The Classic BT Experience

So for those of you with Virgin or Sky, I'd sincerely recommend staying with them.
Our experience to date;
• BT fitted the connection port in the wrong room!
• Countless hours on the phone to idiots in a call centre trying to charge us to fix the problem.
• Some sense from Bt eventually and they send someone round to fix the situation.
• Countless hours on the phone to idiots to explain we should have been paying for a service we cannot use.
• Then its working so try to set up the BT Vision. NO! It can't be done, after going through a set up that Virgin would have done for me for free, BT let me know I have to pay another company to fit the 'right' kind of aerial.
OH GOD NO! I have a sore head after smashing it against the wall in frustration!
So, that's the BT experience.
The only thing I can do is look forward to the contract running out and going back to a company that really know how to deal with customers.
And it sure ain't BT!
There must be plenty out there with the same experience… What can you do?
Mister Sorehead.

Andym1300 wrote:
So for those of you with Virgin or Sky, I'd sincerely recommend staying with them.
Our experience to date;
• BT fitted the connection port in the wrong room!
• Countless hours on the phone to idiots in a call centre trying to charge us to fix the problem.
• Some sense from Bt eventually and they send someone round to fix the situation.
• Countless hours on the phone to idiots to explain we should have been paying for a service we cannot use.
• Then its working so try to set up the BT Vision. NO! It can't be done, after going through a set up that Virgin would have done for me for free, BT let me know I have to pay another company to fit the 'right' kind of aerial.
OH GOD NO! I have a sore head after smashing it against the wall in frustration!
So, that's the BT experience.
The only thing I can do is look forward to the contract running out and going back to a company that really know how to deal with customers.
And it sure ain't BT!
There must be plenty out there with the same experience… What can you do?
Mister Sorehead.
Not being rude, but did you not tell them where things were going, and yes unfortunatly you do have to pay for any new aerial. That would be the case if you had Freeview installed as well.
[edit] I forgot to say, when the batteries in the remote die, you have to pay for replacements
toekneem
http://www.no2nuisancecalls.net
(EASBF)

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    name":"astrogold","bug_type":"109","os_version":"iPhone OS 7.1.2 (11D257)","bundleID":"com.esotech.astrogold","version":"4.2.4 (4.2)","app_name":"astrogold"}
    Incident Identifier: 257B47E8-3A4D-4C64-8E9F-71D33C905548
    CrashReporter Key:   cfa389285f4559a21d797bfeec6a78c584e798d6
    Hardware Model:      iPhone5,4
    Process:             astrogold [18906]
    Path:                /var/mobile/Applications/D8301675-652C-4472-A168-CF3F141C5F58/astrogold.app/ast rogold
    Identifier:          com.esotech.astrogold
    Version:             4.2.4 (4.2)
    Code Type:           ARM (Native)
    Parent Process:      launchd [1]
    Date/Time:           2014-08-31 13:15:13.616 +0800
    OS Version:          iOS 7.1.2 (11D257)
    Report Version:      104
    Exception Type:  EXC_CRASH (SIGABRT)
    Exception Codes: 0x0000000000000000, 0x0000000000000000
    Triggered by Thread:  0
    Thread 0 Crashed:
    0   libsystem_kernel.dylib         0x399a51f0 0x39992000 + 78320
    1   libsystem_pthread.dylib        0x39a0d7b2 0x39a0a000 + 14258
    2   libsystem_c.dylib              0x39955ff4 0x3990c000 + 303092
    3   libsystem_malloc.dylib         0x399ccd20 0x399ca000 + 11552
    4   libobjc.A.dylib                0x393f73a4 0x393ed000 + 41892
    5   libobjc.A.dylib                0x393ffb66 0x393ed000 + 76646
    6   astrogold                      0x001be574 0xe2000 + 902516
    7   astrogold                      0x001be774 0xe2000 + 903028
    8   astrogold                      0x001a2910 0xe2000 + 788752
