The file contains file info data which cannot be read and has been ignored

We have been sending images out to contractors, and sometimes when they come back the files are having this error:
the file contains file info data which cannot be read and has been ignored
When I then try to Photoshop Script the file info it throws errors. Does anyone know what causes this error to happen?
Thank you

ok, Thanks!, BUT here's the bigger issue:
We use a lot of Photoshop Scripting, and the file info is how we direct all of our workflows. when a file comes back with "the file contains file info data which cannot be read and has been ignored" error, the scripts are unable to read/write to any of the file info ever again. So not only did we lose all the info already in the file, but we can't use the file at all after this.
Additonally, we tried copying and pasting to new blank documents, but realized we needed all the paths, channels, and sampler points too.
Is there anything anyone can think of to get around this probelm? A setting, or a program to fix the metadata, etc?
Thanks!!!

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The file contains file info data which cannot be read and has been ignored

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