The default search engine should be google, but I cannot get rid of Ask; and firefox help returns many, many subjects not related to selecting search engine. How to cure Ask?

change from google to ask occurred without my conscious involvement; cannot find a place to alter that selection.

Please see https://support.mozilla.com/en-US/kb/Search%20bar?s=default+search+engine&r=1&as=s#w_switching-search-engines

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I have an app update on my phone through the app store, but i dont have that app and when i hit update it says the item is no longer available for sale,, but i cannot get rid of the little 1 at the corner of the app store app,, how can i get rid of it

i have an app update on my phone through the app store, but i dont have that app and when i hit update it says the item is no longer available for sale,, but i cannot get rid of the little 1 at the corner of the app store app,, how can i get rid of it,, i have iphone 5

You installed a hacked app, originally from the Mac App Store. It contains the receipt for a different app, downloaded using an account that you don't control. You need to identify and remove the hacked app.
Important: The app you need to remove is not necessarily the one named in the App Store notice. For example, if the App Store says you need to update "Twitter," the hacked app may be "Angry Birds" or something else entirely. Don't make any assumptions about which app you're looking for. To find it, you have to carry out a systematic search.
Triple-click anywhere in the line of text below on this page to select it:
kMDItemAppStoreHasReceipt=1
Copy the selected text to the Clipboard (command-C).
In the Finder, press the key combination command-F to open a search window, or select
File ▹ Find
from the menu bar. In the search window, select
Search: This Mac
from the row of tokens below the toolbar. Below that is a popup menu initially showing Kind. From that menu, select Other...
A sheet will drop down. In that sheet, select Raw Query and click OK or press return.
Now there will be a text box to the right of popup menu. Click in that box and paste (command-V).
The search window will show all the App Store products you've installed. Compare those search results with the list of your purchases from the App Store. To see the complete list, you may need to unhide hidden purchases. If any apps were download from the App Store using other Apple ID accounts that you control, sign in to the store under each of those ID's and check the purchases.
At least one of the items listed in the search window is not among your purchases in the App Store. Move each such item to the Trash. You may be prompted for your administrator password. Empty the Trash.
Log out and log back in. Test.

My Ipod is stuck in recovery mode with the plug in to itunes thing on the screen I tryed to restore it but I keep getting a error 28 and I tryed to do the reset thing but it did not work what do I do?

My Ipod is stuck in recovery mode with the plug in to itunes thing on the screen I tryed to restore it but I keep getting a error 28 and I tryed to do the reset thing but it did not work what do I do?

Hi,
You could see if this helps...
DFU Mode / Unable to Update or Restore
http://support.apple.com/kb/HT1808
DFU Mode
Open iTunes and Connect the iPod to your Mac
Press and Hold the Sleep/Wake Button and the Home Button at the Same Time
After 10 Seconds release the Sleep/Wake Button until iTunes tells you it has Detected an iPod in Recovery Mode...
The Phone Screen will remain Black... Now Restore.
Backing up, Updating and Restoring
http://support.apple.com/kb/HT1414

I was searching on safari and suddenly a pop up appeared advising I had won an iphone, I cannot get rid of it and it means I cannot use safari how do I get rid, oh and I am a new mac user so simple is best !!

I was searching the internet on safari and a pop up appeared advising I had won an iphone !!! I cannot get rid of it and now cannot use Safari, please help, oh I am new to a mac so simple is best !!

HI..
Open the Finder by clicking the Finder icon in your Dock.
From the menu bar at the top of your screen click Go > Go to Folder
Typs this exactly as you see it here ~/Library/Safari
Click Go
Move these files from the Safari folder to the Trash.
LastSession.plist
Downloads.plist
History.plist
Quit then relaunch Safari.
edited by: cs

Every ten minutes a popup on my 4s appears saying "unable to download" with the option of "done" or "retry". I can't get rid of it and I can't find out what it's trying to do!

Every ten minutes a popup on my 4s appears saying "unable to download" with the option of "done" or "retry". I can't get rid of it and I can't find out what it's trying to do! theres noting pending on the App Store or iTunes. Nothing failed. I've reset my settings. Logged out and back into itunes. It's really annoying as rinsing my data!

After talking to Apple for 3 hours I figured it out myself.
Tre here was a singular failed song on iTunes on the computer that was trying to download and messing everything up. Maybe if you use iTunes on the computer and have a little mooch you'll find the same thing. I think it was hidden in the purchased part of it

I upgraded today to lion but I cannot get my entourage calendar and contacts to sync

I upgraded today to lion but I cannot get my entourage calendar and contacts to sync

Hard to say with such sparse information. Do you have backups?

I have a new MacBook Pro. While getting rid of voice over I ended up with a black box with icons in it and I cannot get rid of it and I can't get off the home screen

I have a brand new MacBook Pro . I got into voice over and then figured out how to stop that but now have a black box in the middle of the home screen and that box has a bunch of icons .....(Keyboard, pointer etc) I cannot get it to close and I'm not able to go past the home screen. Help

If you click on that window, the menu bar should change to whatever program that is. Then click the program name and click Exit.
If that doesn't work, click the Apple icon, then Force Quit. Look for something that says Not Responding and quit it.
Last... if nothing else works reboot and see if that does it.

My iTunes told me I need to uninstall mobile device support and iTunes. I did. The tried to reinstall iTunes and told me my computer cannot get rid of old iTunes. Help!

Plug my iPod into computer and iTunes told to uninstall mobile device support and iTunes, I did and as I try to reinstall iTunes, it told me my computer cannot get rid of old iTunes and to contact technical support. My computer is hp windows and my iPod touch is a 3rd generation I believe.