    9   astrogold                      0x001a40fa 0xe2000 + 794874
    10  UIKit                          0x315ba174 0x3147c000 + 1302900
    11  UIKit                          0x315613d6 0x3147c000 + 938966
    12  UIKit                          0x31560c2c 0x3147c000 + 937004
    13  UIKit                          0x314872e0 0x3147c000 + 45792
    14  QuartzCore                     0x31103316 0x310f7000 + 49942
    15  QuartzCore                     0x310feb3a 0x310f7000 + 31546
    16  QuartzCore                     0x310fe9cc 0x310f7000 + 31180
    17  QuartzCore                     0x310fe3e0 0x310f7000 + 29664
    18  QuartzCore                     0x310fe1f2 0x310f7000 + 29170
    19  QuartzCore                     0x310f7f18 0x310f7000 + 3864
    20  CoreFoundation                 0x2ec20ff6 0x2eb81000 + 655350
    21  CoreFoundation                 0x2ec1e982 0x2eb81000 + 645506
    22  CoreFoundation                 0x2ec1ecce 0x2eb81000 + 646350
    23  CoreFoundation                 0x2eb89724 0x2eb81000 + 34596
    24  CoreFoundation                 0x2eb89506 0x2eb81000 + 34054
    25  GraphicsServices               0x33af86ce 0x33aef000 + 38606
    26  UIKit                          0x314ea86c 0x3147c000 + 452716
    27  astrogold                      0x000e9136 0xe2000 + 28982
    28  libdyld.dylib                  0x398eeab4 0x398ed000 + 6836
    Thread 1:
    0   libsystem_kernel.dylib         0x39992804 0x39992000 + 2052
    1   libdispatch.dylib              0x398e1050 0x398d9000 + 32848
    2   libdispatch.dylib              0x398db2de 0x398d9000 + 8926
    Thread 2:
    0   libsystem_kernel.dylib         0x39992a50 0x39992000 + 2640
    1   libsystem_kernel.dylib         0x39992848 0x39992000 + 2120
    2   CoreFoundation                 0x2ec205e4 0x2eb81000 + 652772
    3   CoreFoundation                 0x2ec1ed04 0x2eb81000 + 646404
    4   CoreFoundation                 0x2eb89724 0x2eb81000 + 34596
    5   CoreFoundation                 0x2eb89506 0x2eb81000 + 34054
    6   Foundation                     0x2f57d492 0x2f572000 + 46226
    7   Foundation                     0x2f5ce254 0x2f572000 + 377428
    8   astrogold                      0x00408f30 0xe2000 + 3305264
    9   Foundation                     0x2f63fa0a 0x2f572000 + 842250
    10  libsystem_pthread.dylib        0x39a0c956 0x39a0a000 + 10582
    11  libsystem_pthread.dylib        0x39a0c8c6 0x39a0a000 + 10438
    12  libsystem_pthread.dylib        0x39a0aae4 0x39a0a000 + 2788
    Thread 3 name:  com.apple.NSURLConnectionLoader
    Thread 3:
    0   libsystem_kernel.dylib         0x39992a50 0x39992000 + 2640
    1   libsystem_kernel.dylib         0x39992848 0x39992000 + 2120
    2   CoreFoundation                 0x2ec205e4 0x2eb81000 + 652772
    3   CoreFoundation                 0x2ec1ed04 0x2eb81000 + 646404
    4   CoreFoundation                 0x2eb89724 0x2eb81000 + 34596
    5   CoreFoundation                 0x2eb89506 0x2eb81000 + 34054
    6   Foundation                     0x2f5ca23c 0x2f572000 + 361020
    7   Foundation                     0x2f63fa0a 0x2f572000 + 842250
    8   libsystem_pthread.dylib        0x39a0c956 0x39a0a000 + 10582
    9   libsystem_pthread.dylib        0x39a0c8c6 0x39a0a000 + 10438
    10  libsystem_pthread.dylib        0x39a0aae4 0x39a0a000 + 2788
    Thread 4 name:  com.apple.CFSocket.private
    Thread 4:
    0   libsystem_kernel.dylib         0x399a5434 0x39992000 + 78900
    1   CoreFoundation                 0x2ec244de 0x2eb81000 + 668894
    2   libsystem_pthread.dylib        0x39a0c956 0x39a0a000 + 10582
    3   libsystem_pthread.dylib        0x39a0c8c6 0x39a0a000 + 10438
    4   libsystem_pthread.dylib        0x39a0aae4 0x39a0a000 + 2788
    Thread 5:
    0   libsystem_kernel.dylib         0x399a5c70 0x39992000 + 81008
    1   libsystem_pthread.dylib        0x39a0ac1e 0x39a0a000 + 3102
    2   libsystem_pthread.dylib        0x39a0aad8 0x39a0a000 + 2776
    Thread 6:
    0   libsystem_platform.dylib       0x39a069a6 0x39a05000 + 6566
    1   libobjc.A.dylib                0x393ffad6 0x393ed000 + 76502
