The front camera on my iPod 5 is not opening

The front camera on my iPod 5 is not working and I have had this problem for a LONG time. When I try to open my front camera, it freezes and does not work. this also happens when I try to use the front camera on apps like Instagram and snap chat. I had this problem before ios7. I've tried a lot of things I tried restarting my iPod, but that didn't work. I've also tried to back-up and restore my iPod on the computer and on the device, but that didn't work. I waited for ios7 to come out because I thought that maybe the camera would start working again if I updated, but I was still having the same problem after the update. it's getting really frustrating because I try to video chat my friends but they can't see me cause the camera won't work! what do I do? I don't think it's a hardware problem because I googled this before and a LOT of people seem to have the exact same problem
here are some additional details that might help:
-this problem started since the 2nd day I had my iPod
-the back camera works just fine
-I did everything except restoring it to factory settings
-I haven't taken it to the Apple store
what do I do? should I restore it to factory settings? will all my music and pictures get deleted if I restore it to factory settings?

Since you restored to factory settings/new iPod via iTunes (Not via Settings>General>Reset>Erase all Content and Setting) and still have the problem that indicates a hardware problem.
Make an appointment at the Genius Bar of an Apple store..
Apple Retail Store - Genius Bar

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