The following install step failed: run preupgrade script for AppleMobileDeviceSupport. Contact the software manufacturer for assistance.
Just upgraded software. When system prompts to update itunes and in the middle of the system's attempt to complete the upgrade, the message, "The following install step failed: run preupgrade script for AppleMobileDeviceSupport. Contact the software manufacturer for assistance" appears.
I don't understand what "preupgrade" needs to be done.
Anyone else experience this?
Suggestions?
-= Pre Upgrade Script Error with iTunes =-
Do a general web search and you will discover there are many answers, none definitive.
iTunes: How to remove and reinstall the Apple Mobile Device Service on Mac OS X 10.6.8 or Earlier - http://support.apple.com/kb/ht1747
scarier:
https://discussions.apple.com/message/10464515#10464515
Similar Messages
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The following install step failed: run preupgrade script for AppleMobileDeviceSupport. Contact the software manufacturer for assistance. what can i do to download software when the above message keeps popping up...not allowing me to download
I had the same problem this weekend. The iphone 4s needed Itunes10.5 to sync to her Asus Windows 7 Laptop. When I tried to download from the Apple website I got the error that the windows installer was missings files or something like that. I uninstalled itunes and tried again but that didn't work. Then I redownloaded itunes 10.3 just to have a working version in case I gave up. Then I found site that suggested I update Windows by going through the start menu and while doing that I found an update Apple itunes file.
Goto Start and type Widows Update in the seach window. Click on check for updates (I already was current with all updates but I suggest you download the updates if there are some available.
Goto start and this time just type update in the search window. Look for the Apple itunes update link and click on it. It found there were updates for itunes 10.5, Quick time, Safari, and Icloud. I checked all the updates except for Safari, since we don't use it (yet).
The install started then seemed to stall at one spot for ~3min but then completed successfully. I open itunes and had her synced with Outlook Contact, Email, Calender, and Notes in 5 minutes. I did already configure Outlook by going to tools and Trust Center.
I hope this works. -
When I try to install upgrades for itunes on my Mac, I get the following message: The following install step failed: run preupgrade script for AppleMobileDevice Support. When this happened before I trashed itunes and started over, but I don't want to have to do that everytime i install an upgrade.
C,
I ran into the same issue. Make sure your apple device in disconnected from the computer. It interrupts the itunes download. Disconnect and make sure itunes is closed, then try installing again. Remember that even though you close of itunes, it is often still running in the background. To make sure it's closed, click and hold the mouse on the itunes icon and select quit from the drop down menu. Then try installing the updated itunes.
Hope that helps.
SoEreal -
Each time I try to run a software update... I am getting these error messages so I am never able to upate.
The following install step failed: run preupgrade script for AirPortUtility=Pre Upgrade Script Error with iTunes=
Do a general web search and you will discover there are many answers, none definitive.
iTunes: How to remove and reinstall the Apple Mobile Device Service on Mac OS X 10.6.8 or Earlier - http://support.apple.com/kb/ht1747
scarier:
https://discussions.apple.com/message/10464515#10464515 -
Cant upgrade itunesThe following install step failed: run preupgrade script
The following install step failed: run preupgrade script for AppleMobileDeviceSupport. Contact the software manufacturer for assistance
Try clicking on the Apple icon, upper left corner and going to "Forced Quit"
Click in iTunes and then do a Forced Quit.
Try install again. That worked for me.
Gary from Sandy -
Install Failed: The following install step failed: run preflight script
I'm trying to reinstall Photoshop CS2 on an intel iMac, OS 10.5.5. I ran the install program, after a few seconds I get the following error message: "Install Failed: The following install step failed: run preflight script for Adobe Photoshop CS2. Contact the software manufacturer for assistance." (I did contact adobe, but they no longer support CS2) Originally, I had installed PS CS2 when I was using OS 10.4.X, then I upgraded to 10.5.x. PS CS2 was working fine on my system. Then I accidentally deleted the program, now I'm having trouble reinstalling. I'd appreciate any help that you can give me.
