The email I used for my security questions I no longer use so I can't change my security questions . What do I do now ?

the email I had set for my security question help I no longer use and I do not remember my security questions .

You need to ask Apple to reset your security questions; this can be done by clicking here and picking a method, or if your country isn't listed, filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(110465)

Similar Messages

  • HT201363 I have a lot of money on my Apple ID but when I try to buy something it ask for my security questions that I do not remember the answers to. I also don't have access to the email I used to set up my Apple ID but I do know the password how do I fi

    I have a lot of money on my Apple ID but when I try to buy something it ask for my security questions that I do not remember the answers to. I also don't have access to the email I used to set up my Apple ID but I do know the password how do I fix this ?

    You need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (105412)

  • HT201363 I want to change the email address used as rescue email for my security questions. But I can't remember the answers to the security questions and I dont have access to the rescue email anymore. Please help.

    I want to change the email address used as rescue email for my security questions. But I can't remember the answers to the security questions and I dont have access to the rescue email anymore. Please help.

    -If you established a rescue email address, there will be a link on the "Passwords & Security" page of id.apple.com.  Clicking the link will send the reset to your rescue email address (NOTE:  This is not the same address as your Apple ID email)
    -If there is no link on the page, then you didn't establish a rescue email address.  Contact AppleCare at 800.694.7466 (If you are in the US), and ask for account security.  You will need to answer some questions to verify your identity, AND you will need access to a computer to generate a temporary support pin.
    -If you are not in the US, click http://support.apple.com/kb/HT5699 - Apple ID: Contacting Apple for help with Apple ID account security
    HTH

  • I forgot my password for my iTunes account and the email that is associated with my iTunes account no longer works. How do I recover my password and be able to change my security questions?

    I forgot my password for my iTunes account and the email that is associated with my iTunes account no longer works. How do I recover my password and be able to change my security questions?

    Forgotten Security Questions / Answers...
    See Here > Apple ID: Contacting Apple for help with Apple ID account security
              Ask to speak with the Account Security Team...
    Or Email Here  >  Apple  Support  iTunes Store  Contact
    More Info >  Apple ID: All about Apple ID security questions
    Note:
    You can only set up and/or change a Rescue Email Before you forget the questions/answers

  • HT5312 I no longer have access to the email address used as my Apple ID and when I choose to answer security questions, my DOB had to have been originally entered incorrectly because it keeps failing.  How do I get rid of my old Apple ID and create a new

    I no longer have access to the email address used as my Apple ID and when I choose to answer security questions, my DOB had to have been originally entered incorrectly because it keeps failing.  How do I get rid of my old Apple ID and create a new one?

    Contact Apple, either through the link in that article or by phoning them. Alternatively, just create a new Apple ID; previous iTunes Store purchases won't be transferred to it.
    (79271)

  • I am having trouble with the email that is confirming my security questions, it says it has sent it to my gmail but i have checked the email account and nothing has been sent, i have waited 24 hours for it and still nothing

    i am having trouble with the email that is confirming my security questions, it says it has sent it to my gmail but i have checked the email account and nothing has been sent, i have waited 24 hours for it and still nothing.

    Hi Cara154,
    If you are having issues receiving the email verification for your security questions, you may find the following article helpful:
    When you provide a rescue email address during Apple ID creation, you will receive an email from Apple to verify that the email address provided is accurate. If you don't see an email from Apple asking you to verify your rescue email address, you may want to check your SPAM folder. If you still haven't received the email from Apple, you can sign in to My Apple ID (appleid.apple.com) to resend your rescue email address. To resend your verification email, click on Password & Security. Then, click the Resend link located in the Rescue Email Address section.
    Apple Support: Rescue email address and how to reset Apple ID security questions
    http://support.apple.com/kb/ht5312
    Regards,
    - Brenden

  • HT201209 I tried to use my iTunes account for the first time but it won't let me purchase anything because idk my security question. what do I do now?

    I tried to purchase something on my iTunes account for the first time but idk my security question. what do I do now?

    Frequently asked questions about Apple ID
    http://support.apple.com/kb/HE37
    My Apple ID
    https://appleid.apple.com

  • I created an Apple ID for iTunes using a work email address and left that company before I had an opportunity to change the email and password for that account.  How do I change the email address to a new one that I can access?

    I created an Apple ID for iTunes using a work email address and left that company before I had an opportunity to change the email and password for that same account.  Now I can't seem to login to that account and I can't choose the option for forgot password because it will send email to the old workplace.  How do I change the email address to a new one that I can access?

    If you remeber the password to that Apple ID then follow these steps
    1 - Make sure you have an email address that is NOT an Apple ID
    2 - Go to AppleID.Apple.com
    3 - Where it reads Manage Apple ID - Sign in
    Once you are signed in want to make sure the email address you are wanting to use is NOT set up as a "Recovery/Rescue" email for this account.
    [To check this - Main page where you see Primary ID - below do you see the email address you want to use listed towards the bottom? Yes - Delete / No - Good ./. If made any adjustments "Save" Next on the left select "Password & Security" - Answer your security questions you set up "if you have any" then scroll towards the bottom and check to see if you see the email address you want to use. Yes - Delete / No - Good] <-> Also you can change your password on this page as well. Any adjustments made "Save"
    Once this is done go back to the main page where you should read "Primary ID" and change the email address that is showing to the new email address youo want. "Save" Done
    I learned this not to long ago and worked for me. Hope this helps you!

