge the battery is because the current of the battery has become too low for the machine to be able to charge it. If the current becomes lower, the "X" will occur suggesting that the machine doesn't even recognize it's a battery. But what I want to know is what caused the battery to drop to such a low current if I turned off the macbook during storage.
    Sorry for the length of this post, but I have to be clear on all the details if I want help, I suppose. Right now my question is (1) Why is this occuring?? (2) Am I right in assuming that by removing Vista with XP, the problem will not repeat?? (3) Is it likely for any new or 2nd hand functioning battery to drop to the state of the other battery any time soon?? (4) Am I doing proper care for my Macbook, and what should I do in the future to avoid the same problem from occuring??

    gpotts,
    Thanks again, here's my battery profile: (keep in mind this is the 2nd hand battery I am profiling) BTW, something happened when I was doing this message, I left the notebook on for about 20 minutes, it dropped from +90% to 48%, macbook prompted me that the battery is running low. I plugged the adaptor and it went back to +95% within minutes...
    Good thing is, I haven't seen the sudden drop to 0% ever since I removed Vista, and also I am able to charge my battery everytime I try now, no more "NOT CHARGING" or "X" indication.
    Any clues??? Thanks in advance.
    Battery Information:
    Model Information:
    Serial Number: DP-ASMB013-34cf-** <Edited by Moderator>
    Manufacturer: DP
    Device name: ASMB013
    Pack Lot Code: 0001
    PCB Lot Code: 0000
    Firmware Version: 0102
    Hardware Revision: 0300
    Cell Revision: 0100
    Charge Information:
    Charge remaining (mAh): 1533
    Fully charged: No
    Charging: Yes
    Full charge capacity (mAh): 1597
    Health Information:
    Cycle count: 349
    Condition: Good
    Battery Installed: Yes
    Amperage (mA): 466
    Voltage (mV): 12597
    System Power Settings:
    AC Power:
    System Sleep Timer (Minutes): 60
    Disk Sleep Timer (Minutes): 10
    Display Sleep Timer (Minutes): 60
    Automatic Restart On Power Loss: No
    Wake On AC Change: No
    Wake On Clamshell Open: Yes
    Wake On LAN: Yes
    Display Sleep Uses Dim: Yes
    Battery Power:
    System Sleep Timer (Minutes): 10
    Disk Sleep Timer (Minutes): 10
    Display Sleep Timer (Minutes): 2
    Wake On AC Change: No
    Wake On Clamshell Open: Yes
    Display Sleep Uses Dim: Yes
    Reduce Brightness: Yes
    Hardware Configuration:
    UPS Installed: No
    AC Charger Information:
    Connected: Yes
    Charging: Yes

  • Does the battery recall affect the power cord jack?

    My computer battery is part of the recall. However in addition to the battery problem, the jack where the power cord plugs in is not working. I brought it to an authorized repair location and was told the "bronze wore off" and that the entire interior piece would have to be replaced. At a cost of approximately $500. since it is 2 years old. My question is this: could the faulty battery have affected the jack and therefore shouldnt this problem be covered under the recall?
    ibook g4   Mac OS X (10.0.x)  

    Absolutely. And if they give you a hassle about it at the apple store explain to them quietly that a policy which does not factor into account the damage caused by defective parts is a marketing strategy that is admonishing the proper use of a computer. Furthermore it relegates the status of a consumer to the level of non-interest in furthering the aim of the company.
    Hows that? It's the best I could come up with but in light of the trouble with the SEC that this and other companies are facing this should be ample enough ammunition to accomplish the mission [but don't hassle with applecare take it to the store unless you have a warranty and in that case it would be covered].

  • The Battery in my laptop has been replaced twice and this is the third time the battery has swollen up. Since the first time it was swollen I have asked the reason but Apple has not come up with a reason and just replaced it. Second time also the ser

    The Battery in my laptop has been replaced twice and this is the third time the battery has swollen up.
    Since the first time it was swollen I have asked the reason but Apple has not come up with a reason and just replaced it.
    Second time also the service centre replaced the battery but were unable to give me a reason.
    I had asked them to replace the laptop as this has been happening repeatedly and seems to be something with the laptop
    otherwise why should every battery they put swell ?
    This is the third time this has happened. And now they refuse to replace the battery or the laptop also.
    What is the solution?

    Make an appointment at the Genius Bar of an Apple store and press the problem. Elevate to store manager if necessary. Maybe the charging circuits are defective resulting in overcharging which is causing the battery problem.
      Apple Retail Store - Genius Bar

  • 13" MBP Mid 09 Battery problems with snow leopard

    Last night i decided to upgrade my wifes 09 macbook from the stock 160GB harddisk to an Intel 320 series HDD.
    I had gotten the Snow Leopard upgrade when i bought the mac in 09, but never bothered to install it. (Leopard worked just fine for my wifes non sophistcated needs)
    So I did a timemachine backup, swapped out the HDD for the SSD and installed 10.6
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    So I reswapped out the HDD back in to the macbook,  As soon as i booted it, it said calculating charge time, 20 seconds later, it was charging.
    The battery in 10.5 and 10.6 report OK health, with 260 or so cycles. The battery problems are ONLY in 10.6.
    HELP!

