The Creative Cloud utility doesn't seem to be downloading the trial version of Lightroom for me.

On the "Apps" tab, a spinning icon just keeps spinning and spinning....

OS X Version 10.9.5
Used both Firefox and Chrome
Cookies are enabled
Tried multiple times to uninstall and reinstalled the CC app
I can only quit the app through Activity Monitor, the "Quit" is greyed out under the gear in the app
I have Adobe CS6 installed and I can't uninstall those as I need them.
I just want Lightroom.
Thanks for helping.

Similar Messages

  • I just signed the creative cloud, and I'm not getting to use the purchased software. thank you

    I just signed the creative cloud, and I'm not getting to use the purchased software. thank you

    Rodrigo_1405 do you receive any specific error messages?  For information on how to install the Adobe Creative applications included with your membership please see Creative Cloud Help | Install, update, or uninstall apps.

  • I have purchased the creative cloud  software, but when I try to download it, it redirects me to purchase it. help?

    I have purchased the creative cloud  software, but when I try to download it,it says trial expired and redirects me to purchase it.

    Are you getting Trial Expired error message while launching CC apps like Photoshop , Illustrator.,...etc?
    Or you are getting Trial Expired message under Apps menu in Creative Cloud ?
    Are you using Windows computer or Mac ?

  • I purchased the Creative Cloud over a month ago and cannot get the apps to install.  What do I have to do?

    I purchased the Creative Cloud over a month ago and cannot get the apps to install.  What do I have to do?

    Nobody can tell you anything without proper system info or other technical details like what errors/ warnings you actually get.
    Mylenium

  • Hello, I recently downloaded a trial version of Lightroom and then decided to get the monthly photoshop membership.  When I launch Lightroom, my choices are to enter a serial number to continue the trial.  On the adobe website, it says "Yes.  You can conv

    Hello, I recently downloaded a trial version of Lightroom and then decided to get the monthly photoshop membership.  Now, when I launch Lightroom, my choices are to enter a serial number to continue the trial.  On the adobe website, it says "You can convert your trial to a Creative Cloud complete or single-app membership by purchasing on the Creative Cloud website. After you purchase your membership, your desktop product trial will automatically be licensed upon relaunch."  But this is not the case.  I do not want to risk losing my catalog and the work I have already done in Lightroom, so what should I do?

    Chat Now button near the bottom for Activation and Deactivation problems may help
    http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html
    OR
    Asked to sign in after paying may help
    -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
    or
    http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
    Membership and Payments http://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting- creative-cloud.html

  • I'm paying for the Creative Cloud student pack, but it suddenly turned into a trial pack when I redownloaded it.

    I'm paying monthly for Creative Cloud (student pack). It worked well, but when I switched my computer and redownloaded the creative cloud with its apps, it told me I was on trial and that I had to pay for the full version. The strange thing was that I was still paying at that time. I did log in properly when I downlaoded Cloud. I don't know what is wrong here. Please help, or I'll be losing my money in  a flash.

    Sign in, activation, or connection errors | CS5.5 and later, Acrobat DC
    Mylenium

  • Creative Cloud member. Where do I re-download the CC App?

    I recently reinstalled my operating system and ofcourse no longer have the Creative Cloud App to reinstall my Adobe Apps.
    Could anyone point me in the right direction to re-download the Creative Cloud App?
    Thank you in advance.

    For the CC desktop app itself?
    http://creative.adobe.com/products/creative-cloud
    For any other CC tool, with or without the desktop app? (direct link)
    http://prodesigntools.com/adobe-cc-direct-download-links.html

  • I just learned after purchasing the Creative Cloud that my OS is not supported by the Cloud.

    Can I download a program to my Windows Vista system to use my purchase or do I have to break down and go buy a new laptop?
    ty
    Spamandrice1

    Vista is not a supported OS under Creative Cloud anymore.
    Here is a link to an Adobe discussion on a POSSIBLE workaround I've been working on.   http://forums.adobe.com/thread/1453104
    Key is to open up all the Adobe products you wish to use first. Even then, the 64bit versions of Bridge and Photoshop won't work.
    You can also buy a copy of Windows 7 and upgrade your OS or buy a new computer. These are the alternative fixes.
    FYI, what the worthy Adobe Staff Member was referring to was downloading and BUYING the boxed CS6 versions of Adobe products. This is in no way applicable to your Creative Cloud subscription. Creative Cloud applications are available only through the Adobe Application Manager, there is no other way to download apps under Creative Cloud except by that method.

