The camcorder displays an error code with the letter C: or E: followed by a number.

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Answer 1

Error codes display to help diagnose issues detected by the camcorder. Below is a list of common error code numbers, followed by their causes and the necessary steps to resolve the issue.
IMPORTANT: If model-specific information is required to complete any of the steps in this solution, refer to the operating instructions supplied with the product. Manuals are available online in the Manuals/Specs/Warranty section of the Sony® eSupport Web site.
NOTE: The xx in the error codes below represent any random numerical digits and does not affect the overall diagnosis of the issue.
Error Code
Cause
Resolution
C:13:xx
The recording media you are using is either not supported for use with the camcorder or the media has a problem.
Ensure the recording media you are using is supported for use with the camcorder or try using different recording media.
NOTE: If you have a DVD camcorder and are using a recordable DVD, the disc may be dirty or have scratches; try cleaning the disc with a soft cleaning cloth.
C:21:xx
Moisture condensation has occurred.
Remove the recording media from the camera.
Leave the media compartment open for at least one hour.
Insert different recording media into the camcorder.
Power on the camcorder.
C:22:xx
The video heads are dirty.
Clean the video heads using a dry head-cleaning cassette.
C:04:xx
C:23:xx
The battery being used is not an InfoLithium® battery.
Replace the battery in the camcorder with a Sony® InfoLithium battery or connect the supplied AC power adapter.
C:31:xx
C:32:xx
The camcorder has detected an issue that may require a power reset.
Turn off the camcorder.
Remove the battery or disconnect the AC power adapter for 60 seconds.
Insert the battery or reconnect the AC adapter.
E:20:xx
E:40:xx
E:60:xx
E:61:xx
E:62:xx
E:91:xx
E:94:xx
The camcorder has detected an issue that may require service.
Reset the camcorder to factory specifications to try resolving this issue.
The troubleshooting steps listed above should resolve your issue. If you have completed all of the steps and the issue is not resolved, service may be required. The Sony® eService Web site at https://eservice.sony.com/ can assist you in obtaining service from a Sony Service Center or locating a Sony Authorized Servicer.