  • The email they are sending my security question reset to is not the right one and I can't change it

    I have recently been asked to supply security question answers when trying to download an app. When I didn't remember answering any, I attempted to do reset by following the instruction to manage my account, but the reset security question email isn't correct and there does not appear to be a way to change it.  My verified email on my account is correct so I don't know why it would use a different one.

    http://support.apple.com/kb/HT5312
    -If you established a rescue email address, there will be a link on the "Passwords & Security" page of id.apple.com.  Clicking the link will send the reset to your rescue email address (NOTE:  This is not the same address as your Apple ID email)
    -If there is no link on the page, then you didn't establish a rescue email address.  Contact AppleCare at 800.694.7466 (If you are in the US), and ask for account security.  You will need to answer some questions to verify your identity, AND you will need access to a computer to generate a temporary support pin.
    -If you are not in the US, click http://support.apple.com/kb/HT5699 - Apple ID: Contacting Apple for help with Apple ID account security
    HTH

  • HT201441 i am the first owner of my iphone i erase all data and i am trying to open the phone but its does the same thing like the first photo and i cant find my first apple id because i have deleted the email i used for it because i maked a new one pleas

    i am the first owner of my iphone i erase all data and i am trying to open the phone but its does the same thing like the first photo and i cant find my first apple id because i have deleted the email i used for it because i maked a new one please help

    Why do you need to access your email?  To reset the password?
    If you're trying to change the password, you don't need to go to your email.  If you know the answers to your security questions, you can reset it without using an email, as explained in the first section of this article: http://support.apple.com/kb/HT5787.  If you don't, you can contact Apple for assistance by going to https://expresslane.apple.com, then click More Products and Services>Apple ID>Other Apple ID Topics>Lost or forgotten Apple ID password.

  • I can't remember the password I used to set up icloud nor the email I used to set it up with. I have my apple ID and email for that account.

    I recently had to do a factory restore on my iphone 4s. Upon trying to set up my phone again I am being asked to sign into my icloud account. I can't remember the password or the email I used to set it up. I know my Apple ID, password and email for that account, but that doesn't allow me to get back into my phone. I can't reset the icloud password because I can't remember the email I used. Any ideas on what I can do please ?

    Hi, Fugalltadowivu.  
    Thank you for visiting Apple Support Communities.
    This sounds like Activation Lock has been enabled on this device.  Here is some helpful information regarding this feature.
    Find My iPhone Activation Lock
    http://support.apple.com/en-us/HT201365
    If you purchased your device from a third party, this device may be locked to their Apple ID.  If this is the case you may want to check out the article below.
    Find My iPhone Activation Lock: Removing a device from a previous owner’s account
    http://support.apple.com/en-us/HT201441
    Cheers,
    Jason H.

  • My old itunes id was an email that no longer can be used, therefore, I can not change the password for that account.  Everything that I purchased under that id name will not play.  How can I fix this?

    My old itunes id was an email that no longer can be used, therefore, I can not change the password for that account.  Everything that I purchased under that id name will not play.  How can I fix this?

    I no longer have an email address that was also my Apple ID. Can I still use the email address as my Apple ID?
    Apple recommends you change your Apple ID to your current, working email address. This will not create another Apple ID, it will only change it to your working email address. See Changing the name you use for your Apple ID if you'd like more information.
    Note: @mac.com and @me.com Apple IDs can not be renamed.  If you no longer use the .mac or .me email address be sure to add your valid email address as an additional email address.
    From here  >  http://support.apple.com/kb/HT5622?viewlocale=en_US
    If necessary...
    Contact iTunes Customer Service and request assistance
    Use this Link  >  Apple  Support  iTunes Store  Contact

  • HT201441 what if the previous owner doesn't know the email and password for its account and is not present, i bought this ipod from gamestop but it shows this screen, can i dlete this account to use my ipod ?

    help
    what if the previous owner doesn't know the email and password for its account and is not present, i bought this ipod from gamestop but it shows this screen, can i dlete this account to use my ipod ?

    The device is useless. Send it back and have them return your money.

  • HT4759 How do I reset my password for my apple account if I have no access to the email account used to setup the account?

    How do I reset my password for my apple account if I have no access to the email account used to setup the account?

    Hello there, KADaniel.
    The following Knowledge Base article outlines the steps to change your password for your iCloud account:
    iCloud: Change your iCloud password
    http://support.apple.com/kb/ph2617
    Thanks for reaching out to Apple Support Communities.
    Cheers,
    Pedro.

  • I deleted my gmail account a while back & realized that was the email I used for my sync now.

    Hi all, Thanks ahead of time for any help. I've been using sync now for a while and works great and on all my devices. Now my issue is that I forgot that the email I use for my sync now was deleted and I don't know how to change it. I did save all bookmarks and favorites but wanted to know if there was a simple way to change my sync now email address to another gmail email. Just don't want to lose anything in case I delete and then try to load my sync now recovery key doesn't work with new email.

    You're welcome.

  • Hello I forgot my secreity questions And I sent it to my email that I dont use anymore hoew can I change my email?

    Hello I forgot my secreity questions and I sent it to my email that I dont use anymore how can i change my email?

    Alternatives for Help Resetting Security Questions and/or Rescue Mail
         1. If you have a valid rescue email address, then use this procedure:
             Rescue email address and how to reset Apple ID security questions.
         2. Fill out and submit this form. Select the topic, Account Security. You must
             have a Rescue Email to use this option.
         3. This is the only option if you do not already have a valid Rescue Email.
             These are telephone numbers for contacting Apple Support in your country.
             Apple ID- Contacting Apple for help with Apple ID account security. Select
             the appropriate country and call. Ask to speak to the Account Security Team.
    Note: If you have already forgotten your security questions, then you cannot
             set up a rescue email address in order to reset them. You must set up
             the rescue email address beforehand.
    Your Apple ID: Manage My Apple ID.
                             Apple ID- All about Apple ID security questions.

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