  • Why is creative cloud suddenly insisting that I am using an expired trial version?

    In the last few days when I attempt to use any Adobe product I am forced to log onto creative Cloud. I am getting a message that I am using an expired trial version.

    Sign in, activation, or connection errors | CS5.5 and later, Acrobat DC
    Mylenium

  • The Browse in Bridge option in PS CC 2014 doesn't launch Bridge, but instead opens the window of the Creative Cloud desktop app instead.  This behaviour is on both Mac and Windows.

    I recently installed all the of CC 2014 applications and noticed that in Photoshop CC 2014, when I choose the "Browse in Bridge" menu option it doesn't launch Bridge at all.  Instead it opens the Creative Cloud desktop application window instead.  I have the latest version of Bridge installed as well.  If I have Bridge running, the menu option also just opens the CC window and doesn't bring Bridge to the front either.  I have PS installed on both a Mac (10.9.3) and Windows (8.1) and the behaviour is the same.

    I only Run windows and my install of CC 2014 works correctly and launches Bridge CC.  Bridge CC was also updated to launch CC 2014 and not CC 14.2.1.
    Hers is my Photoshop CC 2014 help>System info...  You may want to compare your windows systems CC 2014 info to it.
    Adobe Photoshop Version: 2014.0.0 20140508.r.58 2014/05/08:23:59:59  x64
    Operating System: Windows 7 64-bit
    Version: 6.1 Service Pack 1
    System architecture: Intel CPU Family:6, Model:13, Stepping:7 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading
    Physical processor count: 12
    Logical processor count: 24
    Processor speed: 1995 MHz
    Built-in memory: 40886 MB
    Free memory: 35170 MB
    Memory available to Photoshop: 37118 MB
    Memory used by Photoshop: 90 %
    3D Multitone Printing: Disabled.
    Touch Gestures: Disabled.
    Windows 2x UI: Disabled.
    Image tile size: 1024K
    Image cache levels: 4
    Font Preview: Huge
    TextComposer: Latin
    Display: 1
    Display Bounds: top=0, left=0, bottom=1080, right=1920
    Display: 2
    Display Bounds: top=0, left=-1360, bottom=768, right=0
    OpenGL Drawing: Enabled.
    OpenGL Allow Old GPUs: Not Detected.
    OpenGL Drawing Mode: Advanced
    OpenGL Allow Normal Mode: True.
    OpenGL Allow Advanced Mode: True.
    AIFCoreInitialized=1
    AIFOGLInitialized=1
    OGLContextCreated=1
    glgpu[0].GLVersion="3.0"
    glgpu[0].GLMemoryMB=2048
    glgpu[0].GLName="Quadro 4000/PCIe/SSE2"
    glgpu[0].GLVendor="NVIDIA Corporation"
    glgpu[0].GLVendorID=4318
    glgpu[0].GLDriverVersion="9.18.13.3311"
    glgpu[0].GLRectTextureSize=16384
    glgpu[0].GLRenderer="Quadro 4000/PCIe/SSE2"
    glgpu[0].GLRendererID=1757
    glgpu[0].HasGLNPOTSupport=1
    glgpu[0].GLDriver="nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um"
    glgpu[0].GLDriverDate="20140429000000.000000-000"
    glgpu[0].CanCompileProgramGLSL=1
    glgpu[0].GLFrameBufferOK=1
    glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="4.40 NVIDIA via Cg compiler"
    glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[6553 6]
    glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[4]
    glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[192]
    glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[32]
    glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[32]
    glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]
    glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]
    glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[2048]
    glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[124]
    glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]
    glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1
    glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1
    glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1
    glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1
    glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1
    glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1
    glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1
    glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1
    glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1
    glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1
    clgpu[0].CLPlatformVersion="1.1"
    clgpu[0].CLDeviceVersion="1.1 CUDA"
    clgpu[0].CLMemoryMB=2048
    clgpu[0].CLName="Quadro 4000"
    clgpu[0].CLVendor="NVIDIA Corporation"
    clgpu[0].CLVendorID=4318
    clgpu[0].CLDriverVersion="333.11"
    clgpu[0].CUDASupported=1
    clgpu[0].CUDAVersion="6.0.1"
    clgpu[0].CLBandwidth=7.49454e+010
    clgpu[0].CLCompute=184.394
    License Type: Subscription
    Serial number: 96040035116912554961
    Application folder: C:\Program Files\Adobe\Adobe Photoshop CC 2014\
    Temporary file path: C:\Users\JOHNJM~1\AppData\Local\Temp\
    Photoshop scratch has async I/O enabled
    Scratch volume(s):
      F:\, 465.2G, 143.7G free
      C:\, 224.2G, 105.4G free
    Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2014\Required\Plug-Ins\
    Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2014\Plug-ins\
    Installed components:
       A3DLIBS.dll   A3DLIB Dynamic Link Library   9.2.0.112  
       ACE.dll   ACE 2014/04/14-23:42:44   79.554120   79.554120
       adbeape.dll   Adobe APE 2013/02/04-09:52:32   0.1160850   0.1160850
       AdbePM.dll   PatchMatch 2014/04/23-10:46:55   79.554276   79.554276
       AdobeLinguistic.dll   Adobe Linguisitc Library   8.0.0  
       AdobeOwl.dll   Adobe Owl 2014/03/05-14:49:37   5.0.33   79.552883
       AdobePDFL.dll   PDFL 2014/03/04-00:39:42   79.510482   79.510482
       AdobePIP.dll   Adobe Product Improvement Program   7.2.1.3399  
       AdobeXMP.dll   Adobe XMP Core 2014/01/13-19:44:00   79.155772   79.155772
       AdobeXMPFiles.dll   Adobe XMP Files 2014/01/13-19:44:00   79.155772   79.155772
       AdobeXMPScript.dll   Adobe XMP Script 2014/01/13-19:44:00   79.155772   79.155772
       adobe_caps.dll   Adobe CAPS   8,0,0,7  
       AGM.dll   AGM 2014/04/14-23:42:44   79.554120   79.554120
       ahclient.dll    AdobeHelp Dynamic Link Library   1,8,0,31  
       amtlib.dll   AMTLib (64 Bit)   8.0.0.45 BuildVersion: 8.0; BuildDate: Fri Mar 28 2014 20:28:30)   1.000000
       ARE.dll   ARE 2014/04/14-23:42:44   79.554120   79.554120
       AXE8SharedExpat.dll   AXE8SharedExpat 2013/12/20-21:40:29   79.551013   79.551013
       AXEDOMCore.dll   AXEDOMCore 2013/12/20-21:40:29   79.551013   79.551013
       Bib.dll   BIB 2014/04/14-23:42:44   79.554120   79.554120
       BIBUtils.dll   BIBUtils 2014/04/14-23:42:44   79.554120   79.554120
       boost_date_time.dll   photoshopdva   8.0.0  
       boost_signals.dll   photoshopdva   8.0.0  
       boost_system.dll   photoshopdva   8.0.0  
       boost_threads.dll   photoshopdva   8.0.0  
       cg.dll   NVIDIA Cg Runtime   3.0.00007  
       cgGL.dll   NVIDIA Cg Runtime   3.0.00007  
       CIT.dll   Adobe CIT   2.2.6.32411   2.2.6.32411
