The Case of the disappearing music!

I recently bought an album on my iPhone. Now, I do not see the songs in my iTunes Library on my iMac. They are both on the same iCloud account. Help please!

ChrisCA 02/2014 post - https://discussions.apple.com/message/24881042
iTunes prefs > Store.
Tick Show iTunes in the Cloud purchases.
Maybe sign out of your account and sign in again.

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The mystery of the disappearing music...

The first time this happened I though I did something wrong. HOWEVER, it continues to happen and I would like to determine if there is a legitimate reason why. My music, movies, podcasts, tvshows, and anything I have in itunes disappear. The first time it happened it was all gone in one fell swoop. Now, when I go into itunes, each time a few more songs are gone. Or movies, or whatever. Any answers out there that will solve this problem?

Welcome to AD!
Did you mean to post in the Windows forums? Your signature says Mac.

Hi, i had backed up my data and then when i restored my phone with the restore backup option, all the photos, music where there but no apps. Al my apps are disappeared. Can you please tell me where are my apps backed up?

Hi, i had backed up my data and then when i restored my phone with the restore backup option, all the photos, music where there but no apps. Al my apps are disappeared. Can you please tell me where are my apps backed up?

Apps (like other synced media like music) are not included in the backup that iTunes makes. Thus, restoring from backup if the apps are not in the iTunes library there are no apps to restore to the iPod.
Redownload the apps into your iTunes library.
Downloading past purchases from the App Store, iBookstore, and iTunes Store
And then restore from backup.
Make sure that in iTunes>Preferences>Devices the box that say "Prevent iPods..." is checked otherwise when you connect the iPod to the computer the previous backup (with your app data) might be overwritten.

The Case of the disappearing data

I don't know if this problem is unique to me & could well mean I have a defective 3G iPhone. One day about 2 weeks ago I went to listen to music on my iPhone & was greeted by the musical note (meaning no songs available). On looking under settings, general, about it showed zero songs, but still showed the free space available as when 840 songs were present. I performed a restore on the phone, but it said I had a corrupt backup. My only backup choice available was the sync from my previous 2G iPhone, which I selected & finished out the restore. All my songs were restored, but since then I have not been able to reconnect with my company's exchange server using the same settings as before. I was hoping the 2.1 update would solve my problems, but I am still unable to get the Exchange email to work. Today I received a text message from my wife & noticed it was just displaying her mobile # & not her name. I looked in contacts & every entry displayed the contact name only but non of the other info (address, phone numbers, etc.). I reset the iPhone & my contact info fortunately was restored via Mobile Me, but I still think I have issues. Has anyone experienced these kinds of issues with data? All total I have lost the songs on this twice & just experienced the contacts glitch today.

This has been reported before. Its a database corruption.
The missing music can usually be fixed without a restore.
Usually, buying one song from itunes store or adding one song thru the iTunes sync will fix things up.
Your contacts may have a similar problem, or it could be MobileMe. There have been lots of problems with Mobile Me, so much so that I just avoid it all together.

The Case of the Disappearing Documents

The first time this happened to me, I figured I was just
imagining things. Now that's it's happened to me a second time, I
am certain that my imagination has nothing to do with it.
I am working in Captivate 2 in an XP (SP2) environment. I've
completed about a dozen projects successfully using Captivate 1 and
am in the midst of creating my first project in version 2.
I've created a Captivate 2 document with less than a dozen
slides. I experience the disappearing menus problem quite
frequently -- perhaps every half hour or so while using the program
(I haven't tried the clicking on the library item trick yet, but
will the next time it happens). Typically I click on the Save
button and quit out of the program whenever it happens. One time
when I did that, the CP file went missing from the folder it was
saved in. Completely missing.
The file icon itself was not in the Folder. The file name was
no longer listed on the launch window of the program, nor was it
listed in the File menu as a recently opened file. I know I am not
crazy and figured the file had to be somewhere on my hard drive, so
I started searching for files of a certain size which were updated
in the last day. I actually located the file, which had been
renamed renamed with a .tmp extension (and gobbledygook before the
extension). I only recognized the file because of its size and when
I hovered my mouse pointer over it, the document's name from the
Properties dialog box showed up in a tool tip. I was able to open
the file, rename it, and resume using it.
I figured it was just a fluke...but now it's happened a
second time, albeit slightly different circumstances. The program
froze and BAM! the file completely disappeared. Again, I searched
my hard drive and was able to locate the file.
So now, I save a copy of my file about every half-hour in a
separate folder...because I cannot afford to lose more than a
half-hours' work. I am very worried about the stability of this
product. Does anybody have any ideas regarding this issue?

