The connection was reset message only appearing on mozillas support and addons site

I received an error message involving a proxy when i tried going on netflix. I have the add on "media hint" which redirects the proxy through it, so i uninstalled it intending to reinstall hoping that would fix it, but i never even got that far.
When i went to the mozilla add on site, it said the connection was reset while loading the page. It said the same thing on the support forums (im on my phone now). I thought it was an https problem, but the irony is the only sites getting this error message were some mozilla sites. They work fine in other browsers.
I tried every solution i could think of or find on the internet and nothing has worked.

Are you now using a direct connection?
Check the connection settings.
*Tools > Options > Advanced > Network : Connection > Settings
*https://support.mozilla.org/kb/Options+window+-+Advanced+panel
Boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps.
*http://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/
Do a malware check with several malware scanning programs on the Windows computer. 
Please scan with all programs because each program detects different malware. 
All these programs have free versions.
Make sure that you update each program to get the latest version of their databases before doing a scan.
*Malwarebytes' Anti-Malware: http://www.malwarebytes.org/mbam.php
*AdwCleaner: http://www.bleepingcomputer.com/download/adwcleaner/ http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml
*SuperAntispyware: http://www.superantispyware.com/
*Microsoft Safety Scanner: http://www.microsoft.com/security/scanner/en-us/default.aspx
*Windows Defender: Home Page: http://www.microsoft.com/windows/products/winfamily/defender/default.mspx
*Spybot Search & Destroy: http://www.safer-networking.org/en/index.html
*Kasperky Free Security Scan: http://www.kaspersky.com/security-scan
You can also do a check for a rootkit infection with TDSSKiller.
*Anti-rootkit utility TDSSKiller: http://support.kaspersky.com/5350?el=88446
See also:
*"Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked

Similar Messages

Micro b,the connection was reset message.

hi guys,just lately when ive been going on the web with my n900 i very often get a message that the connection was reset(see attached pic). now if i click try again it all loads fine,it only happens on the initial load. now its allso worth noteing that it only happens when using my 3g connection and not if i use wifi.any suggestion guys,i just wonder whats causing it,cheers.
Attachments:
Screenshot-20100715-092236.png ‏32 KB

you caoud try clearing the cache/cookies to help speed things up and set the cache to 40mb

In FireFox 9, loading secure web pages running on non-standard ports works just fine. In FireFox 10, those same pages do not load and a "The connection was reset" message is displayed.

How can this be fixed so functionality returns as per FF9 and below?
This occurs on any secured website running on a non-standard port, with FF10.

< X-Post from https://support.mozilla.org/en-US/questions/917315#answer-315144 >
I don't think this is restricted to Firefox. I've noted this behaviour with IE9, Firefox 10.0.2, Opera Mobile (on my phone) and Chrome(latest version) with my Linksys E3000 router (I access it from https://<IP>) and my 3ware RAID card management suite, 3DM2 (I access it from https://localhost:888 ).
Notably, the only thing amiss that I've been able to see in the certificates (I'm no expert) is that the one from Linksys has issue and expiry dates in 1969 and 1970 respectively. However, I don't think this is the cause since 3DM2 has proper looking issue dates and has the identical problem.
Coincidentally, I noticed this happening after a fresh reinstall of Windows 7 x64 with virtually nothing installed on it (FF, Office 2007), so I don't think it's something wrong with the other software on the machine.

Need java script 6.26 to use banking software keep getting "the connection was reset" error Java appears on addon blocked list

I am trying to use Team One Credit Unions CU@home to access my accounts. Their support team tells me I need Java script 6.26. I show that on my add on list but it also states Java is blocked on the blocked software list. How do I get Java script running so I can do my home banking or at least test it to be sure that is the issue. I have tried running this program with Java enabled and disabled with the same results.

