THE CLOUD's WORST NIGHTMARE HAS HAPPENED

A totally unexpected event is possibly closing down my access to the Creative Cloud at least by my next billing period.
1. My credit card issued a payment dispute against my monthly subscription charge which I NEVER INITIATED. The credit card company agreed it was their mistake and released the funds back to Adobe.
2. Now I am getting emails from Adobe that my membership has been downgraded to a free membership (which is basically nothing) AND I'VE BEEN TRYING TO REACH SOMEONE AT ADOBE but it's impossible. Have been on phone hold for 4 hours today. Chat has been un-available everytime I've checked today. So now I'm trying forum's. Is this how we're gonna be forced to spend our day's when mission critical apps are shut off because of someone else's mistake?
3. Bank assures me funds were re-sent and I can't even contact anyone or anything at adobe to get confirmation. THIS IS A MAJOR PROBLEM PEOPLE.

Thanks, for the quick reply about looking into this issue. That is appreciated. Adobe really needs to have an alternate "phone" contact for billing issues such as these for people who don't have internet access. The current "phone" customer service is unusable and obviously overloaded. Maybe a special contact number for Cloud only billing issues. Adobe now controls the ability to totally shut down a business that relies on its products for it's income, because of technology mistakes. There needs to be "solutions" in place to prevent that from happening when it is of no fault of the customer.

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HT1688 My iphone keeps blanking out and then when I press then home button it tells me the battery is dead. it has happened to me at 30%, but today it was at 71%, is there a fix for this?

My iphone keeps blanking out and then when I press then home button it tells me the battery is dead. it has happened to me at 30%, but today it was at 71%, is there a fix for this?

This is often due to faulty battery. Make Genius reservation and take iPhone to Apple Store for free quick battery diagnostic testing.

Can someone please tell me why when I order an Itunes app. , do I always get charged twice for the same thing. It has happened on two different occasions. Does it have anything to do with having 2 different ipods linked to the same account?

Can someone please tell me why when i order an app on my sons ipod, do I get charged twice for it? When I tried do report a problem with the charge, it said that I can not get a refund on that item. This is the second time this has happened to me. Does it have anything to do with having more then one ipod linked to the same account? Thanks for any help you can give me!!!

It has nothing to do with have more than one device using that account.
After you purchase it once, you redownload it on other devices by the following, not like purchasing a new app.
Downloading past purchases from the App Store, iBookstore, and iTunes Store
If you really got charged twice for purchases the same app twice with the same account contact iTunes again by:
Apple - Support - iTunes - Contact Us
Make sure that they are really the same app first.

Since I upgraded to OS 10.6.8 from 10.5.x my 2x3GHz quad-core Intel Xeon desktop spontaneously turns off as if I pulled the plug. Mostly it happens when there is no open software and it's in the sleep mode, but it has happened while I'm working.

Since I upgraded to OS 10.6.8 from 10.5.x my 2x3GHz quad-core Intel Xeon desktop spontaneously turns off as if I pulled the plug. Mostly it happens when there is no open software and it's in the sleep mode (because it spends more time like that), but it has happened while I'm working. It just suddenly quits.

This is a suspicious sign of power supply failure. I would have that checked into. Others who have had similar problems have had the power supplies replaced which fixed the issue.

HT1349 I'm having problems downloading apps to my iPad using wifi at a McDonalds. The apps all stay in a"waiting" mode. I can't delete them or get them to install. This is the second time that this has happened. Advice?

I am having problems downloading apps while using wifi in a public setting. The apps will show up on my screen and say "waiting". They will not install. I can't even delete them from my screen. This has happened before and I had to reset my iPad to factory settings. I hope I don't have to do this again. Any advice?

Well, typically one of the fixes that I would suggest is to try to delete the waiting icons. WIFi in a public places like McDonalds, Starbucks, B&N, etc. is not the greatest and I would avoid those places for downloading and updating apps. But I do realize that not everybody has access to Wifi in their homes.
These are all things that have worked at one time or another for other users. Hopefull one of them will work for you. Just ignore whatever does not apply or anything that you have already tried.
Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
Make sure that you do not have a stalled download in iTunes - a song or podcast .... if you have a download in there that did not finish, complete that one first. Only one thing can download at a time on the iPad so that could be what is causing the problem.
If that doesn't work - sign out of your account, restart the iPad and then sign in again.
Settings>iTunes & App Store>Apple ID. Tap your ID and sign out. Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.
Go back to Settings>iTunes & App Store>Sign in and then try to update again. Tap one waiting icon only if necessary to start the download stream.
You can also try deleting the waiting icons - tap and hold down on an icon until it wiggles - the tap the X on the icon to delete it. Then try to download again.
You can try resetting all settings. Settings>General>Reset>Reset All Settings. You will have to enter all of your app preferences and device settings again.
If all else fails, download the updates or the apps in iTunes on your computer and then sync the content to your iPad.

