The file that won't go away

newsfile.doc?
I was surfing the net the other day looking for oictures of a giant star when i clicked on an image and the site that hosted it downloaded a file to my mac. whenever i try to empty the trash to get rid of it a warning pops up. so i click stop and go back to the trash to empty it again and the same popup comes up again saying that is is running and cannot be removed.!!! Any solutions guys?

Rebooting your Mac should stop the file 'being in use' and therefore deleteable.
You can also try a Secure Delete from the Finder menu.

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When I touch the email icon there is a draft email stuck on the screen that won't go away if I delete or save it. I've already tried deleting and resetting the email account which didn't work. How do I get rid of it?

I have the new iPad 3 and every time I touch the email icon there is a draft message stuck on the screen that won't disappear even if I touch save or delete. I've tried removing the email account and putting it back on which didn't work either. How do I get this draft to disappear?

Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
Or Quit the mail app.
Go to the home screen first by tapping the home button. Double tap the home button and the task bar will appear with all of your recent/open apps displayed at the bottom. Tap and hold down on any app icon until it begins to wiggle. Tap the minus sign in the upper left corner of the app that you want to close. Tap the home button.
Go back to mail and see if it is fixed.

The app that won't go away-

Christian SpeedDate. That's the app that I installed at one time. I have since decided to take it off my iPhone, but iTunes wants to keep updating it anyway. Fine, doesn't matter to me, I don't plan on reinstalling it to my iPhone anytime soon, but maybe it'll be up to day when/if I decide to.
Only one problem: The app doesn't update. It gives the status "stopped (err = 8012)" in the Downloads section and I get a popup error message regarding it anytime I do something in iTunes:
+*There was a problem downloading the artwork for "Christian SpeedDate - Date Local Singles!"*. Please try again by choosing "Check for Available Downloads" from the Store menu.+
This is exceedingly annoying and I have no idea how to stop it. I don't want the app anymore, I don't want it updated anymore, and the developer can't even get their act together enough to fix the artwork in the last several months. Please help me get rid of this annoyance.

So, the app is no longer in your itunes library & no longer available in the app store, correct? If that's the case, it looks like itunes is stuck in a loop trying to download an available update that doesn't exist. Contact itunes support, explain the situation & ask them to clear your account of all available downloads. As a user, you can't do that, but they can. Hopefully, this will fix the problem:
http://www.apple.com/support/itunes/

Dark smudges on the screen that won't go away?

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What do I do if my ipod classic has lines at the top righthand corner of the screen that won't go away?

I am not sure when this issue started, but my iPod Classic has lines at the top righthand corner of the screen. They show up on every screen now. The iPod is working, but I don't know if this is a sign of bad things to come. I have dropped the iPod a few times, but not regularly. I also wasn't sure if this means that it is time to update my iTunes software. I am going to try updating the software tonight to see if that fixes the problem. I have tried resetting the iPod, but it doesn't make the lines go away. I am just curious to see if anyone else has had this issue. I have attached pictures because it is probably hard to diagnose my issue without seeing it.

It is not a software issue, since you have reset it and update the firmware.
LCD screen do konk out due to high temperature, or when the pixels are static and burn the screen, like the 2 lines, that's the reason we have screen savers or the screen power down, when not in used. Some users do have screen ON all the time when connecting to iPod Docking stations.
Other defects are due to poor SMT, when the display chip is mounted on the iPod motherboard., normally a band of vertical or horizontal white lines across the screen, these appear within 1 year, and Apple do replace the whole iPod.
You can get LCD screen replaced at Apple, if it is still under warranty or get a 3rd party vendor near your area if you want it done cheaper.
Have a nice day.

The files that won't stay put...

