The connection to Microsoft Exchange is unavailable. Outlook must be online or connected to complete this action. Error while connecting to exchange through Outlook 2010
Hi,
I have set up Exchange Server 2013 on Windows Server 2008 R2. Everything is working fine except I am unable to configure Exchange account in Outlook 2010 or any other version. It says
"The connection to Microsoft Exchange is unavailable. Outlook must be online or connected to complete this action."
Error screenshot is attached. Even, I am able to configure exchange active sync on my adroid and ipad which is working perfect. Please let me know if any body have any idea about it. Searched many blog and forum but still now solution till now.
Thanks in advance
Regards,
Manoj
Hi Manoj,
Can you ping your Exchange server? It would hlep us isolate the fault from network releated issue.
Is there a trusted certificate installed on Exchange 2013 server?
If you run the test of RPC over HTTP in
https://www.testexchangeconnectivity.com/, is there any error returned?
For more information, please refer to :
http://technet.microsoft.com/en-us/library/bb123741(v=exchg.150).aspx
http://social.technet.microsoft.com/Forums/en-US/exchangesvrgeneral/thread/1b4dc21c-c745-4699-8eee-423105608dcd/
Thanks.
Fiona Liao
TechNet Community Support
Similar Messages
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Hello,
I used to use Outlook 2010 connecting with my account.
However, after I upgrade to outlook 2013, whenever I tried to connect to my account,
it keeps saying "The connection to Microsoft Exchange is unavailable.
outlook must be online or connected to
completed this action."
I've read the other threads, I deleted my accounts through using control panel and so on, but nothing works for me.
Plz help me :(
Other office stuff such as excel,
powerpoint and word works very well.
ThanksHi,
If you could connect with your Exchange account with Outlook 2010 successfully and OWA works well. Then the issue might be more related to your Outlook 2013.
I would like to know your Exchange server version. Please understand Outlook 2013 is not compatible with Exchange server 2003 or an earlier version of Exchange. For more resource:
http://technet.microsoft.com/en-us/library/cc178996.aspx
Regards,
Rebecca Tu
TechNet Community Support -
I have outlook 2013 and am trying to add an exchange 2010 multi-tenant account.
I have created a new profile.
I select Manual setup or additional server types
Then select Microsoft Exchange Server or compatible service
I enter the server settings. But the following error is returned when i click check name
"The action cannot be completed. The connection to Microsoft Exchange is unavailable. outlook must be online or connected to complete this action"
I have tried selecting more settings, selecting security, and then selecting the option:- Always propt for logon credentials.
But the same error is still returned
I tried deselecting the option Encrypt data between Microsoft outlook and Microsoft Exchange
But still continue to get the same error.
Reading from other forums I have tried restarting the Microsoft Exchange Address book service under services on the exchange server.
But this did not help either
i am able to access the email accout via outlook web access. I am also able to add the email account to my iphone with the server details and it adds fine onto my iphone but cannot add it to outlook 2013.
any help would be appreciated.
Thanks
Rehan MiahHi,
This issue may occur when the HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders registry key does not contain all of the required data. Specifically, these problems occur if the
AppData string value is missing from this registry key.
NOTE: The \User Shell Folders key also contains a string value called
Local AppDatawhich is different from the value called AppData. The value that causes this problem (if it is missing) is the
AppData value.
To resolve this issue, import the User Shell Folders registry key from a working Windows User Profile.
For more information, please refer:
http://support.microsoft.com/kb/2264398
Hope this helps.
Best Regards,
Steve Fan
TechNet Community Support
I have looked in the registry and Appdata is not missing it has the following value "%USERPROFILE%\AppData\Roaming" also Local AppData is there with the following value "%USERPROFILE%\AppData\Local" i do not have a working machine to import the user shell
folders registry key so any other advice would be useful.
thanks
Rehan Miah
In order to test what you suggested i created a windows 7 virtual machine installed outlook 2003 however i also get the error on the virtual machine that i have created.
any further suggestions would be a great help. -
Hi have recently started getting the following error message when setting up new accounts with Outlook 2007:
The connection to Microsoft Exchange is unavailable. Outlook must be online or connected to complete this action.
Outlook then prompts me to enter the username and password, i do so and get message again. This happens on Windows XP Professional and Vista, i cannot setup any accounts for new machines.
Points to note are that OWA works fine, and previous users who are already setup work fine also. It seems to be limited to setting up new Outlook 2007 accounts.
It can find the username fine. It comes up with green ticks underr the Online Search for your server settings:
Establish Network connection
Search for [email protected] server settings
Long on to server ---------- then it fails with a big red cross at this point
Recently i did add a second mail server to the network but it was not configured to talk to the other main mail server which was handling all the functions of mail box, CAS, hub transport. I had installed all the same roles on the second server with a view to move it across and retire the old server, the second machine is a different machine name from the main mail server. In summay my servers are:
svr001 Server 2003 R2 Enterprise x64 domain controller
mail Server 2003 R2 Enterprise x64 non-domain controller with exchange 2007 SP1
mail001 Windows 2008 Enterprise x64 non-domain controller with exchange 2007 SP1
The main box "mail" has been fine until i recently introduced this new server "mail001" into the network.
I am really stuck now and would really appreciate any pointers or steps to debug the above.
Many thanks,
ChrisThe FIX IT here
http://support.microsoft.com/?kbid=319206 works, but only for a user who's already logged in (if you just run the fix it program and do nothing else). To make it work for all users you'll need to manually edit the registry as it says in the article.
