The Following Certificate Couldn't be synchronized!!

Hi guys,
We are trying to have encrypted messages using Smime/types sent to BB and being able to open them as well. It does work on the Laptops/dekstops no issues there, but on the BlackBerrys, it was causing an issue and I found another article that shows how to work around that by installing the certification using the BlackBerry Manager and then Synbc it with eh Device, but one of our admins wanted to figure out the process so, he decided to remove the certificate from the trust centre, and then re-add it trying to figure out how the process is going to work and now we are getting this error:
The title of the box is: The Following Certificate couldn't be synchronized, and then in the body of the error, it shows the following:
Certificate issuer name and then on the side it shows the following error: Private Key is On a smart card and couldn't be extracted.
Any areas to start would be appreciated??
Thank you

Hi,
I'll be back later but I wanted to make sure you had these.
Thanks,
Bifocals
Blackberry Desktop Manager support page _System Requirements
BlackBerry Desktop Software User Guide Version: 6.1
Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.
Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

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Hi, thanks for your support.
I have been playing around a bit with some ncipher commands and found this:
C:\Program Files (x86)\nCipher\nfast\bin>cspcheck.exe
cspcheck: fatal error: File key_mscapi_container-1c44b9424a23f6cddc91e8a065241a0
9aa719e4f (key #1): 0 modules contain the counter (NVRAM file ID 021c44b9424a23f
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Strange?
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nCipher CSP test software
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Found the nCipher domestic CSP named 'nCipher Enhanced Cryptographic Provider'
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User key containers:
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Container 'Administrator' has no stored keys.
Machine key containers:
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nCipher CSP test software
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Found the nCipher domestic CSP named 'nCipher Enhanced Cryptographic Provider'
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Container 'csptest.exe' has no stored keys.
Machine key containers:
Container '352dd28a-17cb-4c6f-b6e4-bf39bcf75db5' has a 2048-bit signature key.
Container 'ROOTCA' has a 2048-bit signature key.
Container 'csptest.exe' has no stored keys.
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