    2   CoreFoundation                 0x2eb86140 0x2eb81000 + 20800
    3   CoreFoundation                 0x2eb8c0dc 0x2eb81000 + 45276
    4   CoreFoundation                 0x2eb9f6e4 0x2eb81000 + 124644
    5   astrogold                      0x0019ed06 0xe2000 + 773382
    6   Foundation                     0x2f59a64c 0x2f572000 + 165452
    7   Foundation                     0x2f58a870 0x2f572000 + 100464
    8   Foundation                     0x2f62e740 0x2f572000 + 771904
    9   libdispatch.dylib              0x398de25a 0x398d9000 + 21082
    10  libdispatch.dylib              0x398df684 0x398d9000 + 26244
    11  libdispatch.dylib              0x398df8d8 0x398d9000 + 26840
    12  libsystem_pthread.dylib        0x39a0ac14 0x39a0a000 + 3092
    13  libsystem_pthread.dylib        0x39a0aad8 0x39a0a000 + 2776
    Thread 7:
    0   libsystem_kernel.dylib         0x399a5c70 0x39992000 + 81008
    1   libsystem_pthread.dylib        0x39a0ac1e 0x39a0a000 + 3102
    2   libsystem_pthread.dylib        0x39a0aad8 0x39a0a000 + 2776
    Thread 8:
    0   libsystem_kernel.dylib         0x39992a50 0x39992000 + 2640
    1   libsystem_kernel.dylib         0x39992848 0x39992000 + 2120
    2   CoreFoundation                 0x2ec205e4 0x2eb81000 + 652772
    3   CoreFoundation                 0x2ec1ed04 0x2eb81000 + 646404
    4   CoreFoundation                 0x2eb89724 0x2eb81000 + 34596
    5   CoreFoundation                 0x2ebcd346 0x2eb81000 + 312134
    6   CoreMotion                     0x2f2484fc 0x2f20f000 + 234748
    7   libsystem_pthread.dylib        0x39a0c956 0x39a0a000 + 10582
    8   libsystem_pthread.dylib        0x39a0c8c6 0x39a0a000 + 10438
    9   libsystem_pthread.dylib        0x39a0aae4 0x39a0a000 + 2788
    Thread 9 name:  WebThread
    Thread 9:
    0   libsystem_kernel.dylib         0x39992a50 0x39992000 + 2640
    1   libsystem_kernel.dylib         0x39992848 0x39992000 + 2120
    2   CoreFoundation                 0x2ec205e4 0x2eb81000 + 652772
    3   CoreFoundation                 0x2ec1ed04 0x2eb81000 + 646404
    4   CoreFoundation                 0x2eb89724 0x2eb81000 + 34596
    5   CoreFoundation                 0x2eb89506 0x2eb81000 + 34054
    6   WebCore                        0x36ebfc70 0x36e01000 + 781424
    7   libsystem_pthread.dylib        0x39a0c956 0x39a0a000 + 10582
    8   libsystem_pthread.dylib        0x39a0c8c6 0x39a0a000 + 10438
    9   libsystem_pthread.dylib        0x39a0aae4 0x39a0a000 + 2788
    Thread 10 name:  JavaScriptCore::BlockFree
    Thread 10:
    0   libsystem_kernel.dylib         0x399a4f2c 0x39992000 + 77612
    1   libsystem_pthread.dylib        0x39a0bf62 0x39a0a000 + 8034
    2   libsystem_pthread.dylib        0x39a0cd9c 0x39a0a000 + 11676
    3   JavaScriptCore                 0x2fbb8308 0x2fba6000 + 74504
    4   JavaScriptCore                 0x2fbb5970 0x2fba6000 + 63856
    5   libsystem_pthread.dylib        0x39a0c956 0x39a0a000 + 10582
    6   libsystem_pthread.dylib        0x39a0c8c6 0x39a0a000 + 10438
    7   libsystem_pthread.dylib        0x39a0aae4 0x39a0a000 + 2788
    Thread 11 name:  JavaScriptCore::Marking
    Thread 11:
    0   libsystem_kernel.dylib         0x399a4f2c 0x39992000 + 77612
    1   libsystem_pthread.dylib        0x39a0bf62 0x39a0a000 + 8034
    2   libsystem_pthread.dylib        0x39a0cd9c 0x39a0a000 + 11676
    3   JavaScriptCore                 0x2fd56cb2 0x2fba6000 + 1772722
    4   JavaScriptCore                 0x2fd56d0c 0x2fba6000 + 1772812
    5   JavaScriptCore                 0x2fbb5970 0x2fba6000 + 63856
    6   libsystem_pthread.dylib        0x39a0c956 0x39a0a000 + 10582
    7   libsystem_pthread.dylib        0x39a0c8c6 0x39a0a000 + 10438
    8   libsystem_pthread.dylib        0x39a0aae4 0x39a0a000 + 2788
    Thread 0 crashed with ARM Thread State (32-bit):
        r0: 0x00000000    r1: 0x00000000      r2: 0x00000000      r3: 0x27d1f553
        r4: 0x00000006    r5: 0x3b90118c      r6: 0x0000000b      r7: 0x27d1f5bc
