The Fingerprint scanner doesn't work on my HP ProBook 6455b

When I got the laptop, it had Windows 7 on it and the hardware was customized so the laptop has  2.8gHz CPU and modified GPU and that's it. It came with the fingerprint scanner, but never worked and I never tried to set it up. Now, I upgarded to Windows 8, and now 8.1 Preview.
Operating System
 Windows 8.1 Pro Preview 64-bit
CPU
 AMD K10 55 °C
 45nm Technology
RAM
 4.00GB Dual-Channel DDR3 @ 665MHz (9-9-9-24)
Motherboard
 Hewlett-Packard 1455 (Unknown)
Graphics
 Generic PnP Monitor (1366x768@60Hz)
 ATI video (HP)
Hard Drives
 149GB TOSHIBA MK1655GSX (SATA) 36 °C
Optical Drives
 hp CDDVDW TS-L633R
Audio
 High Definition Audio Device
Now, I installed HP Simplepass, but nothing happens and when I attemp to enter my Windows password, it says "invalid". I checke Device Manager and it says under Biometric Scanner, Validity Scanner, and updated it.
Please help and let me know if you have any suggestions; it would make an even better birthday, especially being 6000miles away from home as a student-ambassador for Germany (Congress Bundestag Youth Exchange)-US State Department/CB
Kind Regards,
cessnapilot36

Hi,
See if you can access the notebook in Safe Mode as follows.
Shut down the notebook. Tap away at f8 as you start the notebook to enter Windows Recovery Console.  Use the arrow keys to select Safe Mode and hit enter. 
If you can access your Admin account in this mode, click the Start Menu, click All Programs, click Accessories, click System Tools and launch System Restore.  Pick a restore point before the SimplePass update and then proceed with the restore process.  When complete, Windows will reboot as normal.  See if your original password/finger scan now works.
Hope it works..
**Clicking on the Kudos! white star is a nice way to say thank you on any post that helped you or resolved the problem.**
**Selecting "Accept as Solution" for a reply that solves your issue helps others who are searching the web for an answer**

Similar Messages

  • Can't Log in to Windows using the fingerprint scanner.

    Hi,
         I've had my HP ENVY MJ-j120dx Coe i7 (Windows 8.1 64-bit), product number E8A11UA#ABA for about a year now, and I did a full system wipe using the recovery software that was built in.  Before the wipe the fingerprint scanner worked perfectly, however after the wipe the built-in fingerprint scanner no longer works for me to log-in to windows.  The device is listed in the manager and is functioning fine.  I can use it to scan my fingerprint and register it in the Accounts tab of PC settings.  However it does not work to unlock windows.  I don't have the message about fingerprint sign-in has been disabled or anything.  And I can use it with HP Simple Pass and it works fine, the light to the left of the scanner lights up.  But when I try to sign-in to windows it doesn't light up at all or register that I'm swiping my finger acrossed it.   Any suggestions to a solution?

    Load the default settings in the BIOS, shut down the notebook and then restart it and go back into the BIOS to ensure that the Biometric sensor (fingerprint scanner) has been ebabled. 
    ****Please click on Accept As Solution if a suggestion solves your problem. It helps others facing the same problem to find a solution easily****
    2015 Microsoft MVP - Windows Experience Consumer

  • Fingerprint Scanner no longer working in Windows 10

    Hi, I just updated from Windows 7 to the Windows 10 technical preview (10130).  The fingerprint scanner on my laptop no longer works. In Windows 7 when I used it with LastPass, it worked well. Now, it does not seem to register a swipe. I tried to grab the latest drivers from the HP support site, but that did not seem to solve the issue.  Product number: A3E82AV Thanks. 

    Hi , I understand that you are having some troubles with the fingerprint reader on your system, after installing the Windows 10 tech preview. You may want to try updating to the current build which is 10162. Each update tends to have a series of fixes and new features, ( and sometimes a few more issues). Currently the only drivers for Windows 10 tech preview, are a part of the operating system. Also please read the following post Welcome to the HP Windows® 10 Technical Preview discussion board. by . It includes general information about the Tech Preview as well as links to the various Microsoft pages for preview. Also if you wish to get the free upgrade to the release version of Windows 10, when it comes out, you will probably want to go back to your original factory operating system, to qualify for it. I hope this helps.

  • Scanner doesn't work w/All in one Series

    scanner doesn't work with Deskjet F4100 series.  My printer disappeared when I tried to print a PDF file.  I had to uninstall/reinstall, but now I don't have access to HP Solutions Digital Imaging Monitor It always says "no devices found" and closes.  I have Window Vista 32. I tried to find the ".exe" file, but errors say file cannot be found. The printer works, but the scanner. It shows that I have  Xerox Work Center scanner but the profile shows no filename or resolution.  The properties say the scanner is working properly, but HP solutions can't detect a device.  Help
    This question was solved.
    View Solution.

