The bottom of my email page incorrectly reports I have over 6000 emails in my in box. How can I correct that?

When I open my Thunderbird program, at very bottom, right, of the page, it is reflected that my inbox contains over 6000 messages. This is not correct. How can I fix this? Could there be messages somewhere in the system that do not appear in my active inbox?

Hi Sander ... The number does not change. The compacting process takes what I think is much longer than would be necessary to compact the 3 or 400 message I show as being in the inbox, which makes me suspicious there are some messages somewhere. Also, I have been experiencing an intermittent message regarding "can't write to" ... indicating I may need to compact etc ... which also makes me suspicious there are some messages lurking somewhere ....

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Firstly I updated my ipad into ios7 and after watching the video by Apple, iWork, pages and numbers are free for download after updating iOS 7. How can I download iWork pages and number for free?

Firstly I updated my ipad into ios7 and after watching the video by Apple, iWork, pages and numbers are free for download after updating iOS 7. How can I download iWork pages and number for free? Please help me.

stevejobsfan is correct; iwork for ios is free only for new purchases of new ios devices. A good work around (if you have wifi connectivity) is going to the icloud website on your ipad, and working on your document.
A word of caution (the real reason I am responding to your post). If you do a lot of 'formatting' of a document on iwork for mac, and then save it in icloud; you will probably loose most of the formatting you have done (this will be true if you oppen the document in iwork for ios; also) It happened to me, and I did not duplicate the document before saving it to icloud; I lost at least an hours worth of work.

My iPad does not have sound when on the Internet, including YouTube, but does have sound with iTunes and other apps. How can I correct this?

My iPad does not have sound when on the Internet, including YouTube, but does have sound with iTunes and other apps. How can I correct this?

If you are sure that you have sound in other apps - and if you can still hear keyboard clicks and get notifications, then system sounds are not muted. Try this and see if it works.
Close all apps completely and reboot the iPad.
Go to the home screen first by tapping the home button. Double tap the home button and the recents tray will appear with all of your recent apps displayed at the bottom. Tap and hold down on any app icon until it begins to wiggle. Tap the minus sign in the upper left corner of the app that you want to close. Tap the home button or anywhere above the task bar.
Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider if it appears on the screen - let go of the buttons. Let the iPad start up.

My ipad inbox suddenly shows 18500 emails but there are only 20 or so shown. What happened and how can I correct? Thanks

My ipad inbox suddenly shows 18500 emails but there are only 20 or so shown. What happened and how can I correct? Thanks

Backup, backup, backup...
T-21 wrote:
Hello.
I did not touch my computer the past week, I've only been messing with my laptop. I had my computer off a whole day. I turn it on, open iTunes, and everything is gone.
Is your laptop a different computer than your computer?
You have two computers?
iTunes is missing everything from which one/both?
I system restore. Everything is gone. None of my podcasts, apps, or music files are there.
Do you mean you reinstalled the system from scratch?
Yes, that tends to delete everything.
Or you restored everything from a backup?
Directions on where to go to download all past purchases?
Selete Store on the left side of iTunes.
Make sure you are signed in.
Click on Purchased on the right side under Quick links to redownlaod your purchases.
Then make sure to regularly backup, backup, backup all your important data .

RAW images in Lightroom aren't opening in camera raw in Photoshop. Instead, I have to open the image in Finder before it will open in Camera Raw in Photoshop. How can I correct that?

RAW images in Lightroom aren't opening in camera raw in Photoshop. Instead, I have to open the image in Finder before it will open in Camera Raw in Photoshop. How can I correct that?

Your question is a little unclear. In a "normal" Lightroom/Photoshop workflow the raw images do not open from Lightroom into Camera Raw. Lightroom has all of the Camera Raw functionality in the develop module. When you choose to open an image in Photoshop, and Lightroom and Photoshop are synchronized (i.e. referencing the same version of Camera Raw) then Camera Raw is simply used to interpret the Lightroom adjustments as the image is transferred to Photoshop. If Camera Raw is an older version then Lightroom offers you the choice to open the image or create a PSD or TIF file that includes all of the Lightroom adjustments. But in either case, opening in Camera Raw is not part of the workflow. It is possible to open the image as a smart object or convert the image to the smart object in Photoshop and then open it in Camera Raw. That is done from within Photoshop or is one of the open options in Lightroom. If you choose to go the smart object route the image first has to be opened in Photoshop and then from there you can open it in Camera Raw.