I don't know if version 3 will be any better, but I have my
doubts. I am totally embarrassed about my failure to be able to
complete this project on time for my client due to all of these
issues. As a freelancer, the ability to make my clients' deadlines
and provide a high-quality end product is crucial to my continued
success. I am furious with Adobe for this product's instability.
quote:
Originally posted by:
paddie_ooo
Hi geekygURL:
Several folks on our team have had the same issue. The files
simply will not open... or the file appears but shows as 0 slides
and 0kb in size. We're also working from c:// ... with 400G+ of
space... and using std naming convention for files (no special
characters etc).
Unfortunatly, missed deadlines and extra non-billing hours
will result in staffing issues and different purchasing decisions
in the next fiscal year. Some folks are saying ... why did Adobe
drop the "R" when they released Captivate2.
Is Captivate3 really going to be any better? If so... how
about a free upgrade for all of use who suffered through
Captivate2? It's really tough to justify the expense of Captivate3
to our bosses when all they have seen are the problems with
Captiavte2.

Why has the Purchased Music tab disappeared in the Greek itunes

Hello,
when iTunes launched Match here in greece last week I jumped on the bandwagon, however the "Purchased Music" tab has now dissapeared from iTunes and i cannot redownload any of my purchased music. Also the iTunes Match icon has dissapeared from under the STORE menu.
what is going on?
thanks
Anthony kyriazis

My loudspeaker does appear:
Assuming you have room available to the left of the check mark in iTunes (if not, make room first), try control-click on the row that says "Name ... Artist ... etc." and checking "Auto size all columns" from the resulting drop-down.

The iTunes Music Library file cannot be saved

Ok, so without making any modifications (hardware or software) whatsoever- I come in from work, plop down to my computer, click on iTunes, and the music library has disappeared- I get the following error message:
The iTunes Music Library file cannot be saved.
The disk could not be read from or written to.
So, in iTunes there is no songs and no playlists and no podcasts...
...the music is on my hard drive, it's just not in iTunes, the iTunes Library file has gone missing, but I'm not sure how...
I have like 5,000 songs so I keep them on an external drive to save room on my internal drive. I thought maybe the warning means that the disk is write protected, so I right clicked on the drive (and iTunes folder), said "Get Info," and I have read and write access.
I tried changing my iTunes Library location to a different hard drive and folder, and nothing works, what in the world do I do?
Powerbook G4, 1.25 GHz, 2GB RAM Mac OS X (10.4.5) 500 GB LaCie Big Disk

Ok, so without making any modifications (hardware or
software) whatsoever- I come in from work, plop down
to my computer, click on iTunes, and the music
library has disappeared- I get the following error
message:
The iTunes Music Library file cannot be saved.
The disk could not be read from or written to.
So, in iTunes there is no songs and no playlists and
no podcasts...
...the music is on my hard drive, it's just not in
iTunes, the iTunes Library file has gone missing, but
I'm not sure how...
I have like 5,000 songs so I keep them on an external
drive to save room on my internal drive. I thought
maybe the warning means that the disk is write
protected, so I right clicked on the drive (and
iTunes folder), said "Get Info," and I have read and
write access.
I tried changing my iTunes Library location to a
different hard drive and folder, and nothing works,
what in the world do I do?
Powerbook G4, 1.25 GHz, 2GB RAM
Mac OS X (10.4.5) 500 GB LaCie Big
Disk
I'm having the exact same message, except in my case, nothing changed. I leave all 3,000 songs on my hard drive and suddenly nothing will copy. I still have the same songs as before, but nothing can be added from the store or from my cds. Have you worked out the problem? Can you share your strategy?
Thanks.
Joe

I have multiple devices in my family. Each of us has an iPhone and an iPad. Is there a way for each of us to have our own Apple ID but one account so we can all get the same music, movies, books, etc. I can't see paying twice for something in the same fam

I have multiple devices in my family. Each of us has an iPhone and an iPad. Is there a way for each of us to have our own Apple ID but one account so we can all get the same music, movies, books, etc. I can't see paying twice for something in the same family.