I encountered the exact same problem - I had upgraded to CS2 from a previous version of Photoshop, back
when I was using OSX 10.3.9. Later, I upgraded my OS from 10.3.9, to Leopard (10.5.8.)
CS2 always ran flawlessly, through all those systems.
Then I had occasion to reformat my HD and reinstall Leopard 10.5.8.
That's when the CS2 installer failed, with the same message mentioned above.
When I called in, they basically said, buzz off....we won't help you.
First, this shows that their software is flawed.
They managed to allow this problem to occur due to inept programming.
Now they are either incapable, or unwilling, to write a programming fix for this problem.
It reeks olf ineptitude, plus colossal, inexcusable arrogance and disrespect for their customer base.
Just my humble opinion of course...and I've been a Photoshop user since 1990. -
When I tried to install the free copy of Komplete Elements that came with my Komplete Audio 6 Interface I got the message : Install failed. The following install step failed :Run postflight script 5 Content. I was able to insall the Audio 6 drivers but didn't choose to load Traktor or Cubase LE because I use Garageband.
I have a Macbook. Running version 10.5.8. GHz Intel Core 2 Duo.
I tried the url their tech support sent me but that didn't work either.
If this is not the right forum please redirect me.Thanks for answering. The weird part is that I was able to install Audio 6 and record my bass but Elelements won't install at all. When I orginally ordered it the site said that Elements would run on 10.5.8 but I guess you're right. I am going to have someone check it out later today. I'll let you know what happens. If you only want the Audio 6 Interface they sell it for $229 at Music123. I shouldn't complain because Elelements was free but the more I looked into it the more I became interested.. Another strange thing is that I told Komplete tech support I had 10.5.8 and they never told me it wouldn't work.
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Install Failed: The following install step failed: run preinstall script fo
Hi
On all updates using software update I get this message
Install Failed
The following install step failed: run preinstall scrip for
MacOSXUpdCombo10.5.2. Contact the software manufacture for assistance
Hope you can HELP this is the same info on all the Software
Imovie Update 7.1.1
QuickTime 7.4.1
itunes 7.6.1
iweb Update 2.0.3
GarageBand Update 4.1.2
iphote Update 7.1.2
Front Row Update 2.1.2
Airport Utility 5.3.1
Mac OS X Update 10.5.2
Do I Have to reinstall the system again thanksI did that with the permissions and here is what I got
--Warning:SUID file"usr/libexec/load_hdi" has been modified and will not be
repaired.
--Warning:SUID file
"System/Library/PrivateFramework/DiskManagement.framework/Versions/A/Resourc
es/DiskManagementTool" has been modified and will not be repaired.
--Warning:SUID file
"System/Libtrary/PrivateFrameworks/DisktopServicesPriv.framework/Version/A/R
esources/Locum" has been modified and will not be repaired.
--Warning:SUID file
"System/Library/PrivateFrameworks/Install.framework/Versions/A/Resources/run
ner" has been modified and will not be repaired.
--Warning:SUID file
"System/Library/PrivateFrameworks/Admin.framework/Versions/A/Resources/readc
onfig" has been modified and will not be repaired.
--Warning:SUID file
"System/Library/PrivateFrameworks/Admin.framework/Versions/A/Resources/write
config" has been modified and will not be repaired.
--Warning:SUID file "usr/libexec/authopen" has been modified and will not be
repaired.
--Warning:SUID file
"System/Library/CoreServices/Finder.app/Contents/Resources/OwnerGroupTool"
has been modified and will not be repaired.
Permissions repair complete
Any suggestions?
Garth -
I have tried to upgrade Painter 11 on my iMac running OS x 10.5.8 but get the error message : The following install step failed : run pre install script for Corel Painter11_SP1. Contact the software manufacturer for assistance "
I have contacted Corel and after several emails and one telephone call, they tell me , they cannot help but they think the problem could be with the OS.
Does anyone have any suggestions, please ?Could be many things, we should start with this...
"Try Disk Utility
1. Insert the Mac OS X Install disc, then restart the computer while holding the C key.
2. When your computer finishes starting up from the disc, choose Disk Utility from the Installer menu at top of the screen. (In Mac OS X 10.4 or later, you must select your language first.)