The information of photo like date change after close it. How can'i correct that

the information of photo like date change after close it. How can'i correct that?

Using the Photos ➙ Batch Change ➙ Date menu option will let you change the EXIF Capture Date of the photo.
For a single photo (or to set a group of photos to the same date and time) use the Photos ➙ Adjust Date and Time ... menu option.
Happy New Year

HT1918 i want to change the country from USA to EGYPT in the itunes but i get a message saying, u have remaining balance which is 0.44 USD, how can i find some thing for 0.44 USD to spend this sum so i can switch my account to the right store??

i want to change the country from USA to EGYPT in the itunes but i get a message saying, u have remaining balance which is 0.44 USD, how can i find some thing for 0.44 USD to spend this sum so i can switch my account to the right store??

Buy something for more than the balance and charge the remainder to a credit card, or write Apple and ask them to keep the balance.
iTunes Customer Service Contact - http://www.apple.com/support/itunes/contact.html > Get iTunes support via Express Lane > iTunes > iTunes Store

I am able to download all the album I bought from itune store. The album contains 13 songs but 4 of them would not load up into my ipod. How can I fix that?

I am not able to download all the album I bought from itune store. The album contains 13 songs but 4 of them would not load up into my ipod. An error code will pop up notified me that "my Ipod cannot convert some of the file" How can I fix that?

Hi there mayway3000,
You may find the troubleshooting steps in the article below helpful.
iPod does not play content purchased from the iTunes Store
http://support.apple.com/kb/TS1510
-Griff W.

I have several albums in a folder in iphoto. The pictures are ordered, labeled, and dated. I want to put them on an external hard drive and have them stay in order w/labels. How can I do that? Thank You

I have several "albums" in a "folder "in iphoto. The pictures, and videos (from a camera and smart phone) are ordered, labeled, and dated. I want to put them on an external harddrive. How can I do that and keep them in order, etc. What I have tried reorders them, separates them into the camera pictures, phone pictures, and movies. We are not sauvy in Apple or iphoto so this has been extremely frustrating for us.

Files on disk have no order - they are given the order by the viewing program - finder on the Mac - using the finder you can view files by many different sorts - file name - date created - date moified - size - etc
Deciede how you are going to sort them when you view them and then export them so that sort works for you
Generally using an alpha sort to view and exporting using the sequential nameing option is the solution - see the user tip on exporting for the options available
LN

Half the songs on the album I purchased from I Tunes do not play from iTunes or on my ipod. How can I correct them?

I purchased an album yesterday- less than half the songs play from iTunes or on my ipod- I can't re-download to try to fix- only repurchase and risk a repeat of the problem. Any way to "activate" the "blank" songs that iTunes seems to just skip? They show up with full info as if they were there

Welcome to the Apple community.
Try deleting the problematic tune (electing to remove original file if/when prompted) and then re-downloading the file from the iTunes store.
You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option from the Quick Links section in the top right corner of the iTunes homepage in your iTunes application on your computer.
You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option at the bottom of the screen of the iTunes app on your iOS device.
If the problem re-occurs, select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History using your computer.

TS4002 Since I installed ICloud, I get email in each of my 4 email accounts but it is old deleted emails. It says I have over 3000 emails. When I delete 50 in each address, I get 50 more. I am back to September now. This is very annoying and time cons

Since I installed ICloud, I have had problems sending email and it insists on pulling from over 3000 old emails. I get 50 at a time in each of 4 accounts. As soon as I delete them (manually), I get 50 more. I am now back to September. These emails were long deleted off my PC so I don't even know where they came from. How can I get rid of all these and have my I phone only give me recent, undeleted emails?
Failing that, how can I remove Icloud without losing my address book, etc.

There is nothing wrong with the OS update.
Delete ALL your email accounts.
Restart Playbook
Put the accounts back and ensure they are all set with PUSH ON. Manual (push off) will burn battery.
Similarly delete your wifi connections and add back when required.
Turn off wifi is not connected to wifi.
Any "hunting for connection" in email or wifi will burn up battery.

My macbook shows a only white screen with apple logo and spinning wheel when i on the power button? How can i correct that?

Any help!!!

