The CDX-GT710HD will not work with my Galaxy s4 phone and tech support seems to not be able to help.

I can not get my Galaxy s4 to be recognized by the brand new Sony CDX-GT710HD car stereo I had installed in my truck. Does anyone have any useful suggestions besides the oh well answer that tech support has to hand out? And please, no one tell me USB is not reliable. It is on most other devices so this is a limitation of the radio when using Android. There are entire sections of the manual that talk about using the iPhones when connected to the USB. Right now I am thinking I got ripped off and that is stopping me from buying other items like the PS4 and a new TV.

For music playback via USB, the CDX-GT710HD Car Stereo requires MSC (Mass Storage Class)-type USB devices (such as a USB flash drive, digital media player, Android™ phone) compliant with the USB standard can be used. Depending on the digital media player or Android phone, setting the USB connection mode to MSC is required. However, Samsung phones don't have MSC function. They're using MTP mode, if MTP doesn't work then it may not be compatible with this unit. 
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