"The BlackBerry Desktop Software cannot connect with this device." after repair

I download the Desktop Software for BlackBerry onto my Mac Book Pro for the first time.
After installing I connected my PlayBook. I get the message "The BlackBerry® Desktop Software cannot connect with this device."
The program suggested I repair the device software, so I did. After that I set it up and ran the updates.
When I plug it back in I get the exact same message.
What should I do next?
co-founder of Diaree | BB Dev for PictureThis

I also cannot connect to my two playbooks using desktop manager on mac.
One of the two playbooks is now shipped back to rim for repair (see here http://supportforums.blackberry.com/t5/BlackBerry-PlayBook/5MP-Playbook-Camera-Blackscreen-Errors-Ha... The issue of desktop manager not being able to connect to the playbook started with this playbook when the repair I was prompted to to stopped 1/4 way into it. Multiple retries did not make any difference.
Since then, I have tried connecting my other (functioning) playbook to the same mac but when I plug in usb cable I get the same "cannot connect" errmsg and prompted to "repair". I am definitely NOT going to "repair" this one. So I uninstalled the desktop manager and reinstalled it to see if it makes a difference. Unfortunately it did not and I get the same "cannot connect" errmsg.
If anyone has any suggestion how this issue can be resolved that would be great. I think something is stuck on the mac and is not getting wiped out when desktop manager is uninstalled. Thanks.

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Blackberry desktop software cannot communicate with the connected device for the playbook

Hey whats up..... I'm new to the playbook and I'm having serious problems trying to connect my playbook with the blackberry desktop software. when i tried connecting it, a small windows popped up, saying "blackberry desktop software cannot communicate with the connected device.............. and if error to update". So i did. I'd already backed up the playbook the day before so it was ok when the small windows said, "all data would be remove and playbook would return to factory settings". I did all the procedures and the blackberry desktop software still wont connect to the playbook. I tried uninstalling the blackberry desktop software and re-installing it, but the same thing keep on showing up. So i cant access my playbook.
Can someone plz help me????????
PS... My Playbook is on OS 2.1.0.1088 and is 16GB
I tried the updating method 5 times now and uninstalling and reinstalling the blackberry desktop software 7 twice. I dont know what else to do, and also Is there another way i cant access the playbook?
Solved!
Go to Solution.

Try this:
http://btsc.webapps.blackberry.com/btsc/viewdocument.do?externalId=KB26904&sliceId=2&cmd=displayKC&d...
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If your issue is resolved, please click the solution button on the resolution!
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Isync cannot connect to this device

Hi I just purchased an I Phone 3gs, I am trying to sync the phone on Mac Book Pro (snow leopard 10.6.8) but cannot. I have been able to assign the device to the computer in so much as when I open network preferences "IPhone USB" shows as "connected" and "Bluetooth PAN" also is shown as connected.
However when I open ISync and try to sync the device, the message is "1 device found" then when I press scan the message is " ISync cannot connect to this device.
Similarly the phone reveals 2 personal hotspot connections, but when I try to connect to my Mac Book Pro it says "connection unsuccessful".
I have tried deleting both the IPhone USB connection and the PAN connection and starting from scratch, and I shutdown the computer and re-booted but no luck there. I also tried connecting without the USB cable via Bluetooth and then with the USB cable but to no avail.
So it appears to be the final stage that is the problem, it is simply not recognising the device. I do not have this problem with other devices, such as external HD or flash drives.
Many thanks,
Michael.

iSync is for 3rd party mobile devices. iPhone uses iTunes.
Open Mac iTunes app. Connect your iPhone with the supplied cable. What do you see in iTunes left panel under DEVICES?

Error "CRTranRec:: GetLinkedRecordId : Invalid linked record Id" is displayed when synchronizing with the BlackBerry Desktop Software

When synchronizing data using the BlackBerry Desktop Software the following error is displayed:
CRTranRec:: GetLinkedRecordId : Invalid linked record Id
what to do?
many thanks in advance

Hi crugnola
Welcome to BlackBerry Support Forums
Please check your address book if you find any contact with blank images then add an image to those contacts ,it will fix this sync error , have a look :
KB31008 : Error "CRTranRec:: GetLinkedRecordId : Invalid linked record Id" is displayed when synchronizing with the BlackBerry Desktop Software.
Or head over to this thread Cleanly "Starting Over" with the Desktop Software (non-BES) and start all over again or within that thread on post #15 there is a link to older version of BlackBerry Desktop Software , download version 6.1 it has help many user that I know from this error.
Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

Office 2013 - Word cannot establish a connection with this document after the system resumed from suspend mode

