The callers on the other end say it sounds like im whispering

The callers on the other end say it sounds like im whispering is there any way to turn the voice intake up ??

My Pre speaker has also stopped working, now for the second time.  The first time was within a week of getting the phone & Sprint replaced the phone, now it's happened again.  Sprint wants to replace the phone again, but I really don't want to go through the hassle of re-downloading apps & uploading contacts. 
I've gone through the troubleshooting steps & have noticed that it's more than just the phone speaker. Pandora will only play over my stereo headphones or bluetooth headset (speaker phone isn't available?).
It seems like this should be a quick fix, so any ideas would be great!

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