The communication between DB and AP is suddenly broken off

Dear experts:
We are facing a Network problem between DB server and AP servers.
When Iu2019m logging AP server on, sometimes Network communication error occurs. SAP log(SM21) output says u201CError calling the central lock handler >unable to reach central lock handler.u201D There is no PING responding, but OS is OK when I checked at serveru2019s console. No OS logs shows up.
The problem has happened last September, and we could not found the cause of this problem. All OS patches were applied and changed network switches.
Has anyone faced similar problem, please help us. Any information is welcome.
Our platform is as follows;
・ Windows 2003 x64 SP2
・Oracle 10g (10.2.0.4)
・SAP NetWeaver AS ABAP 7.0 (ECC 6.0) and (SRM5.0)
Our system configuration is as follows
-     ERP
・DB x2 (MSCS)
ASCS
CI
Web Dispatcher
・AP x4
DI
-SRM
・DB x1
CI
Web Dispatcher
・AP x2
DI
Any comments are welcomed.

> Yes, it is a network problem. We try to figure out the cause of this network problem is server or SAP.
If a ping is not responding then the cause can't be the SAP system. A SAP application such as a workprocess just makes use of the Windows runtime, it does not do anything on a lower area (like network) - it just uses it.
> We have tried Windows firewall off many times, but the situation has not changed.
Is this happening randomly or can you say it's occuring only on specific times? I think about data transfers taking place that are more than normal, a running backup or other things.
I could think of doing some more network monitoring such as putting another machine on the same network segment, configure a promiscuous port on the switch so it receives all network traffic and then run a program such as Ethereal to see if you have a problem with the switch itself (it's software/configuration) or with the network card.
Markus

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    |    The current program had to be terminated because of an                                        |
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    |                                                                                                  |
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    |    Return code = -1007                                                                           |
    |    Pointer    = "000007DD348F6138"                                                               |
    |How to correct the error                                                                          |
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    |    run transaction SM52. If the VMC is not active, contact your SAP                              |
    |    administrator.                                                                                |
    Regards
    Charles

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