(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

HT5372 The icloud message appears on my ipad screen when i turn it on. I cannot get rid of it and the screen is frozen. It will not respond to anything. I cannot even turn the ipod off completely.

I am having trouble with my ipad. When I turn it on the message that I have not backed up my iphone appears on the screen. I cannot get rid of it or acces anything. The screen is frozen. I cannot even turn it off.

Hello Juno2162,
Thank you for providing the details of the issue you are experiencing with your iPad. I recommend following steps in the tutorial below to address an issue like this. I think the step to reset your iPad may be particularly useful in this scenario:
To reset iPad, press and hold the Sleep/Wake button and the Home button at the same time for at least 10 seconds, until the Apple logo appears.
You can find the full tutorial here:
Frozen or unresponsive iPad
https://www.apple.com/support/ipad/assistant/ipad/
Thank you for using Apple Support Communities.
Best,
Sheila M.

Yesterday an extra Google Search Box was placed in the body of one of my home pages. Cannot get rid of it.

I use Firefox as my reading browser and sometime ago stumbled upon a method to make the most visited sites readily available by having photos of their sites as a supplemental home page. Yesterday a large Google Search box was added at the top of that page that I neither want nor need. I search from the address bar. Always have. I've done everything recommended to reset the home page and nothing seems to work. How do I get rid of that space hogging search field (it reduced the size of the 9 site photos that formerly occupied that page;I just click on the page to open a site). I captured a screen shot, but it seems to be awfully large. Can I get rid of it? It just showed up yesterday.

In order to uninstall a possibly unwanted extension, please do the following:
#Click the menu button [[Image:New Fx Menu]] and choose Add-ons.
#Once the Add-on Manager has opened in a new tab, click the ''Extensions'' button on the left side of the window.
#You should now see a list of your installed extensions on the right side together with buttons on the right side of each extension.
#To remove an extension from Firefox, simply click the Remove button. You should see a message that informs you about the successful removal of the add-on.
#Note that some add-ons require a Firefox restart to be removed completely. To perform a Firefox restart after the add-on removal, click the ''Restart now'' link in the message.
You can find further information about uninstalling extensions in the following articles:
*[[Disable or remove Add-ons]]
*[[Remove a toolbar that has taken over your Firefox search or home page]]

I have Firefox set as home page, can't get default browser to change from google to bing. DO NOT trust google any more but can't get rid of it. Please help!

I do not want to use google as the default search engine on my home page. I was able to change it no problem on IE explorer. Cannot change on firefox no matter what I try.

go to Fireofx>Addon>Extension and check if any unknown toolbar are installed or not

I am trying to sync my new MacBook Air iCal with my iMac calendar. I can get it to sync if my iMac is set to MobileMe calendar, but I cannot get rid of iCal which keeps coming up with an error message.

I am trying to sync my new MacBook Air iCal with my iMac calendar. It will synce with MobileMe calendar on the iMac, but I can't get rid of iCal on the iMac and this one keeps coming up with an error message.

About the only thing you can try is using the Online Internet Recovery system to reinstall Lion on your Mac over the top of the current install. that will reset all system files and should not touch your personal files or the apps you have installed.
Or iof you have a recent Time Machine backup use that to restore your Mac to that point in time.

I changed email address, i updated in the manage apple id page, saved info but I cannot get into my iphone because the old email address keep showing up. How can I get the old address off my iphone??

help me please to remove my old email address on my iphone. I already changed the address on the apple id page, but it hasn't tranferred to the phone and I cannot use my iphone. My head is about to explode!

Welcome to the Apple community JB.
If you mean that Find My Phone is asking for a password to a different Apple ID to your current Apple ID.
This feature has been introduced to make stolen phones useless to those that have stolen them.
However it can also arise when the user has changed their Apple ID details with Apple and not made the same changes to their iCloud account/Find My Phone on their device before upgrading to iOS 7, or if you restore from a previous back up made before you changed your details.
The only solution is to change your Apple ID back to its previous state with Apple at My Apple ID using your current password, you don’t need access to this address if it’s previously been used with your Apple ID, once you have saved these details enter the password as requested on your device and then turn off "find my phone" and delete the account from your device.
You should then change your Apple ID back to its current state, save it once again and then log back in using your current Apple ID. Finally, turn "find my phone" back on once again.
This article provides more information about Activation Lock.

I open Mail, and a new message screen comes up. I cannot get rid of it, and I cannot get to the mail in my mailbox???

When I try to open my mail (not IMail) a new message screen comes up on my iPad (version 8.1.3 (12B466), and I cannot cancel it; it prevents me from getting to the mail in that mailbox.

Try a reset: Simultaneously hold down the Home and On buttons until the device shuts down. Ignore the off slider if it appears. Once shut down is complete, if it doesn't restart on it own, turn the device back on using the On button. In some cases it also helps to double click the Home button and close all apps BEFORE doing the reset.

HT201407 I just received my new iPhone 5c and cannot open it to insert the SIM card. The instruction say to "slide to open" but I cannot open it! Please help!

I just received my new iPhone 5c and cannot open it to insert the SIM card. The instructions say to "slide the back off" the phone but I cannot get it to open. Please help?

Huh...? Where did you get it? And what instructions are you looking at? The instructions do NOT tell you to slide the back off. The back doesn't come off. The Sim slot is on the right side of the phone. You use the tool that came with it or a paper clip to eject the SIM tray and put your Nano-SIM in it.

The default search engine should be google, but I cannot get rid of Ask; and firefox help returns many, many subjects not related to selecting search engine. How to cure Ask?

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