The CC and Bcc address fields have disappeared, all blue with no option below the To:

Question

I am unable to add CC or Bcc as the address space beneath the To: has disappeared, it is blue like the surrounding area. So I have FROM; then TO: beneath as usual......... then nothing till SUBJECT:
In the To: box when I start an email address and several predictions appear, if I select one nothing appears. I have to type until the address I require appears in the To: box then if I click on it, the address stays. Then I want to send to multiple addresses there is nowhere to add them. If I Return from the To: box the address disappears.
Sorry it sounds so woolly but it's so hard to explain/understand. Seems to have been lost around the time of an upgrade to T.
Grateful for any help.

Answer 1

Mananged to drag dividing bar down and after completing To; box the return does create another To: which I can change to Cc: etc When I go back in to write another message I'm back at square one thanks.''Toad-Hall [[#answer-683355|said]]''
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It would be helpful if you could provide a screen shot of what you see to help convey the issue.
At the moment, it sounds like you have only one TO field displaying.
then when you add the email address it scrolls up - out of view - and then presents a new empty TO field.
When a TO field scrolls up there should be a scroll bar allowing you to see previously entered email addresses.
However, if there is only one TO field, it is possible that the scroll bar is not displaying.
Try this:
In a new Write message
Drag the dividing bar downwards.
See image below.
Move the mouse so it hovers over the dividing bar shown as red in the image. The cursor should change to a double headed arrow, then left click and hold down to grab the line.
Drag the line downwards to reveal more TO fields.
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