The first time I try to load video on BBC website, firefox crashes. When I restart it, the video loads. This happens EVERY TIME I start a new internet session. WHY?

I am using a mac, and every time I turn it on, load the BBC website on firefox and then try to load a video there, firefox crashes. I select restart from the two options provided, and when it reloads the BBC page, I can watch that video and any other on the site without problems. Then, if I shut the mac down and turn it on again, the problem once again occurs. Is this just a bug in firefox?

Do a clean reinstall and delete the Firefox program folder before (re)installing a fresh copy of the current Firefox release.
Download a fresh Firefox copy and save the file to the desktop.
*Firefox 20.0.x: http://www.mozilla.org/en-US/firefox/all.html
Uninstall your current Firefox version, if possible, to cleanup the Windows registry and settings in security software.
*Do NOT remove personal data when you uninstall your current Firefox version, because all profile folders will be removed and you will lose all personal data like bookmarks and passwords from profiles of other Firefox versions.
Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.
*(32 bit Windows) "C:\Program Files\Mozilla Firefox\"
*(64 bit Windows) "C:\Program Files (x86)\Mozilla Firefox\"
*It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
*http://kb.mozillazine.org/Uninstalling_Firefox
Your bookmarks and other personal data are stored in the Firefox profile folder and won't be affected by an uninstall and (re)install, but make sure that "remove personal data" is NOT selected when you uninstall Firefox.
If you keep having problems then also create a new profile.
*http://kb.mozillazine.org/Profile_folder_-_Firefox
*http://kb.mozillazine.org/Profile_backup
*http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Clean_reinstall

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robmac76 wrote:
can you tell me step by step how to recify this problem.
Yes:
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That's it!
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see above
== This happened ==
Every time Firefox opened
== since downloading Firefox at an alternative to Internet Explorer

Hello Howard.
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# This file is in the UTF-8 encoding
[Strings]
# LOCALIZATION NOTE (isRTL):
# Leave this entry empty unless your language requires right-to-left layout,
# for example like Arabic, Hebrew, Persian. If your language needs RTL, please
# use the untranslated English word "yes" as value
isRTL=
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Step 1:
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* https://support.mozilla.com/kb/Firefox+crashes
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* https://support.mozilla.com/kb/Mozilla+Crash+Reporter
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The first time I try to load video on BBC website, firefox crashes. When I restart it, the video loads. This happens EVERY TIME I start a new internet session. WHY?

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