       CITThreading.dll   Adobe CITThreading   2.2.6.32411   2.2.6.32411
       CoolType.dll   CoolType 2014/04/14-23:42:44   79.554120   79.554120
       dvaaudiodevice.dll   photoshopdva   8.0.0  
       dvacore.dll   photoshopdva   8.0.0  
       dvamarshal.dll   photoshopdva   8.0.0  
       dvamediatypes.dll   photoshopdva   8.0.0  
       dvametadata.dll   photoshopdva   8.0.0  
       dvametadataapi.dll   photoshopdva   8.0.0  
       dvametadataui.dll   photoshopdva   8.0.0  
       dvaplayer.dll   photoshopdva   8.0.0  
       dvatransport.dll   photoshopdva   8.0.0  
       dvaui.dll   photoshopdva   8.0.0  
       dvaunittesting.dll   photoshopdva   8.0.0  
       dynamiclink.dll   photoshopdva   8.0.0  
       ExtendScript.dll   ExtendScript 2014/01/21-23:58:55   79.551519   79.551519
       icucnv40.dll   International Components for Unicode 2013/02/25-15:59:15    Build gtlib_4.0.19090  
       icudt40.dll   International Components for Unicode 2013/02/25-15:59:15    Build gtlib_4.0.19090  
       imslib.dll   IMSLib DLL   7.0.0.145  
       JP2KLib.dll   JP2KLib 2014/03/12-08:53:44   79.252744   79.252744
       libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  
       libiomp5md.dll   Intel(R) OpenMP* Runtime Library   5.0  
       libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0  
       LogSession.dll   LogSession   7.2.1.3399  
       mediacoreif.dll   photoshopdva   8.0.0  
       MPS.dll   MPS 2014/03/25-23:41:34   79.553444   79.553444
       pdfsettings.dll   Adobe PDFSettings   1.04  
       Photoshop.dll   Adobe Photoshop CC 2014   15.0  
       Plugin.dll   Adobe Photoshop CC 2014   15.0  
       PlugPlugExternalObject.dll   Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit)   5.0.0  
       PlugPlugOwl.dll   Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit)   5.0.0.74  
       PSArt.dll   Adobe Photoshop CC 2014   15.0  
       PSViews.dll   Adobe Photoshop CC 2014   15.0  
       SCCore.dll   ScCore 2014/01/21-23:58:55   79.551519   79.551519
       ScriptUIFlex.dll   ScriptUIFlex 2014/01/20-22:42:05   79.550992   79.550992
       svml_dispmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0  
       tbb.dll   Intel(R) Threading Building Blocks for Windows   4, 2, 2013, 1114  
       tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   4, 2, 2013, 1114  
       TfFontMgr.dll   FontMgr   9.3.0.113  
       TfKernel.dll   Kernel   9.3.0.113  
       TFKGEOM.dll   Kernel Geom   9.3.0.113  
       TFUGEOM.dll   Adobe, UGeom©   9.3.0.113  
       updaternotifications.dll   Adobe Updater Notifications Library   7.0.1.102 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   7.0.1.102
       VulcanControl.dll   Vulcan Application Control Library   5.0.0.82  
       VulcanMessage5.dll   Vulcan Message Library   5.0.0.82  
       WRServices.dll   WRServices Fri Mar 07 2014 15:33:10   Build 0.20204   0.20204
       wu3d.dll   U3D Writer   9.3.0.113  
    Required plug-ins:
       3D Studio 15.0 (2014.0.0 x001)
       Accented Edges 15.0
       Adaptive Wide Angle 15.0
       Angled Strokes 15.0
       Average 15.0 (2014.0.0 x001)
       Bas Relief 15.0
       BMP 15.0
       Camera Raw 8.5
       Camera Raw Filter 8.5
       Chalk & Charcoal 15.0
       Charcoal 15.0
       Chrome 15.0
       Cineon 15.0 (2014.0.0 x001)
       Clouds 15.0 (2014.0.0 x001)
       Collada 15.0 (2014.0.0 x001)
       Color Halftone 15.0
       Colored Pencil 15.0
       CompuServe GIF 15.0
       Conté Crayon 15.0
       Craquelure 15.0
       Crop and Straighten Photos 15.0 (2014.0.0 x001)