Take each of these steps that you haven't already tried. Stop when the problem is resolved.
Step 1
The first step in dealing with a boot failure is to secure your data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since your last backup, you can skip this step.
There are several ways to back up a Mac that is unable to boot. You need an external hard drive to hold the backup data.
a. Boot into the Recovery partition, or from a local Time Machine backup volume (option key at startup.) When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.”
b. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, boot the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
c. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
Step 2
Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to boot, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can boot now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.
If you've booted from an external storage device, make sure that your internal boot volume is selected in the Startup Disk pane of System Preferences.
Step 3
Boot in safe mode. Note: If FileVault is enabled on some models, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Post for further instructions.
Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
When you boot in safe mode, it's normal to see a dark gray progress bar on a light gray background. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, your boot volume is corrupt and the drive is probably malfunctioning. In that case, go to Step 5.
If you can boot and log in now, empty the Trash, and then open the Finder Info window on your boot volume ("Macintosh HD," unless you gave it a different name.) Check that you have at least 9 GB of available space, as shown in the window. If you don't, copy as many files as necessary to another volume (not another folder on the same volume) and delete the originals. Deletion isn't complete until you empty the Trash again. Do this until the available space is more than 9 GB. Then reboot as usual (i.e., not in safe mode.)
If the boot process hangs again, the problem is likely caused by a third-party system modification that you installed. Post for further instructions.
Step 4
Sometimes a boot failure can be resolved by resetting the NVRAM.
Step 5
Launch Disk Utility in Recovery mode (see Step 1.) Select your startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.
This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it may produce. Look for the line "Permissions repair complete" at the end of the output. Then reboot as usual.
Step 6
Reinstall the OS. If your Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
Step 7
Repeat Step 6, but this time erase the boot volume in Disk Utility before installing. The system should automatically reboot into the Setup Assistant. Follow the prompts to transfer your data from a Time Machine or other backup.
Step 8
This step applies only to older Macs (not current models) that have a logic-board ("PRAM") battery. Both desktop and portable Macs used to have such a battery. The logic-board battery is separate from the main battery of a portable. A dead logic-board battery can cause a gray screen at boot. Typically the boot failure will be preceded by loss of the startup disk and system clock settings. See the user manual for replacement instructions. You may have to take the machine to a service provider to have the battery replaced.
Step 9
If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store to have the machine tested. If you can't get to an Apple Store, go to another authorized service provider.

Our home network has multiple devices connected by iCloud. Having problem with Calendar. On one iMac, all the events are duplicated. How can I correct that problem? Under the Calendar accounts, I had my Apple id listed and also just iCloud.

Our home network has multiple devices connected by iCloud: 2 iMacs, 2 iPhone 4s, 1 MacPro Laptop, and 1 iPad 2. When using Calendar, all the events were
duplicated on my husbands iMac. On his computer, under Calendar accounts, I had included iCloud and also my iCloud ID. I thought that because I had two accounts listed that were connected to iCloud, that might be the cause of the duplication. When I deleted ithe calendars from one of the accounts, it resulted
in deleting all of the events on all of our network devices!
I have since entered some new events into Calendar from my iMac and from my iPhone. These appear correctly on all devices except my husband's iMac where they are again all duplicated.
I have two questions: 1) How can I eliminate the duplicated events on my husband's computer and 2) How do I retrieve the old wiped out Calendar events from
Time Capsule. I don't know how to find Calendar in the Time Capsule. If I find the Calendar information in Time Capsule, how do I transfer it to my current Calendars?
I was obtaining phone help from one of the Apple techs at Apple Support, but our call was disconnected part way through. Didn't know how to reconnect with the tech.
Thanks for any help.

The warranty entitles you to complimentary phone support for the first 90 days of ownership.

The "Clear Recent History" option is not available in my version of FF (7.0.1). How can I restore that?

The Firefox Help section describes how to clear history, cache, etc. by using the "Clear Recent History" option, but my version of Firefox (7.0.1) does not have that available.
Is there a way to restore this option to my version?

You will need to contact your company's IT department. If they have disabled that function, they have done so for security reasons and only they can undo the change.
'''If this reply solves your problem, please click "Solved It" next to this reply when <u>signed-in</u> to the forum.'''

HT1349 When the tech set up my new iPad last week, I can get email on IT, but now I can no longer get email on my Mac laptop. How can I correct that? Tish

When the tech set up my new iPad last week, I can get email on IT, but now I can't get email on my Mac laptop. What's wrong? Tish

It could be a POP account which means the first device which accesses the account gets the email unless the settings have been changed. Here are links to show what is involved. It may not mirror your circumstances though.
http://support.tigertech.net/outlook-2007-lmos
http://email.about.com/od/outlookexpressbackuphelp/qt/et_server_copy.htm

The bottom of my email page incorrectly reports I have over 6000 emails in my in box. How can I correct that?

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