        r8: 0x0000000b    r9: 0x00000001     r10: 0x00626000     r11: 0x00000000
        ip: 0x00000148    sp: 0x27d1f5b0      lr: 0x39a0d7b7      pc: 0x399a51f0
      cpsr: 0x00000010
    Zane B Stein
    ("os_version":"iPhone OS 7.1.2 (11D257)","version":"104","bug_type":"198"}
    Incident Identifier: 3526E805-4C03-4956-83B6-2A4AB95B9EE4
    CrashReporter Key:   cfa389285f4559a21d797bfeec6a78c584e798d6
    Hardware Model:      iPhone5,4
    OS Version:          iPhone OS 7.1.2 (11D257)
    Kernel Version:      Darwin Kernel Version 14.0.0: Thu May 15 23:10:37 PDT 2014; root:xnu-2423.10.71~1/RELEASE_ARM_S5L8950X
    Date:                2014-09-02 14:24:12 +0800
    Time since snapshot: 220 ms
    Free pages:                              1448
    Active pages:                            17896
    Inactive pages:                          9268
    Speculative pages:                       11
    Throttled pages:                         209561
    Purgeable pages:                         261
    Wired pages:                             21682
    File-backed pages:                       26187
    Anonymous pages:                         988
    Compressions:                            456385
    Decompressions:                          85356
    Compressor Size:                         44
    Uncompressed Pages in Compressor:        59
    Largest process:   astrogold
    Processes
         Name                    <UUID>                       rpages       recent_max   fds      [reason]          (state)
    CloudKeychainPro <b9fbb8e4989732709cb18c481dfa61a9>          108              108  200                      (daemon) (idle)
        mediaremoted <051ef8b6e7c93fa49a0a2e15ea6e1f52>          193              193  200                      (daemon) (idle)
    MobileGestaltHel <c3c9c32948fe364f8103dd528164b610>          123              123  200                      (daemon) (idle)
             DuetLST <89027d811bd73931a4d45f71c9bbebc7>          472              472  200                      (daemon) (idle)
        itunesstored <00f47fa85c623cee9d55c9b004ba561d>         1426             1426  200                      (daemon) (idle)
                 lsd <8d2569b7b89033328609c73d07410b55>          149              149  200                      (daemon) (idle)
            sandboxd <712c543459bf3d81b0ec88bba199d802>           96               96  200                      (daemon) (idle)
                geod <6e5e9ae33f8638b7be848eac2c1ef70b>          166              166  200                      (daemon) (idle)
             assetsd <6f28405c4c1b35e9aff946c1c4799c0f>          868              868  200                      (daemon) (idle)
            installd <185a1eaa735b3aa38d98092ba8493ba0>          201              201  200                      (daemon) (idle)
           securityd <47657a3a48573d6a8e52ef4cc868248c>          617              617  200                      (daemon) (idle)
    networkd_privile <234d3717143e3bbba12acc5de334deaf>           81               81  200                      (daemon) (idle)
           accountsd <5a5640b47fe637bebb6254deff26eaee>          438              438  200                      (daemon) (idle)
            routined <d5590a1879153ed284886271907ea8fa>          344              344  200                      (daemon) (idle)
    EscrowSecurityAl <d0a689490be631efac2c764fe93300dc>          166              166  200                      (daemon)
            mstreamd <a2bb6401f1d63c7aa320a817d8839522>          406              406  200                      (daemon)
                tccd <ad9819a843e93a1680335febb52c7cc3>          227              227  200                      (daemon)
                 kbd <eba296f6bd4938688fa16a5e39fa477c>         2319             2319  200                      (daemon)
           CVMServer <c95a902a5ae331c2a5239b6cf98a0617>           89               89  200                      (daemon)
           astrogold <58c53f7c8e8931ec823713195426f59c>       166401           166401  200  [per-process-limit] (frontmost) (resume)
