The download disk get to 99% after

the download disk get to 99% after reading the wireless hookup them states ti takes too long to load. then it says to restart pc

Hi @tummies ,
I see that you are having issues installing the printer software. It gets to 99% and times out. I would really like to be able to help you resolve this issue.
I believe after connecting the USB for the initial setup, the Universal Driver is being installed instead of the Laserjet driver, which is causing this error. Please follow the steps below to see if we can get you up and running.
Disconnect the USB cable.
Run the uninstall from the CD.
Touch the Windows key and the E key to access the computer window.
Right click on the CD for the printer, left click open in a new window, double click on uninstall.
Perform a clean boot before installing the software again. How to perform a clean boot in Windows.
Right after connecting the USB cable, follow this document immediately so you won't get the Fatal error again. A Fatal Error Displays During Software Installation. After this is done the installation should continue. Then you can configure the wireless.
Test the printer.
Then you will have to go back and enable the Startup programs and turn the Antivirus Software back on again.
If you need further assistance, just let me know.
Have a great day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

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