    Hi,
    I received an update from HP on Sat urday and when I completed the update (took about 3 hours) along w/reinserting the disk that came w/the F4100 all in one, I could finally connect to Solutions Center, and now I can scan. YEA!!! When I turned on my computer the update automatically came up and the restore point from a previous installation attempt.  Thanks so much this means the world to me.  I will also send this message from another person who was helping me.
    Moneybags

  • I upgrade to mountain lion and my cannon MX310 scanner doesn´t work. What can I do?

    I upgrade to mountain lion and my cannon MX310 scanner doesn´t work. What can I do?

    Download and install the MX310 scanner driver and MP Navigator from Canon.
    http://support-au.canon.com.au/P/search?model=PIXMA+MX310&menu=download&filter=0 &tagname=g_os&g_os=Mac%20OS%20X%20v10%2E8

  • I upgraded my software to OS X version 10.9 and now my Canon MP145 scanner doesn't work, what should I do ?

    I upgraded my software to OS X version 10.9 and now my Canon MP145 scanner doesn't work, what should I do ?

    Welcome to Apple Support Communities
    There are two Applications folders: /Applications (in the root level of the hard drive) and ~/Applications (in your user folder).
    If you have a look at the bottom part of the screenshot, you can see where Chess is stored, and it indicates that it's stored in /Applications, so you are looking for applications in the wrong folder.
    Open a Finder window, go to Finder menu (on the menu bar) > Preferences > Sidebar, and mark Applications. Then, close the Preferences window and you will be able to access to the Applications folder in the Finder sidebar. Another option would be to go to View menu (on the menu bar) and type:
    /Applications

  • HP ENVY 17 G0U21AV - Is there a way to disable the Fingerprint Scanner?

    I am using an HP ENVY 17 G0U21AV Windows 8.1.
    This model came with a fingerprint scanner in the lower left of the computer. While this seems like a nice feature, it's not one that I am planning on using (I use LastPass for my passwords). I keep accidentally running part of my palm over the scanner which will bring up the screen for HP SimplePass. This can come up at the most inopportune moments, and it can get quite annoying trying to always conciously avoid the fingerprint scanner.
    Is there any way to disable the fingerprint scanner?
    Thanks.
    This question was solved.
    View Solution.

    @DSWJoshua,
    Thanks for posting. You can disable the fingerprint reader. To be thorough, I will provide steps to disable the driver itself, and Biometric support, so you don't have to worry about it later.
    To disable the Driver, go to Control Panel, then Device Manager. Expand Biometric devices. Right-click on the Validity sensor and Uninstall.
    To turn off biometric support, go to Control Panel, then Biometric devices. Uncheck Allow users to log on to Windows using their fingerprints and then save it.
    **TechWars**
    Please click the "Thumbs-Up" on the left to show appreciation. Please click "Accept as Solution" if I helped you out.
    **TechWars** does not work for HP

  • Does any body know how to connect the fingerprint scanner using jmf is it p

    Hai,
    I am not getting how to connect the fingerprint scanner how we can do it is it possible for device independent application
    If any body knows anything about this please mail me its very urgent for me
    hope u will be able to tell me something about this .
    Regards
    K Naveen Kumar

    Hi,
    Fingerprint scanners are not popular enough devices to be supported by Java yet. There's no general API or Java interface for it.
    Each manufacturer of a fingerprint device will probably just ship their own drivers or SDKs. More than likely DLL's, so you'd need to write some JNI to call them.
    If you want to allow your application to work with multiple devices, you will have to design it to do that. Ie. write a general "Fingerprint" interface, and write a class which implements that interface for each device you want to support.
    Eg.
    public interface FingerPrintAPI
         public void initialiseScanner ( )
                throws MyScannerException;
         public byte[] getFingerPrint ( )
                throws MyScannerException;
         public double getMatchProbability ( byte[] fingerprint1, byte[] fingerprint2 )
                throws MyScannerException;
         public void closeScanner ( )
                throws MyScannerException;
    }I haven't used a fingerprint device at all, but that's how I would approach it.
    regards,
    Owen

  • My USB ports and fingerprint scanner no longer work...

    This problems requires a bit of exposition and I'm bad with computers so bare with me. A few months I noticed my USBs were not working on my computer, So I tested the same USBs on another computer and they all worked so I knew something was wrong with my computer. I decided to try some "solutions" online and only made the problem worse.Before my computer would at least recognise that there was a USB and try to do something with it, only to fail miserably. If I remember correctly it would say something like "failed to install device drivers".Ever since I tried those "solutions" all it does now is make a noise when i plug in a USB. Oh and my fingerprint scanner no longer works. I remember messing around in the Device manager and messing around with things. Here is what I noticed. under the USB controllers tab there is a list that looks like this Universal Serial Bus Controllers  HP Webcam  Universal Serial Bus (USB) Controllers  Universal Serial Bus (USB) Controllers  Unknown Device  Unknown Device  Unknown Device  Unknown Device I'm certain I've done something horribly wrong...My question to you is...1. How can I fix this?2. in the event that I am unable to fix this, is it possible that restoring the computer to factory settings would do the trick?

    Hello 15lrobin  It would be more helpful if you tell us what computer model number you have and what the operating system is, so that the info we give can be more precise.

  • BBM Barcode scanner . doesn't work anymore !