    Try reinstalling Snow Leopard:
    Reinstall OS X without erasing the drive
    Do the following:
    1. Repair the Hard Drive and Permissions
    Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list.  In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive.  If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
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    2. Reinstall Snow Leopard
    If the drive is OK then quit DU and return to the installer.  Proceed with reinstalling OS X.  Note that the Snow Leopard installer will not erase your drive or disturb your files.  After installing a fresh copy of OS X the installer will move your Home folder, third-party applications, support items, and network preferences into the newly installed system.

  • PLZ help me w/ battery problem

    ok i bought my ipod mini last may. 4 the past few months, after i charge it 4 4 hrs, ill listen to maybe 3 songs, and a 45 min long podcast and then it dies w/ the "battery out of power, pls connect ipod 2 pwr". i brought it in 2 da apple store, they tested it and sed it worked 17 hrs. i continued to have the same problem. i have called them on the phone and sum1 told me that i cant exchange or return it after 14 days.
    the warranty only works that if they find a prob, theyll fix it or replace ur ipod.
    i relly am losing patience. i h8 the apple co. their products r cheap, i wasted 200 dollars on this and it wont work. dont they realize the ipod minis have so many problems- they stopped making them.
    i only have 3 months left on my warranty- PLZ HELP ME!!!
      Windows XP  

    Jeff Bryan is right… absolutly right… But, let me give you my experience… I had, and I wrote this post two days ago, a big Battery problem… I repeat : When I inadvertendly updated my iPod Mini first generation into the new one (1.4, then 1.4.1 in order to correct the bug), my iPod started to bug… The bug was : after 30 minutes, or 1 seconds (as soons as I turned it on), or 10 minutes, — in few words it depended on the iPod —, it cuts violently off… Imagine my head hearing a sudden cut-off whereas you were listening a The Ruts "Jah war", or the Fall "New face in ****" (that were my face which was in ****, in fact), or a Joy Division's "The Kill", or a Clap your Hand say Yeah… I don't know… Imagine my face… Well I posted plenty of posts in French Mac discussions, then in Apple Discussions, in order to find solutions… I received great advices from for instance Jeff Bryan, and of course french iPod users… But nobody understood why the update software was the origin of the battery problem… I called Apple France, they answered to me that there was not a Battery problem (they were right because before updating, the iPod used to run for 7 hours)… They adviced me to reset, reset, untill it corrects the bug… That I did… But, in fact, I wrongly reseted… and I was able to correct it… yesterday, I was pretty upset seeing all around me with their Nano, their Video, or their Photo, OR their MINI∞ whatever… I reseted one more time and suddenly, a page with all languages (the famous first page you have when you just formated it), which meant that I correctly reseted… I was very ashamed because, till yesterday I wrongly reseted it… Now… after a little bug, it works… I succeeded to get over the third (because after updating it into the 1.4, 1.4.1, it cut off after a third iPod listenning… and even though I went back with the 1.1, then the 1.3, it cut off after a third iPod listenning… What a stress !!)… So if you are sure that this is not a Battery problem, I mean if before this problem you usually had no problem battery, I advice you to reset it carefully…
    I would like to thank Jeff Bryan for his great advices…

  • OS X 10.8.2 Battery problems

    I waited with ML update until the newest release believing the battery problem was solved. Well, it wasn't. Battery span has dropped abt. 25%. I have reset PRAM and SMC, drained the battery completely and then fully charged it again. All in vain. Anyone got the same problem?

    MacInside wrote:
    This didn't help me:-( I just installed Mountain Lion a clean installation.... I took me hours to do this with no better results:-(
    Well, Try to do SMC Reset than PRAM Reset the battery will get 4 hours real time use and i notice it's not good as in Lion but it won't drain faster if you do the two resets here is there below links
    This one PRAM Reset
    http://support.apple.com/kb/HT1379
    This one  SMC Reset
    http://support.apple.com/kb/HT3964
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    I have also contacted AppleCare they mentioned the same thing that i said including Clean Installation, Resets etc but the result of the battery returned to normal but not good as in Lion and we'll have to wait and see what is Apple doing on 10.8.3 if it's fixed than you should upgrade your OS to the latest version at least i'm not sure if Apple is still mentioning this case or not as i didn't hear any words from them and they're saying that they didn't have any issue that's relating to Mountain Lion using Portable Mac devices and this issue affected thousands of users across the world.
    I'm on the same side as you and i have nothing more to help to resolve this case and this is issue with OS. Hopefully Apple will start mentioning this issue

  • Why does my iPhone 3GS turn off when the battery charge is only as low as 70%?

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    Let me know if I should start a new discussion instead of opening a new topic here.
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  • IPhone 4s turn off whenever the battery reached 20%

    I really sad about my 4s. I bought it 22 days ago and the battery is okay. But now, when it comes to 20% of the battery percentage, it will turn off the phone. When I charged it, it will continue to 21%, 22% - 100% .. I try to restore and everything that I could; nothing is changed.

    Let me know if I should start a new discussion instead of opening a new topic here.
    My wife's iPhone is the same vintage as mine 3Gs, but has never had the battery problem.  Its affliction instead is that it cannot detect WiFi networks unless it is quite close to the source.  Often, when my iPhone not only detects but shows a maximum cells connection with a network, hers cannot detect the network at all.  In contrast, her iPhone seems to detect ourcellular carrier just as well as mine does.
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