The dirth of help that ADOBE offers to it's victims when things go wrong.

Question

Once, yes Once I did actually get a bit of human interaction via email,
unfortunately, I think the problem was too much for the guy 'cos despite me responding to each and every mail,
Adobe suddenly stopped "receiving" them and closed the case due to my "lack of response"
If anyone from the illusive [email protected] is reading, the case concerned was #181354184
Having now found this file "{E2883E8F-472F-4FBO-9522-AC9BF37916A7}"
which proclaims to be a (broken) Active X component of "GetPlus",
I am totally unable to remove it from my machine.
Just why I should be afflicted by this digital dogmess I don't know since I never knowingly downloaded GetPlus.
Well, would anyone in their right mind?

Answer 1

Hi eidnolb,
As you can probably gather from the distinct air of dis-illusionment in my initial post, I'm getting to the end of my tether with this problem and not too impressed with Adobe and their staff!
My apologies for not advising the basics,
I'm running Vista Ultimate SP2, and Internet Explorer Version 8.0.6001.18943 no other browsers installed.
Following your link, informs me that "Flash version 10,1,82,76 is installed".
The file I'm trying to eradicate only seems to exist in "Windows>Downloaded Program Files".
Right clicking the file only gives the context menu "Properties" which proclaims this file to be zero bytes and "damaged",
On the general tab of the Properties window there is a link under "Code Base" -http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab,
But in their wisdom Adobe have omitted to give any explanation as to where this link will take me, what the file is that immediately requests that it is downloaded, or what to do with the blessed thing once it's sat on my desktop.
It's a ".cab" file by the way....I haven't dared to open it for fear of what might jump out!!!
I digress, ...the only other method of removing this file seems to be to highlight it (in Downloaded Program Files) and select either "Remove Program File", or plain old-fashioned "Delete" from the "File" tab....both commands are ignored!
Ah, I hear you say, go to "Programs and Features"......would that it were so simple, there is no mention of "GetPlus" in the list, nor any others that might at some stretch of the imagination be somehow tenuously connected thereto.
I think I've just about covered all avenues explored so far...I just hope you can shed some light!
Thanks ,