The black ink cartridge is not empty but won't print.

On my Photosmart Plus B10, the black ink will not print. I was using an HP size 564 XL cartridge and I could hear the ink in it, so it wasn't empty. I cleaned the printhead and when that didn't work, I installed a new cartridge. Still won't print. The other three cartridges function properly. Willl I need to replace my printer because of this problem?

Hi, is the printer in warranty? If not, one thing worth a shot is soaking the printhead as described below....
1) Get a pan and put 1/2" of very hot (not boiling) water in the bottom.
2) Next remove all the ink cartridges, then remove the printhead assembly.
3) Gently put the printhead nozzles down in the water and let it soak for five minutes.
4) Remove the printhead and gently dry the electrical contacts.
5) Put the printhead back in the printer and then reinstall the ink cartridges.
http://h30434.www3.hp.com/t5/Other-printing-questions/Photosmart-Premium-c309a-Black-prints-out-gree...
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

Similar Messages

I changed the black ink cartridge - does not print

I changed the black ink cartridge to a refilled one, but as it did't work , changed it to a genuine one. Now the printer does not print, though it seems to be working, all I get is plank pages. I unplugged the printer, but it didn't help. what can I do?
The genuine cartridge is new and has ink. I changed an other cartridge too (blue) , but this one to a genuine one, and it is working if I copy/print coloured pictures.

Hi there, which printer model do you have?
*** If my reply was helpful, please click on the "Kudos Thumbs-Up" on the right, as a way to say "Thanks!".
If this reply also fixed your issue - please click the "Accept as Solution" button, so that others can find the same answer. ***

After replacing black ink cartridge on photo smart 6500 won't print black

Photosmart 6500 all in one printer won't print after replacing the black cartridge. Everything worked fine prior.

elsob wrote:
It's photosmart 6510 & I 'm from the US.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

Black ink cartridge is not working

And no, it's not empty! ;-)
I have an HP 1210 All-In-One and while my color ink cartridge (which IS just about empty) will print, the black ink cartridge will not. After replacing the black ink cartridge, I printed 10-20 pages or so and then suddenly it stopped working. When I hit "print" the printer sounds like it's printing, but a blank page will come out. I've gone through the various troubleshooting guides, cleaning, aligning, etc. But nothing using black ink comes out.

It's a software problem! I changed cartridges, cleaned, aligned, etc. and nothing happened. Then unplugged printer from my desk top and plugged it into my lap top. Black printed just fine. I uninstalled all HP printer software from my desk top computer, and downloaded new. Installed new software, plugged printer back into desk top computer, and it works fine.

I have a officejet j4680 All-In-One printer. I cannot get the black ink cartridge to stay in place

The black ink cartridge will not stay in place it keeps popping out when I place the color ink cartridge first. When I take the color cartridge out and put the black ink cartridge in it stays.
Is there a trick to replacing the black ink cartridge?

Make sure it is a genuine HP cartridge. Take it out and clean the contact on the cartridge and in the printer. Try again.
Say thanks by clicking the Kudos Thumbs Up to the right in the post.
If my post resolved your problem, please mark it as an Accepted Solution ...
I worked for HP but now I'm retired!

Black ink is not printing but the printer states that the black ink cartridge is full

Hi.
I was printing something and the printer was working fine after i changed the black ink cartridge. After a few minutes, i continued to print and the ink was extremely light (almost unseeable unless it was held up to a light) for some words and non-existing for others. I tried cleaning the printerhead and the ink cartridge as well as resetting the ink cartridge but that did not help. I tried using anther black ink catridge but that didn't help. The printer does not state that the cartridge is damage or low in ink. When i printed the quality status, it stated that ink levels were good but showed the box for the black in to be completely empty. I tried to use the clean cartridge and align cartridge functions in tools but that did not help. Rather, when i performed the aligned cartridge, it stated that the alighment failed. I'm not sure what I should do to fix this problem? Any suggestions?

@BabyBluePanda, welcome to the community!
I read about the black ink troubles you've been having with your Photosmart 7525, and I'd like to help.
I absolutely understand you've tried the majority of troubleshooting for this issue however, please take a look at this guide I have linked you to below and ensure you've tried all of the steps.
Fixing Print Quality Problems for the HP Photosmart 7520 e-All-in-One Printer Series
If the black ink is still not printing, a faulty cartridge or printhead could be to blame. If that seems to be the case, please give us a call.
Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Good luck!
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Can I use the black ink cartridge only, & quit replacing the color cartridge when it's empty?

