The File Menu options is missing in PSE v9?

I called support a year or more ago and they provided a fix. This was after i first upgraded. Now I have had to reinstall the OS on my PC and re-install PSE downloaded from site.
No File menu! Can you Help?

Lots of information. But it noe of it provided a solution to my problem. In fact I had the problem of no File menu when I first bought PSE 9.
As a new customer for that version, I was eligble for support via a live person.
They gave me a fix and voila! There was the file menue with about a dozen menu options including seach, get photos from camera, import, export, create new catalog, and more.
I did not forsee that my system would eventually crash and require a re-image. And new install of PSE. When I did so the file functionality was missing again but I did not save the instructions. Been a little over a year.

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Hello there!
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Glad I could help.
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GregEW2
Thanks for the follow up.
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http://help.adobe.com/en_US/PremiereElements/10.0/Using/index.html
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Add On...
I did not see SG's post before I submitted this reply to you.

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G4 Digital Mac OS 9.2.x

Jack,
Go back into Preferences and trash the Word Preferences again. And empty the trash. In fact use Sherlock to make sure all Word Settings files are gone.
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The File Menu options is missing in PSE v9?

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