I've had my powerbook for a good two months now, and have been having trouble keeping some of my data on my hard drive.
I'll load some songs onto iTunes, or install a program,and the next time I turn on my mac the data is gone. I have backups, thankfully, but this is getting really annoying...
I'd just like to know where all of this stuff is going, or at least how to stop it.
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Hi leeski241,
Welcome to the forum.
Did you, by chance, rename your Home Directory (the Users folder that has a house picture on it)?
If you did, then follow the steps described here and all will be well again:
http://docs.info.apple.com/article.html?artnum=107854
RD

TS4576 My ipad is stuck with a message on the screen that won't go away.

This message is stuck on my screen. It won't let me click OK, and it prevents me from using the ipad. What do I do? I can't even turn it off. ""This iPhone hasn’t been backed up in 2 weeks...."

Hold Sleep and Home buttons for 10 seconds until your iPad restarts

Files that won't delete

I have a multitude of files that will not delete for any reason whatsoever. When I try and open them the message "can't be opened because the original item can't be found" and the following options occur "Delete Allias", "Fix Allias", and "OK". I've tried to delete the allias as well as fix the allias but nothing seems to happen. The main reason I'm trying to delete these files is because they are taking up a lot of space. Any and all help would be fantastic as I have no idea how to go about this anymore>
Thanks.

These are just a few of the files that won't let me delete them.

My computer has streaks on the screen that won't come off

I just got the new Macbook Pro with Retina Display about a month ago and now on the screen there are streaks all over the screen that won't go away. I have tried using water, glass cleaner, and glasses cleaner wipes but it won't come off. Is this some type of defect or is there some other way to clean it?

You are still under warranty. Call Apple Care. Make sure you get a case number as all repairs have an additional 90 days of warranty.
#1 - You have 14 days from the date of purchase to return your computer with no questions asked.
#2 - You have 90 days of FREE phone tech support.
#3 - You have the standard one year Apple warranty.
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Take FULL advantage of your warranty. Posting on a message board should be done as a last resort and if you are out of warranty or Apple Care has expired.

When I try to go to the app store, I have a popup for a game that won't go away. I can't get it off the screen. Suggestions?

When I try to go to the app store, I have a popup for a free game that won't go away. I can't get into the app store.

This happened to me twice lately. I finally got around it by double tapping the home key to go back to the homepage finding the app store that was running and flicked it up to get rid of it.
When I went back to the App Store the Popup was gone.

HT4796 How can I take the files that were migrated from my PC to my Mac and add all those files to my current user instead of having 2 users?

How can I take the files that were migrated from my PC to my Mac and add all those files to my current user instead of having 2 users? Having to log out just to sign in on a different user to access the files is absurd.
Do I make all the files sharable to all the NOW users on the mac then just delete the files? Or can i erase my account that I made when starting up my new mac and then just use the one with the transferred files?
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Sorry. /Users is a folder path. It would be similar to C:\Users (if that exists on Windows).
So, in the Finder, select Computer from the Go menu.
You'll see Macintosh HD, double-click that to open it.
In there you'll see several folders. One is Users. That is where all the user Home folders exist. Select the other account's home folder and go to step 3.
If you have any more confusion, please stop and ask. We'll get there.
If you feel more comfortable, you can just log into that other account and move the files into /Users/Shared.
Then, log into the account you wish to use and copy the files from the Shared folder and paste them into your Home folder, wherever they belong, Documents, Music, Pictures, etc. That just takes a little more work. Transferring them into Shared, and then copying into your home sets the permissions on the files so that you won't have a problem accessing them later. The steps I provided just prevent you from having to do the double move, since you are not going to use the old account once you are done.
Quick unix shorthand. If someone gives you a file path that begins with a /, that means the root of the hard drive, ie Macintosh HD (if you haven't renamed it). The path separator in unix is /, not \.
A path that starts with ~/ means your Home folder, the one inside /Users named with your account name.

Here's a fix for uploaded files that won't play.