Jinxed, reading about all the RSD. Now it has happened

all this talk about rsd, after 2 months it happened tonight while watching internet video clips. It happend 4 times in a row. It is definitely heat related - but, why now after 2 months and the firmware update? Oh well I will keep a close eye on it! No more talk about it - it has jinxed me.

LOL!!!
Sorry, but that is funny! I felt the same way when it happened to me for the first time. I had never heard of a RSD until I came to the boards. Then, BOOM!!! It happened to me while I was in Front Row watching videos. That was weeks ago, my MacBook has been in for repairs and hasn't had the problem ever since. If I were you I would call up Apple Care or take your MacBook to an Apple Store to have it sent in for repair. The sooner you do, the better for you because it is only going to get worse now that it has happened once (more like 4 times).
Sorry for laughing... ~_~

Everytime i try to download a app from the cloud, it says "app has already been purchased, it will be downloaded with no additional charge" then it doesnt download

I need help

I had same problem. All that was next to app was the cloud icon (ie.not 'open') and kept getting same message when trying to download. I found this fix on another discussion that worked wonderfully for me. The guy who found this deserves credit:
1) Open iTunes and go to the iTunes Store
2) Click on your account ID in the upper left-hand side of the window and select account from the drop-down
3) You may have to enter your password, but will then be shown the Account Information screen
4) Look at the top of this screen for a section indicating you have a pending download and click download
5) Either install via sync or on your device itself
I just re-clicked on the cloud in the app-store on the device and it finally worked! It must have been in some sort of app-limbo.

HELP: the nightmare has happened with Apple Backup 3.1.2

OK, I've got a situation here. Bought an external 1TB backup drive. Used Apple's Backup 3.1.2, which comes with the .mac account to backup my laptop twice a week. The first backup was a full one, followed by incremental backups. I've set it up to back up my WHOLE system drive.
So far so good. Yesterday, I backed up the system again. Finished successfully. Then I reinstalled my laptop, wiped the whole machine and put OSX10.4.11 back on. Reinstalled Backup 3.1.2 and wanted to restore my home folder using my latest backup. Double-click the file. Restore window opens, shows the system, all apps, library, users etc.
BUT, the users folder does not contain my old home folder anymore. AAAARRRGGGHHHKKKK! OK, tried not to panic, checked older backups. Same. Checked them all. Everything shows up. Except my home folder.
OK, thought I must have un-ticked my home folder by accident when setting up the backups. But I a am as sure as I can be that I did not do a mistake.
Also, the file size of the backup packages (210GB) is the same size as my previous system (60GB), incl my home folder (ca. 150GB)....
If I had backed up everything except my home folder, the back up file should be a lot smaller!
So, I actually have hope that my precious home folder is actually still in there somewhere. But how do I access the files?
Has anyone had similar problems? Does anyone know what to do???
Thanks you sooooo much for you help!
Jan
17" MacBookPro 2.16GHz Intel Core Duo, 2GB 667MHz DDR2 SDRAM, 250GB internal, I TB external firewire drive. OS X 10.4.11

And if you ever get out of this mess, I'd consider one of these...
Get carbon copy cloner to make an exact copy of your old HD to the New one...
http://www.bombich.com/software/ccc.html
SuperDuper...
http://www.shirt-pocket.com/SuperDuper/
Or the most expensive one & my favorite, Tri-Backup...
http://www.tri-edre.com/english/tribackup.html

TS1646 ive tried doing this but there is no 'NONE' option only the space to put my card info & the card type above. this has happened once before & i did exactly what this article states & it worked but its not working this time. tried on laptop ipad & an

ive tried putting in different cards & info it still shows the same message! when i try to edit my billing/payment info there is no option to click 'none' or paypal. ive tried doing this on my ipad, laptop, & android. im getting very frustrated its been 3 days now & i cant update my apps or even download free apps! ive emailed apple support 3 days ago but still havent recieved a reply back. it started after i made an in-app purchase. i had made 2 the day befoe then after i made the last one it started saying my security code was invalid. i have the money to cover the purchase so its not that. i opened the itunes app & it said theres a problem with a previous purchase & i need to enter a valid security code. i dont know what to do to find out what happened. if anyone has any advice id really appritiate it! thanks.

try to enter a gift card to cover your previous balance. Once covered it probably will allow you to change payment.

My external hard drive is 'seen' by my iMac and I can go into the Finder and open files and folders. I am using the hard drive for Time Machine back up. However Time Machine says it can't find the drive. Same thing has happened with Final Cut Express.

My new LaCie external hard drive is 'seen' by my iMac and I can go into the Finder and open files and folders. I am using the hard drive for Time Machine back up. However Time Machine says it can't find the drive.
The same thing happened recently between Final Cut Express and my other LaCie external hard drive used as the Scratch disk. It fixed itself.
I've run out of ideas. Help would be very much appreciated. Thanks.

have you done some searches on FCPx and time machine? Is there a known issue with using a TM drive with FCPx? dunno but ...wait...I'll take 60 sec for you cause I'm just that kind of guy.... google...." fcpx time machine problem" Frist page link
http://www.premiumbeat.com/blog/fcpx-bug-best-practices-for-using-external-hard- drives-and-final-cut-pro-x/
You cannot have time machine backups on your hard drive if you intend to use it in FCPX.
booya!