       Crop and Straighten Photos Filter 15.0
       Crosshatch 15.0
       Crystallize 15.0
       Cutout 15.0
       Dark Strokes 15.0
       De-Interlace 15.0
       Dicom 15.0
       Difference Clouds 15.0 (2014.0.0 x001)
       Diffuse Glow 15.0
       Displace 15.0
       Dry Brush 15.0
       Eazel Acquire 15.0 (2014.0.0 x001)
       Embed Watermark 4.0
       Entropy 15.0 (2014.0.0 x001)
       Export Color Lookup NO VERSION
       Extrude 15.0
       FastCore Routines 15.0 (2014.0.0 x001)
       Fibers 15.0
       Film Grain 15.0
       Filter Gallery 15.0
       Flash 3D 15.0 (2014.0.0 x001)
       Fresco 15.0
       Glass 15.0
       Glowing Edges 15.0
       Google Earth 4 15.0 (2014.0.0 x001)
       Grain 15.0
       Graphic Pen 15.0
       Halftone Pattern 15.0
       HDRMergeUI 15.0
       IFF Format 15.0
       Ink Outlines 15.0
       JPEG 2000 15.0
       Kurtosis 15.0 (2014.0.0 x001)
       Lens Blur 15.0
       Lens Correction 15.0
       Lens Flare 15.0
       Liquify 15.0
       Matlab Operation 15.0 (2014.0.0 x001)
       Maximum 15.0 (2014.0.0 x001)
       Mean 15.0 (2014.0.0 x001)
       Measurement Core 15.0 (2014.0.0 x001)
       Median 15.0 (2014.0.0 x001)
       Mezzotint 15.0
       Minimum 15.0 (2014.0.0 x001)
       MMXCore Routines 15.0 (2014.0.0 x001)
       Mosaic Tiles 15.0
       Multiprocessor Support 15.0 (2014.0.0 x001)
       Neon Glow 15.0
       Note Paper 15.0
       NTSC Colors 15.0 (2014.0.0 x001)
       Ocean Ripple 15.0
       OpenEXR 15.0
       Paint Daubs 15.0
       Palette Knife 15.0
       Patchwork 15.0
       Paths to Illustrator 15.0
       PCX 15.0 (2014.0.0 x001)
       Photocopy 15.0
       Photoshop 3D Engine 15.0 (2014.0.0 x001)
       Photoshop Touch 14.0
       Picture Package Filter 15.0 (2014.0.0 x001)
       Pinch 15.0
       Pixar 15.0 (2014.0.0 x001)
       Plaster 15.0
       Plastic Wrap 15.0
       PNG 15.0
       Pointillize 15.0
       Polar Coordinates 15.0
       Portable Bit Map 15.0 (2014.0.0 x001)
       Poster Edges 15.0
       Radial Blur 15.0
       Radiance 15.0 (2014.0.0 x001)
       Range 15.0 (2014.0.0 x001)
       Read Watermark 4.0
       Render Color Lookup Grid NO VERSION
       Reticulation 15.0
       Ripple 15.0
       Rough Pastels 15.0
       Save for Web 15.0
       ScriptingSupport 15.0
       Shake Reduction 15.0
       Shear 15.0
       Skewness 15.0 (2014.0.0 x001)
       Smart Blur 15.0
       Smudge Stick 15.0
       Solarize 15.0 (2014.0.0 x001)
       Spatter 15.0
       Spherize 15.0
       Sponge 15.0
       Sprayed Strokes 15.0
       Stained Glass 15.0
       Stamp 15.0
       Standard Deviation 15.0 (2014.0.0 x001)
       STL 15.0 (2014.0.0 x001)
       Sumi-e 15.0
       Summation 15.0 (2014.0.0 x001)
       Targa 15.0
       Texturizer 15.0
       Tiles 15.0
       Torn Edges 15.0
       Twirl 15.0
       Underpainting 15.0
       Vanishing Point 15.0
       Variance 15.0 (2014.0.0 x001)
       Water Paper 15.0
       Watercolor 15.0
       Wave 15.0
       Wavefront|OBJ 15.0 (2014.0.0 x001)
       WIA Support 15.0 (2014.0.0 x001)
       Wind 15.0
       Wireless Bitmap 15.0 (2014.0.0 x001)
       ZigZag 15.0
    Optional and third party plug-ins:
       CUR (Windows Cursor) NO VERSION
       GREYCstoration NO VERSION
       ICO (Windows Icon) NO VERSION
       Reduce Noise 7.0.0.0
       ScriptListener 13.0
       StarFilter Pro 3 3.0.3.0
       SuperPNG 2.0
    Plug-ins that failed to load: NONE
    Flash:
       Adobe Kuler
    Installed TWAIN devices: NONE

