The fault does not play itunes music and videos

itunes was insalled but whit a flaw not music and videos and can not detect my ipod

I am trying to play video from the video app. I see the icon for the movie and hit play and get a message this video cannot be played. I am trying to listen to my music from the music application and everything that I purchased on iTunes is grey and won't play.

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    http://support.apple.com/en-gb/HT201668
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    Remove and reinstall iTunes and other software components for Windows XP.
    Remove and reinstall iTunes and other software components for Windows Vista, Windows 7, or Windows 8.
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    If the steps in this article don't help you resolve the issue, you might be able to find a solution through a search of the Microsoft support website.
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    Information about products not manufactured by Apple, or independent websites not controlled or tested by Apple, is provided without recommendation or endorsement. Apple assumes no responsibility with regard to the selection, performance, or use of third-party websites or products. Apple makes no representations regarding third-party website accuracy or reliability. Risks are inherent in the use of the Internet. Contact the vendor for additional information.
    Last Modified: Feb 2, 2015
    Have a good weekend!
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    OS X 10.5.x - Leopard
    OS X 10.6.x - Snow Leopard
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    OS X 10.8.x - Mountain Lion
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    The Apple History site has specifications for every Mac ever produced: http://www.apple-history.com/
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