HT1689 i've just turned my itunes on to find that 70% of the songs that were on there are now gone this is the forth time that this has happened {****** off} is there a way to fix the problem or do i have to do it all over again

I'VE JUST TURNED MY ITUNES ON TO FIND THAT 70% OF THE SONGS GONE IS THERE A WAY TO STOP THIS HAPPENING {FORTH TIME}

how long have you had your ipod? mine did the same but after a while you need to get a new one because of the battery...

I tried to upload photos to Costco photo and was unsuccessful, since then I can not open my Iphoto on my desktop. It appears but goes right to the dashboard. A blue border is also around the entire IPhoto. What has happened?

As stated my IPhoto is not able to stay on the screen since I attempted to upload to Costco photo center. The Iphoto only appears if I hold the mouse down. Once I attempt to move the mouse it goes right back to the dashboard. Also, there is a blue border that appears. Please help.

Try trash the com.apple.iPhoto.plist file from the HD/Users/ Your Name / library / preferences folder.
(On 10.7: Hold the option (or alt) key while clicking on the Go menu in Finder to access the User Library)
(Remember you'll need to reset your User options afterwards. These include minor settings like the window colour and so on. Note: If you've moved your library you'll need to point iPhoto at it again.)
What's the plist file?
For new users: Every application on your Mac has an accompanying plist file. It records certain User choices. For instance, in your favourite Word Processor it remembers your choice of Default Font, on your Web Browser is remembers things like your choice of Home Page. It even recalls what windows you had open last if your app allows you to pick up from where you left off last. The iPhoto plist file remembers things like the location of the Library, your choice of background colour, whether you are running a Referenced or Managed Library, what preferences you have for autosplitting events and so on. Trashing the plist file forces the app to generate a new one on the next launch, and this restores things to the Factory Defaults. Hence, if you've changed any of these things you'll need to reset them. If you haven't, then no bother. Trashing the plist file is Mac troubleshooting 101.

How do i enable the e drive? something has happened to it. this system was full of trojan horses

My E drive has been disabled by the trojan horse virises. What do I do?

Thanks for the reply. I was able to save the data on the Macbook Air whose HD got corrupted by using File Sharing (ethernet connecting two Macbook Airs).
I am also going to make a disk image of the HD using Disk Utility and mount that Disk Image onto an external hard drive. That way I can save the hard drive contents.

When i buy something for itunes on my itouch 4th generation, it won't let me download the song saying that i have invaild address, and i have retyped the address many times. This is the first time that this has happened. What do I do?

Help me please!

Do you currently have a credit card set up in your iTunes store Enter Payment Information screen?
If so, grab a recent statement for that card and check to make sure that the address that shows up in your Enter Payment Information screen exactly matches the address showing on your credit card statement. For example, if your address in the credit card statement says "Street", the iTunes screen has to also say "Street" (Not St or Str.) Also match the capitalisation of the address on your statement. (If it says STREET in the statement make it say STREET in the iTunes screen, not Street or street.)
Also make sure that your name in the iTunes screen exactly matches the one in your statement. (Say, if you've got a middle initial in the credit card statement name, you need one in the iTunes screen.)
After doing that, does that get you past the invalid address thing?
If not, there's some additional suggestions in the following post:
"invalid address"--solution from Apple support that worked for me

My ipad will not backup to the cloud. Seems like it happened after I updated to ios7

My ipad will not back up to iCloud. Seems like this happened after ios7 update

This may be caused by a corrupt existing backup that needs to be deleted, or by data on your device that is causing the backup to fail. To troubleshoot these, try deleting your last iCloud backup (if you have one) by turning off iCloud Backup in Settings>iCloud>Storage & Backup, then tap Manage Storage, tap your device under Backups, then tap Delete Backup. Then go back and turn iCloud Backup back on and try backing up again.
If it still won't back up, you may have an app or something in your camera roll that is causing the backup to fail. To locate which one, go to Settings>iCloud>Storage & Backup>Manage Storage, tap the name of your device under Backups, under Backup Options tap Show All Apps, then turn them all to Off (including camera roll) and try backing up again. If the backup is successful, then the camera roll and/or one of your apps is causing the backup to fail and you'll have to located by process of elimination. Turn the camera roll On and try backing up again. If it succeeds, turn some of your apps to On and try backing up again. If it succeeds again, turn some more apps to On then try again; repeat this process until it fails. Eventually you'll be able to locate the problem app and exclude it from your backup.

THE CLOUD's WORST NIGHTMARE HAS HAPPENED

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