Hiya!
This issue has been answered numerous times for Office 2010 and Office 2007, but I have yet to any solutions or Hotfixes that work for Office 2013 (x64) on Win7.
How to replicate the issue:
Open a file from a network share.
Edit file.
Leave computer on with file open. Computer goes to sleep or into stand-by mode.
Wait a bit
Wake up computer
CPU opens file in Read-Only mode and gives you the following error "Word cannot establish a network connection with this document after the system resumed from suspend mode. Save the document into a different file to keep any changes."
What I've tried:
http://support.microsoft.com/kb/2434898 - Office 2007 registry fixes. Does not apply.
http://support.microsoft.com/kb/2413659 - Office 2010 problem. This exact issue. Says 'No microsoft products that match this hotfix are installed'
Work Around:
I can saving new versions of these files overrides this issue, but this is sometimes not possible for end-users who only have specific access to ONE SPECIFIC FILE in a particular network share.
Please let me know how I can alleviate this issue!
Thanks
-Chris

Hi,
Are those problematic documents created via previous versions of Office?
Please also try to run a repair of your Office 2013 installtion and check if it helps. See:
http://office.microsoft.com/en-in/excel-help/repair-office-programs-HA010357402.aspx
Regards,
Steve Fan
TechNet Community Support

Blackberry desktop software cannot update my error 507 9800touch phone

my blackberry desktop software cannot update and load an os to the phone. i have error 507 which means there is no os on my phone as i read somewhere. but the problem is.... i have tried all the intruction on the solution on error507 but to no avail. the device software alwas says " "There is no BlackBerry® Software available." with Cancel, Update and Retry option. If I choose to Update the software it will say that no software is available... i even tried downloading the os6 for my fone and used the loader but it gets stuck at the last process with the same message "There is no BlackBerry® Software available.
i have read around but no solutions. please help as am desperate

Hello,
Please check carefully these instructions, most importantly the part about deleting VENDOR.XML file(s).
1) Uninstall, from your PC, any BB OS packages
2) Make sure you have the BB Desktop Software already installed
http://us.blackberry.com/apps-software/desktop/?lid=us:bboftwareesktopSoftware&lpos=us:bboftware
3) Download and install, to your PC, the BB OS package you desire:
http://us.blackberry.com/support/downloads/download_sites.jsp
4) If that OS package is from a carrier other than the carrier for which your BB was originally manufactured, then delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:
C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML
Now, use this process:
KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
freexrythem wrote:
"There is no BlackBerry® Software available."
Most often, that message is the result of one (or more) of the following:
There is no BB OS package installed to the PC, and there is nothing available from the carrier (as represented by the VendorID hardcoded into the device)
There is a BB OS package installed to the PC, but it is from a different (per VendorID) carrier, and the VENDOR.XML file(s) have not been deleted (which causes the installed package to be ignored)
There is more than one BB OS package installed to the PC...which can confuse the Loader tool
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
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The Blackberry Desktop Software Does not work it 'freezes'

I have on my laptop the Blackberry Desktop Software, which has being working fine for a long time, but suddenly it 'freezes' nothing is working. I have un-installed it, run Ccleaner to clean up registries, re-installed it again and the same thing happens IT "FREEZES" don't know the reason??? Need help because I always do my backups on my BB.
Blackberry Desktop Software characteristics:
Version 6.0.2.42
Released April 13, 2011 (Bundle 43)
Laptop characteristics:
Microsoft Windows XP Professional
Version 2002 Service Pack 3
Lenovo T61
Intel (R) Core (TM)2 Duo CPU
T7100 @ 1.80GHz
2GB of RAM

Hi and Welcome to the Community!
Please review the System Requirements for the RIM Desktop Software:
http://us.blackberry.com/software/desktop/desktop-pc/system-requirements.html
As you see, with XP, SP3 has been required for quite some time...so none of the more recent Desktop Software versions will work for you. But, those System Requirements pages are kind of messed up right now (three tabs claiming to be for "6.0.1", but with different information on each).
If you cannot obtain SP3, then you will need to fall back to older and older versions of the Desktop Software until you find one that works under SP2. Old versions can be found here:
http://www.blackberryos.com/downloads.php?do=cat&id=110
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Blackberry Desktop Software only synchronizes with folder Outlook in Microsoft Outlook

Blackberry Desktop Software only synchronizes with folder Outlook in Microsoft Outlook. But, folders (.PST files) may be renamed and there may be multiple such folders open in Outlook at any time. I have six, none of which is named Outlook. Two of those are archival and four are associated and named for email addresses.The Desktop software should list the pst files checkboxes to indicate whether synchronization should be performed with them.

Well I believe I have figured out the answer to my own question, I ended up having to do a repair installation for Office 2010 and I was able to sync from outlook to the Blackberry.

When connecting my iphone 4 to itunes for the first time i get the following message "cannot connect to this device because Apple Mobile Service is not started" what does this mean and how do I solve it?

when connecting my iphone 4 to itunes for the first time i get the following message "cannot connect to this device because Apple Mobile Service is not started" what does this mean and how do I solve it?