I have an HP Officejet 6210 all in one printer that takes color ink (#95) and black ink (#94). I only want to print in black and white. The color cartridges are more expensive and since I don't want to use them, I don't want to replace it. Can I have the printer bypass the color cartridge (and the notifications that come with an emply cartridge) so it will allow me to use the black cartridge (#94) only and let the #95 sit there empty? (ie it tries to print from there and I get the blank sheets...want to default it to the black ink cartridge 100% of time.) I waste too much money on ink and wish to use the cheaper cartridge (#94) always.

Can't agree more. HP's strategy of getting more sells of its cartrige is notorious. It really drives consumers away. I am ditching my HP printer and getting a Brother instead.

How can I print using only the black ink cartridge?

I have a officejet 4620 that I need to know how to set up to have the option of using the black ink cartridge only. I rarely ever use color ink and I dont want $30 worth of color ink to dwindle away while printing pages that do not need any sort of quality printing. How can I change this setting? I have a Mac and there are hardly any options when trying to print anything.
Thanks!

Hello @downeyke , and welcome to the HP Forums!
I understand you are looking into black ink options. I would love to try and help you, but I do need a little information first. I am linking an HP Support document below that will show you how to find which version of the Mac operating system you are using. With this information we can provide you with accurate information.
Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?
Please let me know what you find. Thanks for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

Photosmart C309a black ink cartridge will not print

Hi.
I am having problems with my Photosmart Premium C309a printer. It will not print using the black ink cartridge. I pulled this printer out of storage and the original cartridges had run out. I replaced these with brand new cartridges. When printing a quality report, everything turns out fine except there is no text and no black square from the black ink cartridge (however the photo black cartridge DOES print). Printing a page of text just results in a blank page. However, images and coloured text print out fine.
I have tried a lot of troubleshooting steps listed on these forums and elsewhere. Soaking the pritnhead seems to be the most effective solution for others but this has not worked for me. However I cleaned the printhead very thoroughly and there is no trace of ink anywhere in it. So far I have discovered that it is a hardware issue rather than a software one as there is no black ink on pages I try to photocopy. I have tried the following troubleshooting steps:
Turning both the printer and PC off and on again
Resetting the printer to factory defaults
Reinstalling the ink cartridges
Automatically cleaning the printhead (several times)
Aligning the printhead (fails - probably due to the absence of black ink)
Soaking the printhead in hot water (twice)
Rinsing the printhead under running hot water
Manually scrubbing the printhead with cotton buds
Making sure the cartridges are vented properly
I'm at a loss as to what to do next. Any help would be greatly appreciated.

I am having the same problem. I 've soaked the heads, I've put genuine ink in. I've tried everything but cannot get it to print in the Black XL. Prints all other colors and the photo black, but no in text black. So irritated right now !!!
HELP ! ! !
I've even did a hard factory reset.

Branch new HP4500 black ink cartridge is not working

I have HP Officejet 4500 series printer. When I repaled branch new HP 901 black ink cartridge, the aligment page came out without black, message text shown not detected. I went through all trouble shooting step to check the ink level, to clean the print head, ...but was frustrated. The B/W document won't print at all. Please advice. Many thanks.
This question was solved.
View Solution.

What is the warranty ends date on the cartridge? (YYYY/MM/DD) If it's within warranty I'd advice contacting HP phone support...
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

HP3070A Black Ink Cartridge does not print

My black ink cartridge started printing badly so I changed the cartridge and now it doesnt print any black at all. Having done all the usual things eg: ink clean, print head alignment check, restart, etc etc several times I found a post on this forum saying to try switching paper type to glossy. Lo and behold - prints perfectly! A life saving tip as I work from home and need a printer to do my job. I have had the printer for 18 months, so it's out if warranty now, quelle suprise, but apparently HP are extending this to two years as this is a known fault with the HP3070A? So how do I go about getting a repair/replacement under this new warranty? I've tried to find a contact tel no for HP Support but funnily enough it isnt available. I am a member of Which? and bought this printer on their recommendation. I will be contacting them to tell them to change oit to a "Don't Buy" if this isnt resolved quickly.
Come on HP support - support me!!!