To avoid confusion: http://kb.mozillazine.org/JavaScript_is_not_Java
See:
* http://kb.mozillazine.org/Java
* http://kb.mozillazine.org/JavaScript
Java 6 U26 is about the Java plugin.
You can see in "Tools > Add-ons > Plugins" if the Java plugin is installed and also on the about:plugins page via the location bar.
* http://www.java.com/en/download/help/testvm.xml - How do I test whether Java is working on my computer? - 1.4.2_xx, 1.5.0, 6.0

When I try to get onto certain sites (Bath n Body, Toys R us, etc) I get a "The connection was reset" message.

I can get onto the sites through a proxy, but can't order anything. I have done a full Malware scan, added plug ins, disabled block ups, everything I can possibly think of. Please help!

Thanks cor-el, I'll give your suggestions a try next week when I have to log into the bank.
Will let you know how I get on; I just hope I won't have to keep on doing it every time!

I receive a "Problem Loading Page" message, "The Connection Was Reset." I've tried all your tip.

I receive the "connection was reset" message on 90% of my attempts to visit websites. All sites are bookmarked and safe. I printed out all help information and tried the forum. I am using Windows 8.1. Some of the help instructions seem to be for XP or another OS. The directions do not have certain locations in the help instructions on Win. 8.
I really have enjoyed Firefox over Internet Explorer but it is really frustrating to have this happening all the time.
Thanks for any help!

You can check the connection settings.
*Tools > Options > Advanced > Network : Connection > Settings
*https://support.mozilla.org/kb/Options+window+-+Advanced+panel
If you do not need to use a proxy to connect to internet then try to select "No Proxy" if "Use the system proxy settings" or one of the others do not work properly.
See "Firefox connection settings":
*https://support.mozilla.org/kb/Firefox+cannot+load+websites+but+other+programs+can

Most of the time I get The Connection Was Reset. Can someone tell me why this happens?

When I click on Firefox or when browsing or going from one site to the other I get "The connection was reset" then have to click on Try Again.
Can someone tell me why this is happening?
Thank you.
THE CONNECTION WAS RESET again this morning. I even get this message when I click on the Firefox Icon to get on the net. When for example I download something then it returns me to their site I get The Connection Was Reset. When I uninstall a program and it sends to to their site in order to answer as to why I am uninstalling their program then I get The Connection Was Reset.
Every time this happens I have to click on Try Again and find this to be annoying.
This does not happen once or twice a week, it happen ALL THE TIME.
This morning I went to Safe Mode and followed the instructions on INTERRUPTED OR RESET CONNECTION which tells us what to do but this did not work either.
Would be great if someone was able to let me know what to do in order to prevent this message appearing all the time.

Do not know how to delete this reply. I replied instead of editing my question. I have edited the above now.

I cannot reach checkout on Amazon. I get a Connection Was Reset message

I cannot reach checkout on Amazon. Nor can I move freely to my Account. I have tried signing in with other names and other email addresses but equally unsuccessfully. I have disabled anti virus (Avast) and Windows Firewall, cleaned cookies etc. I have spent some time with both Amazon and my server (PlusNet) trying to resolve this. It also occurs with Internet Explorer and Safari.
The problem lies within my own computer but doesn't seem to effect any other site than Amazon. The Connection Reset message does occur frequently, whether this is normal or not I do not know, but when retried usually goes away when surfing elsewhere
I can access Amazon using a neighbour's computer.

Thank you brinda. I hav eread the article you mention and have again cleared both cache and cookies but to no avail. I am still getting a "The connection was reset" message. Amazon tell me that he fault is with me rather than at their end as otherwise I would not be able to log in on a neighbour's computer.

I am playing in Pogo and cannot open the games even though the homepage and others will open. The message is THE CONNECTION WAS RESET WHILE THE PAGE WAS LOADING. How do I fix this???

I am playing in Pogo and cannot open the games even though the homepage and others will open. The message is THE CONNECTION WAS RESET WHILE THE PAGE WAS LOADING.
All my friends are playing and it seems I am the only one have this problem.