Welcome to the world of digital media. Your can't really transfer it. I don't know what the rules are about transferring to your spouse but I do know that in some cases when you die, your heirs cannot inherit your digital media. This is why there is still an advantage to buying the CD since the usage rights belong to whomever holds the physical media.
A possible workaround is to burn the songs to a music CD with yout account (tracks only without song titles) and then having your wife upload it as a regular music CD onto her account. It's been a while since i've done this so I'm not sure if it would work now.
Please note that I'm not advocating copyright and/or TOS violations. I'm only suggesting ways to copy music for your own personal use which has traditonally been permitted. I only did this because I wanted to convert iTunes songs to mp3 files so I could burn them onto a data CD for use in my car. It would make sense that since married couples are a joint entity, this would be personal use.
Also, I'm not a lawyer so don't take this as legal advice.

Whenever I try to open an app on my Mac it just bounces on my dock and then settles. At first it bounced the disappeared, and then I had to reinstall it, but now it just bounces. Any help?

Whenever I try to open an app on my Mac it just bounces on my dock and then settles. At first it bounced the disappeared, and then I had to reinstall it, but now it just bounces. Any help?

Try one or more of the following:
> Restart Your Computer
> Uninstall and Reinstall iTunes
> Reset iPod (nothing will get deleted)
> Look in My Computer (Windows 98, XP) OR Computer (Windows Vista or 7) and see if your iPod is in there.
In some cases (and this happened to me before) plug your iPod in and out your computer a few times. It should get it going. If not, then I strongly recommend starting your computer.

Can I use iCloud as my library instead of using local storage? Would I be able to synchronize the music on my phone? and make CDs out of the my music in the icloud using itunes?

Can I use iCloud as my library instead of using local storage? Would I be able to synchronize the music on my phone? and make CDs out of the my music in the icloud using itunes?

Many thanks JEM24 for your help. Ive just spent the best part of six hundred pounds on a new Sony Rx100m2 compact camera, so I have no interest in the Ipods camera at all really. I doubt Ill be watching many videos on it as Im very lucky in that I have a good Android tablet. Its more as a stock music player that Ill be buying the Ipod for, if indeed I do end up buying one. I dont like the idea of paying the exorbitant amount added for more memory space that Apple along with most other companies charge. In fact I read an article on this very subject just yesterday in the tech section of Flipboard. It stated in the article that in the case of the Iphone the actual cost of each additional gigabyte of storage to Apple et al is something in the order of 60p.. This is certainly not reflected in the price us the customer has to pay at the till.. Its for this reason primarily that Apple in particular, because their products do not allow adding expandable memory of your own in the form of cheap to buy cards, that nobody in their right mind buys the 64gig etc Iphones..I am aware that we are discussing my potential purchase of an Ipod Touch here but you see my point. Many thanks again though for helping me.

I have unchecked the "Sync Music" option in iTunes, and so I assumed that meant there would zero songs synced to my iPhone. Howver, there are still 223 random songs on my phone. How do I actually remove all the songs?

As you can see, in this photo I have the "Sync Music" button unchecked and yet when I sync my phone (in the hopes that I will be getting rid of all the songs) there are still 223 songs left on my phone, taking up space that I need.
How do I truly get rid of these songs, or is this just a weird glitch? I would have assumed that by unchecking "Sync Music" that meant there would be no more MUSIC left on my phone, but that is not the case.
Thanks in advance!
Amy

Hello amyb3213,
Thanks for using Apple Support Communities.
If I understand your post correctly, you are wondering why you still have songs on your iPhone even though you have disabled music syncing in iTunes. After disabling syncing, did you press sync to then apply those sync settings? Are the songs on your iPhone ones that you have downloaded from iTunes in the Cloud?
You can manually delete songs from your iPhone by following the steps below.
Remove a song from iPhone. Tap Songs, swipe the song, then tap Delete. The song is deleted from iPhone, but not from your iTunes library on your Mac or PC, or from iCloud.
Playlists - iPhone
Cheers,
Alex H.

