The email adress and password I use has been hacked and I need to cancel my account but keep my money. Anyway how can I do that? I am asking on my sister's account.
Hello apple users,
My email adress was hacked and unfourtunetly, I used the exact same password for my itunes account. I can no longer acess or use my apple I.D. I was wondering if there was anyway I could cancel my itunes account but keep the money that I have in there. My sister was kind enough to let me use her account to post this and it would be most greatful if I got an answer soon. Thank you.
If you are able to get into the email that you signed up with, you can reset your password.
http://support.apple.com/kb/HT1911
if you can't then contact apple. Read the below article
http://www.ehow.com/how_8759007_do-report-itunes-being-hacked.html
If you are connecting a credit card to your account, contact your credit card people.
I hope this helps and that you can recover your stuff soon
Good Luck
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a manual backup should help to transfer your data and apps.
Disable autosync in itunes, connect your phone, right click on it in the device list and choose backup. iTunes will backup your phone without syncing and save data, pictures taken with the phone and settings to the new itunes library.
See what's included in this backup here: http://support.apple.com/kb/HT1766
After that, transfer your purchases the same way by choosing "transfer purchases", to copy all apps and bought media from the Store to your computer.
Set up at least one contact and event on your computer to be able the merge your calendars and contacts after your phone got wiped during the first sync.
The rest of the data can be restored again from the manual backup you made before.
Music is one way only, from the computer to your device, unless you bought the songs in itunes and transferred your purchases.
There is 3rd party software out there, but not supported by Apple, see this thread: http://discussions.apple.com/thread.jspa?threadID=2013615&tstart=0
Restoring: http://support.apple.com/kb/HT1414
Apps can be downloaded again for free, in case you missed some: http://support.apple.com/kb/HT2519
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