The UK Support site here says chat or telephone support is available 8:30AM to 6PM local time. I suggest trying tomorrow. If you are unsucessful tomorrow post back here and I will see what I can do to escalate this.
HP contact options
Based on the information you provided, the following contact options are available for your product.
Chat - Chat is currently unavailable. Please come back during the hours listed belowHours of operation
Monday through Friday 8:30 a.m. to 6:00 p.m. (Excluding public holidays)
Phone - Call is currently unavailable. Please come back during the hours listed belowHours of operation
Monday through Friday 8:30 a.m. to 6:00 p.m. (Excluding public holidays)
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

HP Photosmart Premium Fax All-in-One Printer-C309a-new black ink cartridge will not print

i just installed a new black ink cartridge (manufactured by HP) when print quality became poor in the middle of a job. it completed the job fine, but when i have tried to print subsequently, only those parts of the document that are in color/greyscale will print. the black is simply absent from the document. the supply level is showing as fine and all diagnostics indicate there is no probem. i have not received any error messages. i have tried turning the printer on/off. i have tried cleaning the printheads. i have tried uninstalling & reinstalling the cartridge. i do not have any additional black cartridges to try to see if that will solve the problem, but as noted above, it did work initially. i am just printing to regular plain white printer paper. i have tried all the relevant steps in the HP troubleshooting document for poor print quality posted elsewhere on this page. nothing has worked! someone else's post mentioned resetting the printer, but did not say how it was done. any ideas on a solution??? thanks!
This question was solved.
View Solution.

To reset the printer, follow these steps:
While the power is on, remove the power cord from the back of the printer. Wait at least 30 seconds, then connect the power cord to the back of the printer, then turn the unit on. That will complete a power reset.
Now, missing black during printing can be a result of a couple of things. If it is only missing say when printing from Word, then the print settings within Word are set to grayscale only (or something similar) which would exclude the black cartridge. If it is from all programs, then it is either the main print settings set to grayscale only, or the printhead/cartridge is clogged up/dirty. If it is not the print settings, then create a print quality report and follow the steps in this document:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01624986&tmp_task=solveCategory&cc=us&dlc=en&la...
007OHMSS
I was a support engineer for HP.
If the advice resolved the situation, please mark it as a solution. Thank you.

Black ink cartridge will not fit into assigned slot.

I cannot insert new black ink (564) into original black in spot (564 setup)on the left side of ink carriage, because new cartridge is wider than original. I already inserted a 564XL black ink into the black ink slot on the far right side of carriage. Printer would not work with only one black cartridge, so I bought a 2nd 564 Black ink cartridge to install on far left side of cartridge (but it won't fit).

Thanks for the model number and additional information.
The cartridge on the far left is called Photo Cartridge. You need to install a replacement photo cartridge in that slot. See the document below to understand the difference between the black and photo cartridges:
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c01839024
The two cartridges have different label icons on the packaging and on the cartridge. This will help you identify the correct cartridge in the store.
Alternately, please visit the link below to order the photo cartridge online:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02944025
If you are in United States, click on the link for HP Home and Home Office Store. Choose the option 'HP 564 Photo Original Ink Cartridge'.
Say thanks by clicking the Thumbs up icon in the post
Please mark reply as "Accept as Solution" if it solved the problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP

Black ink cartridge will not work even though new; photosmart 5520 e-all-in-one series

My printer suddenly stopped printing properly. The black ink is no longer printing. I changed the cartridge, thinking it might be defective. I have cleaned the printheads several time, reset the cartridges etc. and the ink still does not come out in the print quality diagnostic nor in documents that I need to print. The printer is 2 years old. Is there any other things I could do to get it to work, before I go and buy a new printer????
Any suggestions would be appreciated.

Hi L_C54,
Welcome to the HP Support Forums! I see you are running into some print quality issues on your HP Photosmart 5514, you are unable to print in black ink after replacing the cartridge.
I would like you to continue here: Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages, I understand you may have done some of these steps already but I need you to complete all steps in order to resolve the missing black issue you are experiencing.
Please note: There are three printhead cleaning stages. Complete all three stages if necessary. If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes after the last (third) cleaning stage to start the first stage of the cleaning process over again.
If you are still unable to print in black ink, I suspect the issue may be the printer and not the cartridge. Please let me know which Country/Region you are in?
I hope to hear from you soon.
Thanks,
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

Black ink cartridge will not print even after installing a new cartridge

my black ink cartridge is brand new and will not produce any print. The other 3 color cartridges are also new and they print fine. The set up cartridge is out of ink. Is it needed once the printer has been set up?

Hello rhergnal,
Welcome to the HP Forums.
I see that you are having some issues with printing in black.
Just so you are aware, you do not need to keep the starter ink cartridge once it has been used. It will not be needed again.
Please click on the following link that deals with when the Printer Prints a Blank Page or Does Not Print Black or Color Ink for the HP Photosmart Premium e-Al....
Please feel free to write me back if you have any other questions or concerns.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

The black ink cartridge is not empty but won't print.

Similar Messages

Maybe you are looking for