To force Outlook to use a pre-defined global catalog server, use the following steps to set the following special registry parameter to point to the Fully Qualified Domain Name (FQDN). Doing this over-rides any setting in the MAPI profile.
Click Start, and then click Run.
In the Open box, type regedit.exe, and then click
OK.
Locate and then click the following key in the registry:
HKEY_CURRENT_USER\Software\Microsoft\Exchange\Exchange Provider
Note You may have to create the registry path.
On the Edit menu, click Add Value, and then add the following registry value:
Value name: DS Server
Data type: REG_SZ (string)
Value data: FQDN of the global catalog server
This allowed me to roll out a bunch of laptops and not have to worry about running the Fix It for each user.
update: Sysprep seemed to remove fix. Each time a new user logged into a newly imaged laptop (on domain) same error about Outlook 2007 cannot connect to Exchange. Have tried just about everything, but all I seem to be able to do is run this stupid
Fix it each time. Luckily I don't have 1000 machines to setup because then I'd be screwed. -
Hi Team,
Just purchased and downloaded Office Home Premium and having trouble with Outlook. For what ever reason, I am unable to create account/add my email address ([email protected]) into the program. Through the set-up process it continuously
tells me that it is unable to connect to Microsoft Exchange, and that it must be online or connected to complete. In the end, it comes up with this pop-up listing a file. Something like that. Any pointers on how to resolve this or are a lot of people having
this problem..
Also, I installed this on my laptop (OSX 10.8.2)
and it worked fine, but not on my desktop (Win8 Pro 64-bit)
Thanks
AndiHello,
Does OWA work?
Does this issue occur on other users?
In Exchange 2013, most of the internal and external client becomes to use Outlook Anywhere(RPC over http).
Please make sure the autodiscover.domain.com is included in the certificate.
Thanks,
Simon Wu
TechNet Community Support
Hi I am having the same issue. Brand new computer, using Office 365 and trying to set up Outlook 2013 on Win 7 machine. OWA works fine. But cannot set up Exchange on my desktop.
I don't know what you mean by "In Exchange 2013, most of the internal and external client becomes to use Outlook Anywhere(RPC over
http).
Please make sure the autodiscover.domain.com is included in
the certificate."
Can you please walk me through this? Thank you. -
whenever i connect my iphone to pc while syncing mail in itunes a pop up" the connection is not available.outlook must be online or connected to complete this action" please suggest me to solve this or bisable.
Cached exchange mode was already marked so that was not the issue.
I have done all the usual of creating a new profile, reinstalling Outlook etc but nothing seemed to work. I also tried going back to Outlook 2007 and reinstalling Windows but same problem.
However, I am not sure if it is connected but I was useing the option in MS Live Sync to synchronise Office settings which I turned off recently and now no longer have the issue. Unfortunately I cannot remember when in the process I did this so cannot be
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Error while connecting to the database from a JSP Page
Hi,
I am using a simple JSP page which is based on the sample JSP pages from OTN.
When I try to connect to my database using the following code:
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Hi,
I am getting the below mentioned error while connection to SAP Sever using SAP.Net Connector. What could be the possible reason?
"<i>
<b>Connect to SAP gateway failed
Connect_PM GWHOST=ia2-ms.boi.hp.com, GWSERV=sapgw01, ASHOST=ia2-ms.boi.hp.com, SYSNR=01
LOCATION CPIC (TCP/IP) on local host
ERROR partner not reached (host 15.78.80.31, service 3301)
TIME Fri Feb 02 11:10:35 2007
RELEASE 640
COMPONENT NI (network interface)
VERSION 37
RC -10
MODULE nixxi_r.cpp
LINE 8716
DETAIL NiPConnect2
SYSTEM CALL SiPeekPendConn
ERRNO 10061
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COUNTER</b>
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raj.
<i>pls, award points</i> -
I get the following error message and don't know how to correct it: Sync encountered an error while connecting: Unknown error, Please try again.
There have been problems reported with Sync.
They are working on it, so please try again later when those problems are fixed.
*https://services.mozilla.com/status/
*http://twitter.com/#!/mozservices -
I have a iPhone 5C and a PC with Windows Vista.I did pair my phone thru Bluetooth but when I try to connect I get this message:"error establishing connection" What is the reason of this?
Go into Settings>Messages>Send and Receive and make sure that your phone number is checked and iMessage reads as activated. Remove the checkmark from the email address and make sure that only the phone number if checked. It should appear grayed out, but should still have a checkmark. If the phone number does not have a checkmark, then turn off iMessage, wait a few moments and then turn iMessage back on and make sure that it activates.
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I have an active internet connection.
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Please advise.
ThanksHi!
It seems that you are not using the latest version of Firefox. Please, update and try again: http://www.mozilla.org/firefox -
I keep getting this message "Sync encountered an error while connecting: Failed to connect to the server. Please try again" What's the problem in English
Hi,
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Let me know if this is helpful. -
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Following is my code:
<%
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out.println(rs.getString(i));
%>
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Thankx in advance..
Satish.Got the solution.
The statement:
ResultSet rs=st.executeQuery("select * from Database1.Employee");
should be changed as:
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Regards,
Satish. -
Hi,
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210: Oracle Error: ORA-01403: no data found
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HTH
Srini -
Installing Java Dialog Instance - Error while connecting to DB
We would like to add a dialog instance to our production Portal server. We installed Portal as stand-alone on the central instance. We have another server we would like to setup to serve as a Portal dialog instance.
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Sincerely,
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I am facing the same problem. I hope by now you must have got the solution for this.
Can you please let me know how did you overcome this situation?
Thank you!!
Regards,
Abhijeet Bhagat
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