The following principals are not known

hello
I am deploying lync 2013 in my environment
when trying to add a user to the chat group I get the following message
"the following principals are not known"
any help
thanks

Hi,there
If you can add some other users to the chat group but only this user,you can check if this user is in a different OU rather than built-in Users OU in AD, I have seen an old
thread report the same error when add a user that is in custom OU fails,if so please check if this OU have RTCUniversalServerReadOnly permissions.
Regards,
Sharon
××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××× Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question.

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(for testing purposes I set-up TESTDC01.TEST2.local with a different DC servername to see if the error persists, and it didn't).
Overview of the servers and situation:
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- same firewall settings for each vlan
- even Server 4 and server 5 are on the same Vlan for testing purposes, just to make sure the firewall is not the problem.
Server no.
DC FQDN name
Domain DNS name
1
DC01.HQ.local
HQ.local
2
DC02.HQ.local
HQ.local (secondary DNS)
3
SRVPDC01.DOMAIN1.local
DOMAIN1.local
4
SRVPDC01.TEST1.local
TEST1.local
5
TESTDC01.TEST2.local
TEST2.local
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On SRVPDC01.DOMAIN1.local -> adding user1.HQ.local to the AD =
error
On DC01.HQ.local -> adding user1.DOMAIN1.local to the AD = no problem.
On SRVPDC01.TEST1.local -> adding user1.HQ.local to the AD =
error
On DC01.HQ.local -> adding user1.TEST1.local to the AD = no problem.
On TESTDC01.TEST2.local -> adding user1.HQ.local to the AD = no problem.
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Hi aperelli,
On srvpdc01.DOMAIN1.local
nslookup
set type=all
_ldap._tcp.dc._msdcs.hq.local
Result:
C:\Windows\system32>nslookup
DNS request timed out.
    timeout was 2 seconds.
Default Server: UnKnown
Address: ::1
> set type=all
> _ldap._TCP.DC._msdcs.HQ.local
Server: UnKnown
Address: ::1
Non-authoritative answer:
_ldap._TCP.DC._msdcs.HQ.local SRV service location:
          priority       = 0
          weight         = 100
          port           = 389
          svr hostname   = dc01.hq.local
_ldap._TCP.DC._msdcs.HQ.local SRV service location:
          priority       = 0
          weight         = 100
          port           = 389
          svr hostname   = dc02.hq.local
dc01.hq.local internet address = 192.168.1.200
dc02.hq.local internet address = 192.168.1.201
=======================
On srvpdc01.TEST1.local
nslookup
set type=all
_ldap._tcp.dc._msdcs.hq.local
Result:
C:\Windows\system32>nslookup
DNS request timed out.
    timeout was 2 seconds.
Default Server: UnKnown
Address: ::1
> set type=all
> _ldap._TCP.DC._msdcs.HQ.local
Server: UnKnown
Address: ::1
Non-authoritative answer:
_ldap._TCP.DC._msdcs.HQ.local SRV service location:
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          weight         = 100
          port           = 389
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_ldap._TCP.DC._msdcs.HQ.local SRV service location:
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          weight         = 100
          port           = 389
          svr hostname   = dc02.hq.local
dc01.hq.local internet address = 192.168.1.200
dc02.hq.local internet address = 192.168.1.201
=======================
On DC01.HQ.local
nslookup
set type=all
_ldap._tcp.dc._msdcs.domain1.local
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C:\Windows\system32>nslookup
Default Server: dc01.hq.local
Address: 192.168.1.200
> set type=all
> _ldap._tcp.dc._msdcs.domain1.local
Server: dc01.hq.local
Address: 192.168.1.200
Non-authoritative answer:
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          weight         = 100
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srvpdc01.domain1.local     internet address = 10.0.113.150
=======================
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