The funds in your account in Skype Credit deactiva...

Hi,
Eventhough I live in the middle east, I keep getting emails in Russian about my account being suspended and credits are withdrawn.
>> The funds in your account in Skype Credit deactivated (translation)
I am not sure how to fix this neither how to change emails to be sent in English. Thinking that my account was hacked, I update my account's password successfully but nothing has changed.
I have specifically set my location to Lebanon, where the official language is Arabic, followed by French and English.
I also tried to contact Skype but ironically couldn't find other than the community forum to use.
Thanks in advance for any help.
Costa

Hello GreekBlueSky
You say you are getting emails in Russian - have you visited a Russian-speaking area lately? Did you perhaps set up your account while in Russia? In either case, you can contact CS via Live Chat so they can check that for you.
You can also re-activate your Skype Credit following the instructions on this link.

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Reactivate your credit. Your Skype Credit is now i...

I work in IT Support and one of the users is receiving a message to "Reactivate your credit. Your Skype Credit is now inactive." The Skype name is not the user's. See information below. Is this suspicious? How can I prevent user from receiving these messages other than sending e-mail to "JUNK" folder?
I work in IT Support and one of the users is receiving a message to "Reactivate your credit. Your Skype Credit is now inactive." The Skype name is not the user's. See information below. Is this suspicious? How can I prevent user from receiving these messages other than sending e-mail to "JUNK" folder?
Hi there John Doe,
Reactivate your credit
Your Skype Credit is now inactive
We've noticed you haven't used any Skype Credit in 180 days. Your credit is now inactive - but you can reactivate it again at any time.
How to reactivate your credit
1. Visit your account on skype.com.
2. Sign in with your Skype Name and password.
3. Click Reactivate credit and follow the steps.
Your account details:
Skype Name: john.doe.net
Forgotten your password? No problem. Visit skype.com/go/forgotpassword to reset it.
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FAQ: How do I reactivate inactive Skype Credit?
Sign in to talk to us by email or IM
Talk soon,
The people at Skype
The user also received this message several times this week with his Skype name. I changed user's name to John Doe in this message as an example.
Hello john.doe.net
Skype Credit allocation from Skype Manager
The administrator - Ron Adams - of the Skype Manager called ABC has allocated you some Skype Credit. You can start using this feature immediately.
Here's what you have been allocated:
Skype Credit amount: CAD13.99
Your Skype Name is john.doe.net
Date: Jul 30, 2013
View your Skype account
What you can do with Skype Credit:
Call landlines and mobiles worldwide
Use WiFi hotspots with Skype WiFi
Activate a Skype To Go number
Enable call forwarding
If you need assistance or want to request additional Skype features please contact your administrator – you can find their details on the Members List. Or, if you need help with anything else check out Skype’s support pages.
We hope you'll enjoy using your Skype Credit.
Thanks,
The people at Skype
Lost Password · Account Settings · Help · Terms of Use · Privacy
Getting help for Skype
While you cannot reply to this email, you can contact us through our help section for assistance.
You can also visit our forums.
Protect Your Password
Skype staff will NEVER ask you for your password via email. The only places you are asked for your password are when you sign in to Skype or on our website if you want to buy something or check your account. You will always sign in via a secure connection, and we ask you to ensure that the address in your browser begins exactly like this https://secure.skype.com It should also show a little padlock symbol to indicate the secure connection.
Be alert to emails that request account information or urgent action. Be cautious of websites with irregular addresses or those that offer unofficial Skype downloads. Security updates and product upgrades are made available at www.skype.com or using the client's upgrade function.
© 2003-2013 Skype and/or Microsoft. The Skype name, associated trademarks and logos and the "S" logo are trademarks of Skype or related entities.
Skype Communications S.a.r.l. 23-29 Rives de Clausen, L-2165 Luxembourg.
Solved!
Go to Solution.

Dear Readers,
In closing this thread (topic), which the original poster marked as "Solved," please remember this FAQ article:
https://support.skype.com/en/faq/FA10378/what-do-i-do-about-inactive-skype-credit
If you encounter any difficulties, here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
A few additional notes to help you along the way:
You will need to proceed through each step, one at a time. Sign on to the Skype website as requested. Choose the subject and topic which most closely matches the item you need assistance with. Then, continue past Step 2 of the instruction where several articles from the FAQ library will appear for you to review, and proceed to Step 3, Continue Support Request (the blue "button" appears at the lower right corner of the website page). You may also skip through Step 4 where you will be referred back here to the Community; no need to do this as the Community is where you started. When you complete the webform and click Submit, your information is relayed to Skype and you will receive a reply via e-mail.
If you are a Skype Premium or other eligible customer, you will be routed to start an instant message chat session with a Customer Service agent.
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

I have pade for skype credit yesterday and the amo...

I downloded skype yesterday and paid for its credit. My amount was deducted twice from my account but still its its not working? It still shows zero balance and i am un able 2 make calls.

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Regarding your purchases yesterday, please refer to the private message I sent. You can find the link to your mailbox on the top right of the community.
After each purchase, Skype sends notification email to your primary email address which will confirm if the purchase is successful or not.
I'd recommend that you check your primary email address right after your purchase for confirmation. You will also see the product on your account page when you sign in on the website. For more details, please check your purchase history:
https://support.skype.com/faq/FA36/
Did my reply answer your question? Mark it as a solution to help others, Thanks.

Pay as you go - The Charge against Skype Credit Ra...

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The funds in your account in Skype Credit deactiva...

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