I'd start with the following document with that one:
iPhone, iPad, iPod touch: How to restart the Apple Mobile Device Service (AMDS) on Windows

ITunes cannot connect with this iPad Error/iOS 5 problem

It appears that ever since upgrading to iOS 5 and opting to sync my first gen iPad wirelessly, I have been receiving an error message each morning stating "iTunes cannot connect with this iPad..."
The wireless sync capability works fine, I plug my iPad into the wall when I come home, and it starts pushing and pulling all the new apps that I've downloaded in the day.
It appears that iTunes is will regularly try to connect with the iPad while it is charging. At some point during the evenings, either my iPad will be asleep or my iMac will be asleep. I think this is where the connection problem is arising.
Does anyone know how to change iTunes' frequency of wireless sync to a device that it is wirelessly connected to? Ideally, I'd like it to only sync wirelessly once when I plug the iPad into the wall.

See if this page helps : http://support.apple.com/kb/TS3221

HT1689 I just upgraded to iTunes 11 and now I get a "itunes cannot connect with this ........ Could not allocate a resource. Happens with both ipad and iPhone. Any thoughts on how to resolve this issue?

I just upgraded to iTunes 11 and now I get a "itunes cannot connect with this ........ Could not allocate a resource. Happens with both ipad and iPhone. Any thoughts on how to resolve this issue?

Same for me with Iphone 5 and IOS 7 on mac pro. Install ITunes 11.1 and after reboot nothing work. Work only with Mac Pro in safe mode.
I have uninstalled Wi-fi-sync1.0 app from MacPro and Itunes sync well with iphone.

How do I get my itunes library onto my new Iphone 5 I keep getting the following error..Cannot connect to this Iphone. An unknown error occured (0xE8000065)

how do I get my itunes library onto my new Iphone 5 I keep getting the following error..Cannot connect to this Iphone. An unknown error occured (0xE8000065)??

See http://support.apple.com/kb/TS3221.

"Isync cannot connect to this device" Yet phone has connected to other Imac

I have a Nokia 6230i and for ages I have been trying to get my Macbook to connect via iSync, I thought the phone was at fault, I had taken them both to a genius bar and was told the phone was at fault but last week I connected the phone to an iMac via iSync and it worked a treat. Unfortunately the imac is not my workhorse and the contacts I need to use are on the macbook.
I have reinstalled iSync by extracting it from the dvd but this also did not work. I keep getting "isync cannot connect to this device" every time
Why cant it be a bit more specific? Why not an error code or something that will let you track down the problem
Has anyone else had the same problem with iSync?

Hi,
I had the same problem with a 6230i from a friend. After setting date and time on the mobile iSync had no problems anymore.
Ulrich

My iPad 5 will not charge, I get the message " CHARGING IS NOT SUPPORTED WITH THIS DEVICE

I get the message " CHARGING IS NOT SUPPORTED WITH THIS DEVICE. I've checked different cables and chargers ( from our other iPad 5, and cleaned the port, but it won't charge plugged into the computer or ghargers.

If charging will not work with valid cables and chargers and the Lightning port is clear, there is likely a hardware issue. Take the iPad to an Apple store genius bar and have it tested by the techs.

Latest Organizer update in the Blackberry Desktop Software does not sync Outlook 'all day events' in Calendar properly

On my Blackberry Torch 9810:
When syncing with Microsoft Outlook 2007 for an 'all day event' in Calendar, Outlook stores the appointment as from 12:00am to 12:00am so Blackberry Organizer thinks it is an appointment for 2 days rather than one.
So for example if you make an 'all day event' entry for Feb 25 in Outlook, Blackberry Organizer syncs it on the device as an "all day event" on Feb 25 and Feb 26. Very annoying indeed!
Technically Outlook should store it as 12:00am to 11:59pm for a one day
event. But since they don't, I hope Blackberry will fix Desktop Organizer
Software to cope with this issue and send out a new update!
Does anyone know anything about this?

I was getting a similar problem... birthday and anniversary and some other all-day events (but not all!) in Outlook were being set to either 1pm-1pm or 2pm-to-2pm, from the day before to the day of the actual event. e.g. my New Years Day event was being set as starting 31 Dec 1pm and ending 1 Jan 1pm. The 2pm vs 1pm difference seemed to correlate to the times of the year without/with daylight savings.
Presumably I'm seeing 1pm or 2pm and not 12am-12am due to my own time zone (GMT +10).
I made the change recommended by Bifocals and it has fixed this problem. However, I did need to -manually- go through and change all the events in Outlook back to be proper all day events - that did not happen automatically.
For those (like I was) wondering how to set the "the corresponding options on the Blackberry"... you open the Blackberry Calendar, then hit the application button, then scroll to Options then General Options. The Start of Day and End of Day settings are what need to match Outlook. FYI, I have a Bold 9000 and am using Outlook 2007.
I'm really hoping that when I next upgrade my Blackberry software that it retains this setting change. I find it really annoying that some (or all?) other settings (e.g. Mobile Network: Data Services & While Roaming) are reset to defaults on every software upgrade, meaning I have to remember what I set and to go back and set them again after an upgrade. Grrrrr.....

"The BlackBerry Desktop Software cannot connect with this device." after repair

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