The "File Info..." box does not appear, how to fix?

Question

I have sent this in on the bug fix form and thought id ask on here as well. Basically I am trying to find out the information for my document which I am in the middle of editing, though after clicking on file info within the file menu nothing appears. It wont let me exit indesign as it says there is a dialog box there, the only way i can "exit" this is by selecting enter on the keyboard before closing down indesign. I have tested this on a new document, tried making my screen scale smaller, checked the other desktops and I cannot find or see any file info dialog box when it is apparently in use. I am using an Apple MacBook Pro on operating system "Mavericks-10.9.5". I have done the same sequence of creating a document and selecting file info on photoshop as a test to see whether it crosses over all the software, though this isnt the case. Therefore I have tried to clear my workspace preferences and again to no avail. Can anyone figure this problem out?
Thanking you in advance
Nicole
P.S
This issue has been resolved after finding the below linked post. I reinstalled Indesign and it seems to work fine now, though if the error reoccurs I will add this to my thread. Also something that is worthy of noting is that I also use multiple screens, i vary between using the macbook's screen alone and that of the macbook plus a HD desktop monitor.
P.P.S
Further to using the guidance found in the below thread my illustrator CC has once again encountered this issue. I have been using multiple screens as usual and I am wondering if there is a simpler way to sort the issue out rather then re-installing the software?
Re: file info... window invisible

Answer 1

You need to burn the CD
using the "Rock Ridge" file extension. This creates
(or adds on to the CDFS, I'm not sure which) a Unix
file system which OBP can understand.No. RockRidge extensions only apply to ISO-9660 filesystems and they can only be applied if you're actually creating the filesystem in the first place. Installation CDs boot from a UFS filesystem that doesn't require RR. (Although they may have an additional hsfs filesystem).
If you have a .ISO file, then the filesystem is already constructed. You can't affect RR extensions at that point. Even simple little ISO burning scripts that don't have any understanding of UFS or RR should be able to construct the disk properly.
I have made it
to this point. I have systematically burned around 25
CDs (all made on Wintel -- an old Gateway PC running
WinXP Pro), taking notes on which configuration
settings were used to make each one, attempting to
install Solaris 10 for SPARC. I am at the point now
where OBP recognizes the CD (I no longer see the
"can't execute" error message), but it can't tell
which CD it is i.e. #1, #2, etc. So, I need to open
up the CD catalog once again, and try to determine in
which logical block the disk ID is located, and then
try to figure out where to enter that information in
my CD burning software (currently experimenting with
"Magic ISO".
Also, if you are atttempting to boot your SPARC
machine from the .iso disk #1, you will need to make
that CD bootable. Use your favorite search engine
with the terms "el torito" "bootable CD" and you will
discover a lot of information on this subject.The .ISO file contains the information for a bootable CD. There's nothing extra you have to do. You'd have to worry about that if you wanted to create a new CD and make it bootable, not if you just want to burn the Sun provided ISO images.
In addition, I'm pretty sure that El Torito is an x86/BIOS standard and doesn't apply to SPARC/OBP.
Darren