The Document Information Panel Was unable to load. Please Help

Question

Hello all,
I just recently created my own custom Document Panel in InfoPath. I uploaded it into a custom content type. I applied this to a document library and it is the standard document panel for creating a new document within that document library. When I click
"New document" I get this error..
The Document Information Panel was unable to load. THe document will continue to open. For more information, contact your system administrator.
Details:
Document Information Panel cannot open a new form.
The form cannot be opened. To fix this problem, contact the form designer.
Form template: http://Mysite/_cts/DIPTestContentType/Myfirstform.xsn
The SOAP response indicates that an error occurred on the server:
Exception of type 'Microsoft.SharePoint.SoapServer.SoapServerException' was thrown.
<detail><errorstring xmlns="http://schemas.microsoft.com/sharepoint/soap/">No item exists at http://Mysite/My DIP Test.docx.  It may have been deleted or renamed by another user.</errorstring><errorcode xmlns="(html
for the error code..had to delete it because my body text cannot contain images or links until my account is verified but it is a link to Microsoft support)
...It appears that it is not locating the custom Document Panel.
Could anyone point me in the right direction?
Thanks

Answer 1

Hi Alex,
According to your description, my understanding is that the error occurred when opening a document from SharePoint.
Is this document information panel customized?
I recommend to re-edit the document information panel template to see if the issue still occurs.
Please go to the Library setting > click the corresponding content type(need to enable managed of content types in Advanced settings) > click Document Information Panel settings.
If the issue still occurs, please check if the command below can help(change the site URL and the library name in the code):
Apply-Fix -siteUrl "http://your site URL "
function Apply-Fix($siteUrl)
clear
Add-PSSnapin "Microsoft.SharePoint.Powershell" -ErrorAction SilentlyContinue # -EA 0
[Environment]::CurrentDirectory=(Get-Location -PSProvider FileSystem).ProviderPath
foreach ($spwTarget in (Get-SPSite $siteUrl).RootWeb.Webs) {
Write-Host "Checking Web: " $spwTarget.Url
$list = $spwTarget.Lists["your library name"]
$fields = $list.fields
foreach($field in $fields)
if($field.SourceId -eq '{$ListId:your library name;}')
$schemaxml = $field.SchemaXML
$schemaxmldata = [xml]$schemaxml
$schemaxmldata.Field.SetAttribute("SourceID", $list.ID)
$schemaxml = $schemaxmldata.get_InnerXml()
$field.SchemaXML = $schemaxml
$field.Update()
Write-Host "Fixed" $field.Title "field in the library"
Write-Host "Done."
Best regards.
Thanks
Victoria Xia
TechNet Community Support