The five Rs wont work for me- help please!

My boyfriend is stuck in Iraq on duty with and Ipod he just bought this month, and it isnt responding to anything. Its a hassel getting the ipod from one country to another so if there is anything that will fix the problem would be awesome! This is what he says its the problem (he cant get online often btw):
when i try to turn it on with it now plugged into the computer, the apple screen with turn on then it goes to a screen that has a folder with one of these marks ( ! ) and below that it says www.apple.com/support/ipod, then it turns off. and then when i plug it into my computer it does the samething but it does not turn off it just says do not disconnect. my itunes does not reconize my ipod. i tryed the whole 5 R's thing, but the ipod uploader program will not let me restore my ipod, it just freezes up on me.
(so its a combination of problems- thanks for the help!)
Also- does anyone know of a good case that will keep anything from getting inside (like sand? cause hes scratching ipod real bad)

You say you've tried different FireWire ports on the G5 ..but that often seems to be the problem ..or the fix!
Do you have a 3rd-party FireWire card installed in the G5..? If so, try connecting the cam to one of those ports instead of the built-in ports. Or try pulling out the 3rd-party card, and then try the built-in ports.
Do you have someone else's codec installed? Toast? Flip4Mac? To avoid those, try creating a new User (..System Preferences>Accounts and press the + at the bottom of the left pane..) then log in as that User instead, and see if it works. If so, you have conflicting software in your main User account.
However, it's not usually that: it's most often (..with a G5..) a hardware (FW port) problem, by all accounts. [..Even the Apple Store in London couldn't get their FX1 to work with their G5 when I wanted a demo of import times!..]
So there has to be a solution (my FX1 works fine with PowerBooks and a Mac mini, but I don't have a G5) ..I'd suspect a bad interaction between different ports - or recently-connected FW hardware - on the G5.
P.S: "..Then viola... iMovie crashes and all goes downhill from there.." Try removing the viola; it takes up too much space. Try a violin.

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