The "Creative Cloud" window shows nothing but a spinning icon..
I just paid for the CC version of Photoshop. When I click "download" the creative cloud window pops up and all I see is a blue - spinning icon....nothing else happens.
Thoughts?
Thanks.
Hello,
I also had to do this experience.
Sometimes - for whatever reasons - CC doesn't "want" to work. In this case you should CC completely delete and reinstall by help of Adobe Creative Cloud Cleaner Tool. (A try to uninstall by own resources is not enough!)
I quote: ... helps resolve installation problems for Adobe Creative Cloud and Adobe Creative Suite (CS3-CS6) applications. The tool removes installation records for prerelease installations of Creative Cloud or Creative Suite applications. It does not affect existing installations of previous versions of Creative Cloud or Creative Suite applications.
Please use: http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html and follow the prescribed sequence of operations
If necessary and for further questions and if "open" please use chat, I had the best experiences.
Hans-Günter
Similar Messages
-
I can't finish the installation of Acrobat XI Pro, because a window pops up and tells me to close the SafariNotificati application, but i haven't got anything open other that the Creative cloud window, it always stops at 42%, what can I do? All other applications downloaded without any problem
I am having a similar problem. Running Xp.
Latest revision of firefox.
After using firefox for a while if I exit, parent.lock is locked and i have to reboot to reload firefox.
I have killed all firefox applications from task manager (usually there are none). and I have tried 3 different "file unlock" programs including unlocker to no avail.
I also recently installed a program that shows -all- open files, and parent.lock is not listed, and thus not closable/unlockable from there. -
why i can't install muse cc? ,the purchasing process is complete but the creative cloud window just stays charging...
i already tried with chrome and safari navigator..Have you installed the Adobe Application Manager from creative.adobe.com?
-j -
How do I maximize the Creative Cloud window
Is there a way to maximize the Creative Cloud window. I have Windows 7. It opens so small and I cant brows for market vector items etc one at a time in a window that small that is just not gonna happen. I found the market on the internet through a browser and it shows me as logged in to my account but it still says trial trial and i cant actually browse for any products.
I think maybe it thinks I am using a little phone maybe?
-
Photoshop Browse in Bridge option opens the Creative Cloud window and not Bridge
Hi,
In the Photoshop CC File menu the "Browse in Bridge" opens up the Creative Cloud window and asks whether I want to install a different version of Bridge. I did the new installation once already but the problem is still there. The situation is the same over and over again. What to do? It's possible to get fro Bridge to PS but it's not possible to get from PS to Bridge.
Thanks for help.BLANK Cloud Screen http://forums.adobe.com/message/5484303 may help
-and step by step http://forums.adobe.com/thread/1440508?tstart=0
-and http://helpx.adobe.com/creative-cloud/kb/blank-white-screen-ccp.html -
I've downloaded the Creative Cloud, once completed the creative cloud window pos up with spinning whell in center then the entire window disapears. How do I get it to remain open so that I can download programs needed
right click the executable > click 'run as administrator'.
-
I have downloaded the trial version of photoshop but cannot initiate it on my computer. I have an icon creative cloud on my desktop but no photoshop icon can anybody help me
Rave created the discussion
"I have downloaded the trial version of photoshop but cannot initiate it
on my computer. I have an icon creative cloud on my desktop but no
photoshop icon can anybody help me"
To view the discussion, visit:
https://forums.adobe.com/message/6770541#6770541
> -
I recently purchased the creative cloud and installed photoshop but now when I go to open the application it tells me theres a configuration error. It suggests restarting or contacting customer support but I thought I'd try this first. the error code is error: 213:19. Does anyone seeing this please have any advice on what to do?
This is an open forum, not Adobe support... you need Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"
or
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html -
I just have dowloaded the creative cloud on my PC, but I cannot connect me with my ID each time I try it says you have been disconnected! why?
Chat Now button near the bottom for Activation and Deactivation problems may help
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html
OR
Membership and Payments http://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting- creative-cloud.html -
Hi, I just purchased a Creative Cloud plan. When I open the Creative cloud, there is nothing there. How do I install apps from creative cloud?
Hi la dama cooks,
I believe you are getting the blank Creative cloud applications.
Please refer to the threads below where the issue has been resolved:
Win: New Creative Cloud App unusable: it's blank!
Mac: Cloud Desktop App is blank?
Regards,
Sheena -
The applications won't come up in the Creative Cloud window
I am downloading Creative Cloud. The window pops up that should list the applications but nothing shows up and the Creative Cloud icon is grayed out.
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html -
When I click onto Apps in the Creative Cloud Dialogue box, nothing comes up.
I've downloaded the Creative Cloud Installer and I click onto it but nothing comes up in the Apps so I Can't install Indesign.
Pinkjjj please see How do I install the apps, when all I get is a spinning dial in Creative Cloud? I can't get past the spinning dial! where this topic was just discussed.
-
Can I install the creative cloud on multiple machines but not use it or pay until activate it
I would like to install the Creative Cloud software on several machines now but not use it or pay for it on all the machines until the person using that machines needs it then they can pay to activate it. Is it okay to have the software installed on lots of machines but not activated?
Hi There,
If the software is installed on the machine and it is not activated, you would not be able to use it once the trial is expired after 30 days.
Whenever, you wish to use it, you can buy it and can start using it.
Thanks,
Atul Saini -
I have been subscribing to the 9.99 lightroom and photoshop for almost a year. Yet when I go to the Apps tab on the Creative Cloud it repeatedly says I need to install lightroom. However, for photoshop it says I need to update the application. When I check in Lightroom under check for updates, it says my software is up to date. Why is this happening?
Whenever Lightroom is shown as an install in the creative cloud manager, that is an indication that there is an update available. There is a Lightroom 5.7.1 update that has been released. But there isn't really an update process for Lightroom other than to install the newer version. The 5.7.1 update had some bug fixes and support changes for a Sony camera, I believe.
-
I have been subscribing to the 9.99 lightroom and photoshop for almost a year. Yet when I go to the Apps tab on the Creative Cloud it repeatedly says I need to install lightroom. However, for photoshop it says I need to update the application. When I check in Lightroom under check for updates, it says my software is up to date. Why is this happening?
Whenever Lightroom is shown as an install in the creative cloud manager, that is an indication that there is an update available. There is a Lightroom 5.7.1 update that has been released. But there isn't really an update process for Lightroom other than to install the newer version. The 5.7.1 update had some bug fixes and support changes for a Sony camera, I believe.
Maybe you are looking for
-
Problem in installing Oracle BPEL process manager 10.1.3.1.0
Hi I have started with installing oracle bpel PM using soa_windows_x86_101310_disk1.zip from oracle site. After proceeding for some time installation failed prompting "could not create java virtual machine". after searching in few forums, i have stop
-
Revision: 7830 Author: [email protected] Date: 2009-06-14 15:57:29 -0700 (Sun, 14 Jun 2009) Log Message: Update ASDoc on the new backgroundFrameRate property to WindowedApplication, to by default reduce the CPU usage in cases where an app is no
-
Which disc(s) do I use to install Photoshop & Premiere 10 on my Windows 8 laptop?
-
I'd like to stop notifications so I can actually use my computer for work, not a toy where I am constantly swiping away annoying popups. Some items I was "allowed" to remove from notification center (none should be included, by default.) Additional
-
Reformatting Mac with downloaded Lion?
Hey! Is it possible to reinstall Lion like the following? Download os x lion from app store Burn the .dmg to a disc Insert disc into Mac Boot, holding down C (?) I've got questions. There are several types of