*Important: Do not click Continue in the first screen of the Installer. If you do, you must restart from the disc again to access Disk Utility.*
3. Click the First Aid tab.
4. Select your Mac OS X volume.
5. Click Repair Disk, (not Repair Permissions). Disk Utility checks and repairs the disk."
http://docs.info.apple.com/article.html?artnum=106214
Then try a Safe Boot, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, reboot when it completes.
(Safe boot may stay on the gray radian for a long time, let it go, it's trying to repair the Hard Drive.)
If perchance you can't find your install Disc, at least try it from the Safe Boot part onward. -
Install step failed: run preinstall script for DeveloperTools
During install of option install, I received the install failed for DeveloperTools. I am juts starting to use a mac for development and was trying to install all the development tools. How can I get this install successfully?
Full Log entry follows:
Oct 31 23:34:33 Macintosh Installer[1534]: DeveloperTools Installation Log
Oct 31 23:34:33 Macintosh Installer[1534]: Opened from: /Volumes/Mac OS X Install DVD/Optional Installs/Xcode Tools/Packages/DeveloperTools.pkg
Oct 31 23:34:36 Macintosh Installer[1534]: fileURLForURL = x-disc://Mac%20OS%20X%20Install%20DVD/Optional%20Installs/Xcode%20Tools/Package s/DeveloperTools.pkg
Oct 31 23:34:36 Macintosh Installer[1534]: fileURLForURL = file://localhost/Volumes/Mac%20OS%20X%20Install%20DVD/Optional%20Installs/Xcode% 20Tools/Packages/DeveloperTools.pkg
Oct 31 23:34:49 Macintosh Installer[1534]: Install: "DeveloperTools"
Oct 31 23:34:49 Macintosh Installer[1534]: DeveloperTools.pkg : com.apple.pkg.DeveloperToolsLeo : 4.0.0.9000000000.1.1192168948
Oct 31 23:34:49 Macintosh Installer[1534]: -[IFDInstallController(Private) _buildInstallPlan]: file://localhost/Volumes/Mac%20OS%20X%20Install%20DVD/Optional%20Installs/Xcode% 20Tools/Packages/DeveloperTools.pkg
Oct 31 23:34:50 Macintosh Installer[1534]: Create temporary directory "/private/tmp/DeveloperTools.pkg.1534N7IixP"
Oct 31 23:34:50 Macintosh Installer[1534]: Processing DeveloperTools:
Oct 31 23:34:50 Macintosh Installer[1534]: It took 0.60 seconds to create the install plan for DeveloperTools.
Oct 31 23:34:50 Macintosh Installer[1534]: run preinstall script for DeveloperTools
Oct 31 23:34:51 Macintosh Installer[1534]: Install failed: The following install step failed: run preinstall script for DeveloperTools. Contact the software manufacturer for assistance.
Oct 31 23:34:51 Macintosh Installer[1534]: 'Install Failed' UI displayed message:'The following install step failed: run preinstall script for DeveloperTools. Contact the software manufacturer for assistance.'."Create the folder "Developer" on your hard-disk."
I already had the Developer folder at the top level of the disk. What did work for me was to not let the install location default, but to actively select the Developer folder. (You may have to modify some permissions for this.) The install was a success and I've confirmed the tools are working.
Good luck!
Mark -
Error Message: "Install Step Failed:run postflight script for Plugin" When Flash Player 11.7 instal
Don't See Question/Problem w/Flash Player Installation. Error w/11.7.700.260 Installation had errors (dialogue box) The following install step failed: run postflight script for Plugin.Contact the Software Manufacturer for Assistance. Please Note: I have read all Adobe Links related to installing Flash Player and uninstalling previous version 10.3 for MAC OS 10.5. So I have MAC OS 10.5.8 w/Firefox Browser 16.0.1 and disabled anti-viral software. Uninstalled previous version of Flash Player 10.3. Confirmed uninstallation. Downloaded Flash Player 11.7.700.260 instead of 10.3.183.90 due to Adobe stated information re:replacement of 10.3 versions with 11.7 extended support. Installation of 84% occurs then the Error Message: Installation had errors (dialogue box) The following install step failed: run postflight script for Plugin.Contact the Software Manufacturer for Assistance. Please help to resolve this issue as no flash player is currently on my MAC. Thank you so much.