  • I can't seem to actually purchase the Creative Cloud

    I just get looped back to the creative cloud site.  I'm trying to get the $49.99 plan.  Whenever I try to launch any apps it just tells me to enter a license #.

    Hi,
    Please click on this link https://creative.adobe.com/plans and you may choose any plan to start using Adobe Creative Cloud Membership (CCM). Once, you purchase CCM with an active plan, launch any Adobe software installed on your computer, click on "License this software" and sign with your Adobe ID (your email) & password.
    Thanks & Regards,
    Rashish Gupta

  • Can't download cc apps. They won't show up on the creative cloud app.

    After several problems trying to install the Creative cloud app I finally got it to install after booting into safe mode. Now that CC is installed when I click on the tabs application tab it doesn't work. I also tried downloading it from the website which just prompts the creative cloud app and then it keeps loading on the application tab.

    Hi Neverask3 & Kazuum,
    Really sorry for the experience that you had with the Creative Cloud Desktop Application . Can I please request you to try the following Kb article and suggest if this works for you or not .
    App doesn’t open | Progress wheel spins continually
    If you are able to get the Applications populated in the Apps tab and the problem seems to be with the download , can I please request you to share a screen shot of the error message so that we can proceed in the same direction.
    Cheers,
    Kartikay Sharma

  • Why does the payment screen for the creative cloud change from english to portuguese?

    Why does the payment screen for the creative cloud change from english to portuguese?
    I'm trying to sign up for the photography creative cloud with lightroom 5 and photoshop. When I click on the "buy" button is takes me to the payment page, but my country changes from the U.S. to Argentina and the language changes also.
    I've tried contacting Adobe, but they're ways of contacting them are a pain in the ***. The chat doesn't work and I'm on hold forever when I call.

    Make sure that EVERY DETAIL is the same in every place you enter your information
    -right down to how you spell and punctuate the parts of your name and address
    Change/Verify Account https://forums.adobe.com/thread/1465499 may help
    -Credit card https://helpx.adobe.com/utilities/credit-card.html
    -email address https://forums.adobe.com/thread/1446019
    -http://helpx.adobe.com/x-productkb/global/didn-t-receive-expected-email.html
    -http://helpx.adobe.com/x-productkb/policy-pricing/change-country-associated-with-adobe-id. html

  • Getting a Dreamweaver Project on The Creative Cloud

    I've tried to download creative cloud several times but all i get is the adobe application manager. the creative cloud isn't listed as an application under the adobe application manager. because of this, i can't get into it unless i get into the online creative cloud account. when i try to download a file on the online creative cloud, the dreamweaver folder im trying to download doesn't even have the option of downloading. i'd like to sync up my desktop to the creative cloud, but i can't do that because i can't get the creative cloud app on my computer!

    Creative Cloud chat support (all Creative Cloud customer service issues)
    http://helpx.adobe.com/x-productkb/global/service-ccm.html

  • Photoshop Elements & The Creative Cloud

    Please add Photoshop Elements as part of the Creative Cloud! It may seem like Photoshop CS users don't need Elements, but many of us create products, tutorials and training for both programs and would really like the benefit of having it included with the rest of the Creative Cloud offerings. It's not an expensive program compared to the rest, but would be a really nice value added option to those of us subscribing. Thank you for your consideration.

    Hello,
    You answered a question in this forum in 2012; today in 2015, the link everyone here is talking about is still broken and gives the following message; "Access to this community or content is restricted. If you think this is a mistake, please contact your administrator or the person who directed you here." I realize that the participation on this forum thread seems to be minimal, but I see a post dated January 9 2015 . . . so folks are still interested in the concept of having Element 13 Premiere and Photoshop included in the Creative Cloud package.
    It would be nice if the link you offered as an answered to have your clients voices/votes heard . . . actually worked! its been over two years since a staff member even commented here.
    Anyway, just thought this would be in my vote to have Elements included.
    Sincerely
    T

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