    identityservices <d1b907f8a41e3ebd9f270aa846040b07>          581              581  100                      (daemon)
               wifid <2b4c0ddf1a8439838868bf2be61d8bf1>         1286             1286   25                      (daemon)
             syslogd <5c06b8eec36032b49cc9421348ba47ea>          132              132   50                      (daemon)
           locationd <b813efaa4a6a314cafdbbd9b88c30796>         1732             1732  100                      (daemon)
              powerd <bd077d109d773bcd9041153b30ea034a>          128              129  100                      (daemon)
             imagent <79bd0fedda583ae3822051093f7681b5>          571              571  100                      (daemon)
                 vmd <f44f0a6a37293606865eb8862c10b653>          188              188  100                      (daemon)
       iaptransportd <818588012ed93eb7a10ccb22d8acadfe>          223              223   50                      (daemon)
        mediaserverd <e40c7476d9fe3d759bfd28b8d68dc7ba>         2233             2233  200                      (daemon)
       mDNSResponder <60e905f9582a3090ab6e7a257454389e>          226              226  100                      (daemon)
                apsd <b7e19d27180e34aba845e475eae7d3db>          510              510  100                      (daemon)
         dataaccessd <fdf81960fb903bd68616117fd29ce277>         2563             2563  200                      (daemon)
            sharingd <2c731a1c182637a39b004694b2a5e23d>          508              508   50                      (daemon)
        mobileassetd <08440fa17b3537afb347cf78aa039a67>          565              565  200                      (daemon)
         SpringBoard <f73e83ffc898302394baa2042ca232fd>         9211             9211  100                    
          backboardd <b5d33ca6da9c33d48e2c8ccb9930c3dc>         8716             8716   50                      (daemon)
          aggregated <3e381378eb7f3dd2846920cb5db91265>          523              523   50                      (daemon)
           lockdownd <d998e2bac7663966bd0285c07ed89111>          276              276  100                      (daemon)
             configd <20b29bb0286e347ebe7c42aa8ee421c9>          462              462  100                      (daemon)
           fseventsd <8876b6f5a0c13024a12cb3e148ddab61>          303              303  100                      (daemon)
        fairplayd.H2 <243ccf92ad4d34cbb4fdf7e078d55141>          130              130  100                      (daemon)
       wirelessproxd <47699be4861c30abbb375e1d3b9e15dc>          153              153  100                      (daemon)
            BTServer <51d0d4421dc73abf9d4844e2b155c340>          536              536  100                      (daemon)
           distnoted <7895f761ec323e31a356860060f8713d>          155              155  100                      (daemon)
      UserEventAgent <9aedc371d1c037e7b5d7b5577f0424a8>          756              756  100                      (daemon)
    WirelessCoexMana <f5dcce7805a9308bbbcf2d52751385ef>          132              132  100                      (daemon)
            networkd <148d4512d2c43efc95bafd487fd97f4a>          577              577  100                      (daemon)
    filecoordination <7b1b1b1b4fe0364c8e0adfd90f78b4a9>          207              207  200                      (daemon)
       medialibraryd <fdf252b3fb1a3646a836c0c3b5840464>          634              634  200                      (daemon)
         touchsetupd <0a4f35337aa13e55a3d7e56296499e14>          154              154  200                      (daemon)
                 ubd <30a03e11a5c43c7cbd6ecd1aaef27841>          470              470  200                      (daemon)
          CommCenter <463e099ed64e30ad9433b8ea3f4a4e94>         2039             2039  100                      (daemon)
             notifyd <5b4c0731afd533179b295e4f39e589d6>          335              335  100                      (daemon)
    **End**
    <Post Edited By Host>

    Thank you for your reply.
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