The BMC reported failure in converting the document

Hello,
I have a problem with PDF generator. I launch a workflow with an attachment which contains a Word or a .ppt document. That document is sometimes well converted. But sometimes it is not well converted and a .log file is generated in the out directory. The .log file contains the following message:
Failed to process job DDLaunchObject-2006-08-08 13-22-40.102.doc
Error Code: 1,011
Reason: The BMC reported failure in converting the document.
Is anyone could help me?
Thanks a lot.

I had the same error so I checked my log file and noticed it was looking for Acrobat.exe which didn't exist.
I guess what happened was I had Reader 8 installed before I installed PDFG. It didn't install Acrobat for some reason so I uninstalled Reader 8 and PFG and then reinstalled PDFG. Seems to be better now.

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