One song on my iPhone only plays the background music on the build-in iPhone speakers. The song has been on my phone for a while and it used to play just fine. With the headphones on it plays normally.

Please help! (I'm actually doing this for a friend but still)
All you need to know:
- iPhone 4 16GB
- iOS 6.0.3 (I think, not the latest iOS but the one before that)
- Song which started to act strange: niggas in Paris
- All songs work fine on headphones (including above)
- The song has been on the iPhone for a couple of months and used to play without any trouble
- When you play it on the iPhone's speakers you either only hear the background music, no sound at all (for a few seconds) or a weird old FM-radio noise
- Plays fine on iTunes
All help is appreciated!
Thanks.

I have this issue too. Same specs, newest OS. Happening on "O.N.E." by Yeasayer, but doesn't play the vocals through the speaker or headphone jack, unlike your issue. I just get all but the vocal track no matter what. Plays fine in iTunes. If you never get that distortion through the speaker any other time, maybe you can delete the song.
In my case, I can't delete the song through the phone since I use iTunes Match, but if you actually sync the songs/download them, that would be my first suggestion (swipe across, hit "delete."). Maybe that would work? Then resyncing or redownloading.
If not, maybe resetting or restoring may be the fix.

How do I removed the downloaded music from my ipad in the Music app with effecting icloud music?

My music was taking up too much space so I joined itunes match, but the 6 gigs of my music is still on my ipad. How do I removed the downloaded music from my ipad in the Music app without affecting icloud music? I clicked to replace all music with icloud music. They both appear in Music and I don't see anywhere to remove all downloaded music. If I delete all music, I fear it will delete all music in iCloud. I assumed by joining iTunes Match that I would get the 6 gigs back for other items since my music should be on iCloud now. If that is not the case then I need to get my $ back for Match.

Removing music from an iOS device does not remove it from the cloud.
Go to Settings > General > Usage and tap Music (you may need to scroll down in the list). Swipe across "all music" and tap DELETE.

The volume "Music" cannot be found! Help how do I fix this??

Hello,
I was a happy macbook user living in Hong Kong until the my Macbook hard drive suddenly made clanking noises and failed.
I had my computer serviced by CASE and they replaced the hard drive, but took a month and two weeks do it.
Now I finally have my Macbook back, but now when I click on "Movies", "Music", or "Pictures" I get the following error: The volume "Movies" cannot be found, The volume "Music" cannot be found, and The volume "Pictures" cannot be found.
I imagine this has something to do with the shortcut pointing to the wrong path. How can I correct this??? Thanks in advance.

Hi Peter, and a warm welcome to the forums!
I imagine this has something to do with the shortcut pointing to the wrong path.
Great deduction on your part!
I take it your clicking on the Icons in the Sidebar of the Finder Windows?
If so, simply drag them off the side of the window.
Then to put good ones in their place, open your Home Folder, the house Icon with your shortname, find the folders you want & drag them to the sidebar of the window where you drug the others from... arrange as you wish by dragging.

When i press sync in iTunes my iPhone 4s does not get the my music how do i fix this

when i press sync in iTunes my iPhone 4s does not get the my music how do i fix this

no, and i have spent my entire spring break with a dead iphone 4s, no access to my iphone mail accounts, can't get into my text service app, and can't get into notes. oh yeah, all of my music is gone. thanks a bunch for this wonderful upgrade.
i am never upgrading again until i am sure all the bugs are out. this is a waste of my time and what's the use of having a cellphone if it only stays charged for two hours?
one of the apple forums said that iox is "expanvie" and gave us tips on how to lengthen battery life. i was already doing all that stuff. so it seemed to me that apple was just taking the stand that ios is just more "expansive." this is lipservice hogwash. if that is the case, then we need to get new phones with batteries strong enough to accommodate running these power apps and updates.
my iphone makes a **** good coaster though. right now i am just ready to start sending smoke signals!

The Case of the disappearing music!

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