The "The connection was reset" error message can be caused by a bug fix for the BEAST (Browser Exploit Against SSL/TLS) attack that the server doesn't handle.
*[[/questions/918127]]
*[[/questions/918028]]

Keep getting this message - Tried your suggestions but to no avail.The connection was reset

The connection was reset
Start now.com keeps appearing in the search line - bad news!! Appeared upon installing Firefox 4.
Also, unable to perform any search using Bing - see message below
I'll be uninstalling Firefox - it's unusable with Windows 7 Ultimate - unless you can fix your problem
The connection to the server was reset while the page was loading.
The site could be temporarily unavailable or too busy. Try again in a few
moments.
If you are unable to load any pages, check your computer's network
connection.
If your computer or network is protected by a firewall or proxy, make sure
that Firefox is permitted to access the Web.

Does your proposed address (don't post it) in fact contain any of these forbidden characters, i.e. accented letters or punctuation signs?
If not it sounds like a glitch at the server end: the first thing to do is to give it a day or so and try again. If it still doesn't work you will have to contact Support.
To contact iCloud Support: if you currently happen to have AppleCare, either because you recently bought Apple hardware or have paid to extend the inititial period, you can contact them here:
http://www.apple.com/support/icloud/contact/
You will need the serial number of the covered hardware.
If you are not covered by AppleCare, then - in common with other free email services - there is no free support and you may be asked to pay a fee. You can reasonably insist that as it's their problem you shouldn't be charged.

I cannot upload photos into a web site-no problems with previous versions of firefox or IE(get error message The connection was reset)

I edit a web site set up by Joomla.
I copy & paste text to it and upload photographs.
I have been doing this successfully for months
but starting yesterday adding text is OK but when I try to upload a photo there is a delay of 3-4 minutes and then an error message saying "The connection was reset"

Your plugins list shows two Flash plugins and other outdated plugin(s) with known security and stability risks.
# Shockwave Flash 10.0 r45
# Shockwave Flash 10.1 r53
# Adobe Shockwave for Director Netscape plug-in, version 11.0
# Next Generation Java Plug-in 1.6.0_19 for Mozilla browsers
Flash Player uninstall: http://www.adobe.com/go/tn_14157 (this will remove the Firefox Flash plugin and the ActiveX control for IE)
Update the [[Flash]] and [[Shockwave|Shockwave for Director]] plugin to the latest version.
*http://www.adobe.com/software/flash/about/
*http://www.adobe.com/shockwave/welcome/
*http://www.adobe.com/downloads/
Update the [[Java]] plugin to the latest version.
*http://java.sun.com/javase/downloads/index.jsp (Java Platform: Download JRE)
Do a malware check with a few malware scan programs. 
You need to use all programs because each detects different malware. 
Make sure that you update each program to get the latest version of the database.
*http://www.malwarebytes.org/mbam.php - Malwarebytes' Anti-Malware
*http://www.superantispyware.com/ - SuperAntispyware
*http://www.safer-networking.org/en/index.html - Spybot Search & Destroy
*http://www.lavasoft.com/products/ad_aware_free.php - Ad-Aware Free
*http://www.microsoft.com/windows/products/winfamily/defender/default.mspx - Windows Defender: Home Page
See also "Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked and [[Searches are redirected to another site]]

Firefox 10.0.2 - Error Message - The connection was reset

Hello,
I'm trying to use firefox 10.0.2 on ESS EP7. The content or Homepage frame work is not being displayed. I am getting the message, "The connection was reset". If I click on Try Again, I get the same error. Does anyone have a suggestion for a fix.

Do a malware check with several malware scanning programs on the Windows computer.
Please scan with all programs because each program detects different malware.
All these programs have free versions.
Make sure that you update each program to get the latest version of their databases before doing a scan.
*Malwarebytes' Anti-Malware: http://www.malwarebytes.org/mbam.php
*AdwCleaner: http://www.bleepingcomputer.com/download/adwcleaner/ http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml
*SuperAntispyware: http://www.superantispyware.com/
*Microsoft Safety Scanner: http://www.microsoft.com/security/scanner/en-us/default.aspx
*Windows Defender: http://windows.microsoft.com/en-us/windows/using-defender
*Spybot Search & Destroy: http://www.safer-networking.org/en/index.html
*Kasperky Free Security Scan: http://www.kaspersky.com/security-scan
You can also do a check for a rootkit infection with TDSSKiller.
*Anti-rootkit utility TDSSKiller: http://support.kaspersky.com/5350?el=88446
See also:
*"Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked

Why has Firefox 16.0.2 under Windows 7 started to give "connection was reset" error only when accessing Yahoo Tech Goups, except first access of the day?