Is this you? You've found a lot of files were uploaded, instead of matched. Some of those files might even be on albums where other tracks matched. Sure you want them ALL to match, but meantime, it would be nice if uploaded files would actually play! Sure, you can see their names, track durations, etc. but if you try to play them directly, nothing happens and if you try to play an album through, when it gets to an uploaded track, it stalls or skips past it. You've checked the file type and it's an AAC so you figure it can't be a file encoding incompatibility problem and besides, whatever the file type, Apple is red-flagging anything incompatible, tells you it's ineligible, right?
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Here are the steps I use to get it done. You may be able to streamline the process though.
(1) Turn off wi-fi to prevent iTunes Match from attempting to match any new files until you're good and ready. If you don't to this, you may end up with files you've just created being flagged as duplicates.
(2) Select all files in an album that has some bad uploaded files. Select Advanced > Create AAC Version. (NOTE: I don't bother trying to separate uploaded from matched, just too much hassle.)
(3) Select one of the files, so you can File > Reveal In Finder. Generally this will get you to the album folder that includes both sets of tracks. The ones you just created will have a "1" in the file name.
(4) Create a folder on the desktop and move all the newly created files to it. Delete the "1" from the file names. Name the folder based on album title.
(5) In iTunes, delete the listings for the newly created files.
(6) Turn on wi-fi and wait for iCloud to reconnect. Watch the cloud icon - it'll tell you.
(7) Delete the album from iTunes (You're now getting rid of the copy that was originally uploaded, so be sure you've really got the new AAC files handy to replace them with). Note you will see an option to delete from iCloud too. Check it. You want these files GONE!
(8) Select Store > Update iTunes Match. If you do a search for the album from an iCloud enabled iOS device (I use Apple TV) after the update is completed, you shouldn't be able to find the album.
(9) Select File > Add To Library and go get the folder of tunes you created.
(10) Run Update iTunes Match again.
(11) Watch the iTunes progress bar. Once the matching process has checked to see if you've added anything to your library, you'll see fresh copies of your songs uploading.
(12) As another means of confirmation, once several of the songs have uploaded, do an iOS device search for the album. You should be able to get the album to appear before the upload is complete. You may have to back out of the search and back in to get it to work, but chances are when you first see the album, the song titles will all be grayed out. Once the update is complete, give it a minute and everything should become available to you.
(13) Pick a track that wouldn't play before and watch to see if the timer starts to move, followed by music! It is now time to do a little happy dance.
I know this is a far cry from figuring out what it takes to get songs that should match to actually do so, but that's a whole different ball of wax.

Thanks this was useful. I have been ripping my audiobooks and I was finding that they would get uploaded to iCloud in the process, which in itself was fine, but then iTunes would not let me change the media type to Audiobook, which is annoying as it effects how iTunes treats the media. Like showing you the skip back 10 seconds button.
The general outline here helped me work around the issue and change the media type before the media was re-uploaded to iCloud.
Sean

HT1527 when I try to download apps in my iphone , i get a spinning circle that won't go away and a icon that is gray and says "waiting". Any ideas how to solve?

When I try to download apps in my iphone , I get a spinning circle that won't go away and a grey icon that says "waiting" .Any ideas how to fix the problem?

First go into settings, Itunes and App store, sign out and then sign in again! (This might not work)

Have a number badge in settings that won't go away and there are no updates that need to be done. Help!!!

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Maybe you should try updating 5.1.1 from iTunes? Because I had the same thing and it was 5.0.1.

Where is the file that keeps track of which mail items were open?

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just happened to me- 15 emails I wanted to keep open till I answered them are now lost back in the mail stack
any idea where i can find that, retrieve from a backup done last week?
any trick to fixing this problem?
hope so
i gotta track down some of those emails, will be a huge chore to do it one by one
thanks

any idea where i can find that, retrieve from a backup done last week?
Good luck with that; it's not likely to happen.
any trick to fixing this problem?
You could just reply to the email right away, rather than putting it off until later, whenever "later" happens to be. Or, you could also put your emails that have not yet been replied to in a separate folder, and move them out into your Inbox when you have replied.
Mulder

The file that won't go away

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