    BBM barcode scanner doesn't work anymore , and i've downloaded a barcode scanner
    like QR Scanner Pro and Barcode scanner from app world and it doesn't work either,
    it was working fine month ago, i have no idea what happened to it
    Please Help i really need it for some groups i wanna join

    Have you tried contacting the developer of the app, perhaps? Since it's an app, the developer is responsible for support, aren't they?
    Beyond that, the next step would be to ensure that your BB OS is indeed compatible with the app. If so, then further steps could be to seek out an updated BB OS (one that, of course, remains compatible with your apps) as well as performing a clean reload of your BB OS and all of your apps...just in case something has become corrupted in the BB OS itself.
    Good luck!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • A pop-up message is frozen on my settings page. I was trying to set up an apple id for iTunes when I got a message "required fields have been left blank. The missing information is highlighted in red." the ok button doesn't work. 1st gen iPad.

    A pop-up message is frozen on my settings page. I was trying to set up an apple id for iTunes when I got a message "required fields have been left blank. The missing information is highlighted in red." the ok button doesn't work. The message is now fixed & I cannot get rid of it. Ironically, when I found this forum I was able to set up an apple Id. Please advise how to get rid of the pop-up box. Thanks!

    I'm having this same problem as well and cannot advance--very irritating. All of the information is filled out correctly and I've editted my AppleID information online separately as well to get around this issue, but no luck...

  • I cannot figure out how to make the text larger on an incoming email.  The finger method doesn't work and I cannot find any toolbar with which to do it.  I could find nothing in settings also.  Plese help and thank you.

    I cannot figure out how to make the text larger in a received email.  The finger method doesn't work and I can find no tool bar as I can for composing emails.  I can find nothing in settings.  Please help and thank you in advance.

    Hi there,
    Download a piece of software called TinkerTool - that might just solve your problem. I have used it myself to change the system fonts on my iMac. It is software and not an app.
    Good wishes,
    John.

  • How can I activate an old version of Photoshop that I've loaded on my new tablet? The web activation doesn't work, and when I call the number, it says it's not being used anymore. Meanwhile, I'm down to 13 days till it stops working due to not being activ

    How can I activate an old version of Photoshop that I've loaded on my new tablet? The web activation doesn't work, and when I call the number, it says it's not being used anymore. Meanwhile, I'm down to 13 days till it stops working due to not being activated. HELP?  I really need to continue using this product for my home business.It works fine not activated but the threat is that it will stop working in 13 more days if I don't get it activated, and none of the activation methods they list seem to work.

    The new serial number is to the right of your chosen download.

  • I tried copying a photo and pasting it in another event/group within iPhoto but the paste feature doesn't work.  This wasn't an issue with both Leopard and Snow Leopard.  Do you have any solutions or tips?

    I bought a new MacBook Pro with OsX Lion as operating system.  I use iPhoto a lot and when I tried copying a photo then pasting it to another event/group, the 'paste' feature doesn't work.  This wasn't the case with Leopard and Snow Leopard where the 'paste' feature worked.  What I did was to paste the photo first to the desktop before transferring it to the new event/group.  I brought my Mac to the Apple store where I bought it and the technicians were themselves surprised that the 'paste' feature didn't work.  Chalked it up to glitches in the Lion os.  So how do we fix this?  I just find it absurd that a feature that used to work in Snow Leopard has been disabled in Lion, and the user still has to undergo an additional step to make it work, when new technology is supposed to make things easier for users. 
    Also, hasn't anyone noticed that it takes longer for the computer to boot upon opening? 

    Instead of copy and paste drag the photo to the new event. Or flag it and use the add flagged photos to selected event command
    LN

  • The application DOCS doesn't work. Doesn't have HELP. it is very bad. Help me. My ID is regobarros.thanks in advance

    The application DOCS doesn't work. Doesn't have HELP. it is very bad. Help me. My ID is regobarros.thanks in advance

    Also it was not and never has been jailbroken if that helps.

Maybe you are looking for

  • Do I need to download itunes for ipod touch?

    i just got my ipod touch 2g =D i used to have ipod nano but it died. well my question is...... i still have the old itunes on my laptop... do i need to download itunes again for ipod touch?

  • Answer Machine for BT Freelance XB2500 does not op...

    I have just purchased a quad set of BT XB2500 - these were to replace BT Struass 1500 Trio that went 'faulty'. The fault was that when the answering machine switched in, it cut out and didn't offer the outgoing message and didn't record any messages.

  • How to calculate subtol and total values in alv.

    Hi expert, I want to calculate the subtol and total values in alv as follows, example:    month:    Jan      Fer      Mar    Apr                   -50       -30      40      -10                   -20       -13      -12     -10 subtotal      -70      

  • Address Book Edit Screen

    All of a sudden in the EDIT screen for address book cards the colons between the subject type and the actual info has turned into an odd squiggle. any one know how to get this back to the colon? thanx all!

  • Submit batch job and return control to the user

    Hi Have a situation where we need to submit a batch report and then return control to the user of the application before the report is finished. What is the best way to do this? The old application is written using Java and the application is using t