On first access of the day to Yahoo technical groups, I can always retrieve the opening screen, but get no further. Almost all subsequent accesses in that day to Yahoo tech groups using this computer return a "connection was reset error", although I have very occasionally seen a successful access. Rebooting the computer makes no difference. No other websites that I visit give this problem.
I am running Windows7 (auto updates) and Firefox 16.0.2. This is a problem that started about 3 weeks ago, possibly directly after a Windows7, Adobe Reader or a Firefox update. I have tried clearing all cookies and the cache in Firefox. The problem is not seen on other computers running different operating system versions or different browsers that are accessing the Yahoo site through the same internet gateway.

Thanks again for your suggestions and links. I have gone through those, and am sorry to say I am not really any further forward. I have also gone systematically through the yahoo cookies, deleting one at a time. The only one that makes any difference is the T cookie, which must retain the login status as deleting it forces a login at the next access. After a login I get up to about a minute of Yahoo tech group activity before the "connection was reset" error pervades. All the Yahoo cookies are back in place when this happens. Using Private Browsing makes no difference to this behaviour.

On opening I get message "The connection was reset. The connection to the server was reset while the page was loading" ??

On startup of Mozilla I recieve a message saying "The connection was reset ".
The connection to the server was reset while the page was loading.
Try again? After hitting the try again button it works.
== This happened ==
Every time Firefox opened
== After loading Firefox

I can connect http://www.bbc.co.uk/ & you may be interested in http://www.bbc.co.uk/iplayer/diagnostics
Is your problem with streaming audio broadcasts to and are you outside the UK ?
If so you may have fallen prey to the BBC's Content Distribution Network which often seems to produce problems they keep re-issuing advice such as:
*''Why am I having problems listening to BBC radio outside the UK, such as experiencing poor sound quality or the station is not working?25 May 2011 20:28'' [http://iplayerhelp.external.bbc.co.uk/help/outside_the_uk/radio_problems_international/ <-- this ]

"The connection was reset" only in Firefox - why?

I have a site that consistently gives "The connection was reset" every three or four clicks. Refreshing brings the page up fine. Server logs show no errors whatsoever, the hits all show 200 responses with no errors logged by back-end code. This only happens in Firefox. IE, Safari, Opera all work fine.
I've tried clearing cache, cookies, etc.
I've tried reinstalling Firefox.
I've tried reinstalling an older version of Firefox in case it's a recent bug.
I've tried disabling DNS prefetching.
I've tried just about every other remedy I can find on the internet.
Is there any kind of HTML or JavaScript that would cause the browser to throw a fit for no apparent reason?
Thanks.

I found this answer on this very site. I had the same issue and it was fixed instantly this way. It still does not answer why it happens though. I expect it will happen again sometime so keep this in the back of your mind for next time it occurs.
[http://support.mozilla.com/en-US/kb/Error%20loading%20web%20sites#w_interrupted-or-reset-connection Error loading web sites]
"If you can visit the website in other browsers but not in Firefox:
1. At the top of the Firefox window, click on the Firefox button, go over to the History menu and select Clear Recent History....
For Windows XP: At the top of the Firefox window, click on the Tools menu and select Clear Recent History....On the menu bar, click on the Tools menu, and select Clear Recent History....At the top of the Firefox window, click on the Tools menu, and select Clear Recent History....At the top of the Firefox window, click on the Tools menu, and select Clear Recent History....On the menu bar, click on the Tools menu, and select Clear Recent History....
2. In the Time Range to clear: drop-down, select Everything.
3. Click the arrow next to Details to display the list of items that can be cleared.
4. Select both Cookies and Cache.
5. Click Clear Now. "

The connection was reset message only appearing on mozillas support and addons site

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