The 'c' XUSER key for the DBM user does not exist or could not be identified

Hello members,
I am getting this message 'The 'c' XUSER key for the DBM user does not exist or could not be identified' in SUM preparation phase while upgrading SOLMAN from 7.01 to 7.1
Does anyone has any idea on this. What steps need to be followed for this.
My DB is MaxDB.
Thanks,
Srikanth

Hello,
Figured out the problem. Actually SAP System was moved from actual server to Virtual machine on the server. In this process some of the DB configuration got corrupted. And this activity was done by one of our previous employee.
Since this was a standalone system, I took backup of all current configuration and uninstalled SAP and installed new Solman 7.1 SPS12. Issue is resolved now.
Best Regards,
Srikanth
Solman Upgrade from 7.01 to 7.1 stuck in Extraction-PREP_EXTRACT/BEGIN_PRE phase

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