Hi Mike,
First of all, thank you so much for responding and sorry I forgot to mention my CPU; fortunately I **DO** have the 2.6 GHz Intel Core 2 Duo Processor so I could upgrade to Mac OS X Snow Leopard. Two Questions:
1. Do you know whether Snow Leopard sold by Apple is an upgrade or "clean install?" If it's not a clean install, do you know (off-hand) if there are any upgrade issues? I'm very partiall to a clean install.
2. Why does Adobe state (for updating Flash Player 10.3 when Adobe knows that [most likely] the 10.3 versions run on Mac OS 10.5.x? See statement and link below...
Kindest thoughts - Karolynn_1
http://blogs.adobe.com/flashplayer/2013/05/extended-support-release-updated-to-flash-playe r-11-7.html
We’re happy to announce that we are updating the version of our extended support release to Flash Player 11.7 on Mac and Windows. Flash Player 11.7 will replace version 10.3 as the extended support version beginning July 9, 2013.
In order to continue receiving security updates, an upgrade to either Flash Player 11.7, or the standard Flash Player 11.8 release is required.
Flash Player 11.7 provides exciting new features, including Actionscript concurrency, webcam support for StageVideo and more. It also enables Protected Mode for FireFox on Windows, a sophisticated security-in-depth feature. With Protected Mode, Flash Player runs as restricted process, making it more difficult for attackers to build working exploits. Click here to learn more.
Flash Player 11.7 leverages hardware acceleration for audio, video and rendering to increase performance and lower CPU usage.
To ensure the smoothest possible transition, we encourage IT organizations deploying Flash Player 11.7 in managed environments to thoroughly test audio and video playback for critical use-cases using the latest available version before deploying this release widely. When hardware-related playback and stability problems do arise, updating to the latest hardware drivers frequently resolves these issues.As a secondary workaround, the Flash Player Administrator’s Guide details mechanisms for disabling hardware and audio acceleration via mms.cfg.
We have been hard at work to make Flash Player better than ever, and we look forward to continuing to serve you with a great web experience. -
I am trying to update my iTunes to 10.5.1 so that I can upgrade my 3GS phone but am getting the following error message when trying to install the itunes: Install step failed: Run pre upgrade script for apple mobile device support. Contact software manufacturer for assistance. I am on a MacBook pro running 10.5.8 OS. Has anyone seen this before and how can I get it resolved.
Thanks for your help in advance....Did you ever figure out the problem? "Contact Software Manufacturer"?? That sounds ominous... I've got the same issue and I'm pretty durn aggravated right about now....
Thanks! -
Cannot upgrade my iTunes to version 10.4.1---get message---The following install step failed: runupgrade script for Apple mobile device support.--Contact softwae=re manufacturer for assistance.
Can someone help me?
Thank you.
Geraldme too did you get any help?
-
Cannot upgrade my iTunes to version 10.4.1---get message---The following install step failed: runupgrade script for Apple mobile device support.--Contact softwae=re manufacturer for assistance.
Can someone help me?
Thank you.
Geraldme too did you get any help?
-
Exigent: 'The following step failed:run preupgrade script for AppleMobileDevicesSupport.'
Trying to update my iPhone version so I can download an app. I need for the GRE. In order to do so, I'm told that I have to update my iTunes..I get the cited error!
Thanks in advance!-= Pre Upgrade Script Error with iTunes =-
Do a general web search and you will discover there are many answers, none definitive.
iTunes: How to remove and reinstall the Apple Mobile Device Service on Mac OS X 10.6.8 or Earlier - http://support.apple.com/kb/ht1747
scarier:
https://discussions.apple.com/message/10464515#10464515
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